Type: Power Washing
Lead Grade: C
Name: Shannon (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Belmont
Intro:
At Phone Staffer, we help home service companies get more leads through targeted cold calling campaigns. In this example, our team spoke with a property manager in Belmont, North Carolina, about adding our client—a professional power washing company—to their contractor and vendor list. The manager expressed interest in receiving information and set up a phone appointment to learn more about services for their managed communities. This is a strong example of outbound marketing for home service companies that want to build relationships with property managers and HOA boards to generate larger-scale leads. Below is the redacted transcript to protect privacy.
Ai Transcript:
Phone Staffer Caller:
Uhhh uhhh uhhh okay. Thank you for calling (redacted). How may I help you?
Lead:
Hi, this is Kim. How are you?
Phone Staffer Caller:
Good, how are you?
Lead:
Oh, very good. Thank you so much for asking. Yeah, I’m calling from (redacted) if you know who the person I can speak to in terms of power washing?
Phone Staffer Caller:
You’re wanting to send information regarding your company?
Lead:
What you are going to do? Oh yeah, that’s a good question. Well, one of my project managers is going to be in the area doing some proposals and I’m trying to see what would be a good day this April that we can stop by and offer you a free quote. Or, if you don’t need it for our personal business—because we rent the unit—our building here that we manage communities and—
Phone Staffer Caller:
If you want to be put on our vendor list, I can give you my email address and you can send me information regarding your company and I can put you on our list. Would that work?
Lead:
Oh definitely, that is perfect.
Phone Staffer Caller:
Okay.
Lead:
What’s the best email I could send you?
Phone Staffer Caller:
It’s Shannon—S.H.A.N.N.O.N.—at (redacted).com
Lead:
Dot com, perfectly. Thank you so much. And you mentioned this is your email, so I definitely would assume that Shannon would be your name for sure?
Phone Staffer Caller:
Where you get that?
Lead:
Thank you so much, Shannon. And just for reference, for the email so I could also address you properly—may I ask for your designation?
Phone Staffer Caller:
Okay, thank you. Property Manager.
Lead:
Let me put that. And is it possible for me to ask for your last name, at least? That would be fine, or…?
Phone Staffer Caller:
(does not provide last name)
Lead:
Alright, so if I’m understanding correctly, if ever we became a vendor with you guys, we’d be doing the properties that you handle—and pretty much that’s gonna be a lot for sure—and that’s definitely perfect. I was just wondering, when do you usually do the power washing?
Phone Staffer Caller:
They usually do it in the spring.
Lead:
Oh, every spring. And is that like on townhomes and condominiums?
Phone Staffer Caller:
Mmm, it’s the entire community is what we get done.
Lead:
Oh, okay. Well that’s even better. One of the communities has 186 units?
Phone Staffer Caller:
Hmm. That’s correct.
Lead:
That’s perfect. Well yeah, we would love to do the proposal. Are there any specific areas of the property that you usually focus on?
Phone Staffer Caller:
It’s usually—all of it. We clean the entire building, no matter whether it has mold or not, we go ahead and clean it all. The exterior, sidewalks, driveways, and patios.
Lead:
I see—sidewalks, driveways and patios. I’ll take note of that so we can give you a more specific quote.
Lead:
Anyway, Shannon, I do want to ask permission—since you mentioned you are renting this building right here at your office—could I get an address reference, or is the one in your email correct: 505 Woodland Street, Belmont, North Carolina 28012?
Phone Staffer Caller:
That’s our mailing address, yes. We do have one unit in this building that we rent.
Lead:
Perfect. Thank you so much. That’s not the property we’d be cleaning, right?
Phone Staffer Caller