Type: Power Washing
Lead Grade: Cold – C
Name: Lucille (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Charlotte
Intro:
At Phone Staffer, we help home service companies get more leads through strategic cold calling and outbound marketing. In this transcript, our agent contacted a property manager in Charlotte to offer a no-obligation estimate for commercial power washing services. The lead manages multiple properties across several states and expressed interest in learning more via email for future consideration. This outreach showcases how outbound marketing for home service companies can uncover valuable opportunities and generate quality phone leads. Below is the redacted call transcript to maintain privacy.
Ai Transcript:
Phone Staffer Caller:
Thank you for your time. (redacted), this is Lucille.
Lead:
Hello Lucille, good morning. This is Kim. How are you?
Phone Staffer Caller:
I’m good. How are you?
Lead:
Oh, I’m very good and I’m sorry, it’s afternoon. I’m actually having my coffee, that’s why I still thought it’s morning.
Phone Staffer Caller:
That’s okay. Thank you so much. What can I do for you?
Lead:
Yeah, well, I did call the main number. They told me that you’re going to be the best person to speak about this.
I’m calling from (redacted) and we are going to be in the area sometime the second or third week of this April.
I’m just trying to see if maybe any of those dates, maybe you have, like, 10-15 minutes if that’s okay—we would love to drop by and offer you a free estimate, you know, for future references.
This is definitely no obligation at all. It just so happens we’re in the area. So, you know, maybe we—
Phone Staffer Caller:
So you’re in Charlotte or you’re in the area of someplace else? Where are you in the area of?
Lead:
Charlotte and Beam Road, exactly. Around April 15. So, we just have some vacant times, and yeah, maybe we could also drop by for you guys.
Only if you’re available of course, any of those days. Or is there a better day? Monday to Friday, that week?
Phone Staffer Caller:
Yeah, I just—the next couple of weeks are gonna be kind of rough.
Lead:
We’re going to be there up until the end of April actually. First week of May is kind of full, though we have May 8th as the only vacant day that week.
You’re just trying to get me information regarding power washing, is that what it is?
Phone Staffer Caller:
Pretty much, yeah.
We are hoping that our project manager could see the site so that we can give you a more specific, accurate estimate, but I want to set proper expectations that this is definitely no obligation.
Also, no pressure.
So yeah, I just wanted to ask permission—because of course, we know that managers are busy—so we want to make sure we plan things ahead.
Phone Staffer Caller:
Yeah, that makes sense.
And we have multiple properties, so yeah, it’s not just this office. We’ve got multiple properties that we manage.
There are two property managers—my counterpart manages properties in South Carolina, Georgia, and Florida.
I manage our properties in North Carolina, Virginia, and Pennsylvania.
Lead:
Oh wow.
We also handle work in Virginia and Florida.
Virginia and Florida are what I’m more familiar with, though personally, I only handle the Charlotte area.
Phone Staffer Caller:
Oh, sorry. Is it possible for you to go ahead and just send me information via my email and then I can look at it and see if we’ve got some open time?
Because, like I said, the next couple of weeks are going to be a little rough.
Lead:
Definitely, I would love to do that. That’s going to be a good spot for us.
Nina, what’s the best email for you, Lucille?
Phone Staffer Caller:
It’s going to be my first name. So it’s lucille@(redacted).com, correct?
Lead:
Yes. Oh, okay.
So I would assume AM is for like Area Manager or Asset Management?
Phone Staffer Caller:
Asset Management.
Lead:
Oh, the name of the company is (redacted)?
Just