Type: Power Washing
Lead Grade: A
Name: John (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Columbia
Intro:
At Phone Staffer, we specialize in home service lead generation through cold calling for leads. In this transcript, we reached out to a homeowner in Columbia, TN to discuss a potential power washing project for the exterior of their home. The lead expressed interest in a free estimate and a brief consult with an estimator was scheduled for the upcoming week, with a morning slot and a backup afternoon option. The conversation covered the scope (exterior siding, brick and vinyl sections, driveway areas with cracks) and noted that the last power washing was several years ago, setting the stage for a follow-up estimate.
This is a power washing lead, but would also work well for roofing companies in Columbia, TN. This example demonstrates how cold calling for leads and home service outbound lead generation can help a local contractor get more business. If you’re looking to improve your outbound marketing to get more leads for your home service company, this approach provides a practical path. The transcript is redacted to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello, is this John?
Lead: Who’s calling?
Phone Staffer Caller: Hi, this is Irene with (redacted), John. We may not have spoken before and this is just a cold call. Can I take a few seconds of your time to see if we can help you?
Lead: If not, you won’t hear from me again. Sounds fair enough?
Lead: Uh, yeah. Tell me where you got my phone number.
Phone Staffer Caller: Oh yes. John, we got this phone number from (redacted). We’re just reaching out to homeowners around the area in Colombia where we will be at next week for a powerwashing work. That’s it. We just want to check if we can also stop by to your place while we are there. We offer that free estimate for XDR powerwashing. If you guys are ever planning for it.
Lead: Well, it’s a little early right now for me to want to get powerwashed. Maybe in a month or two.
Phone Staffer Caller: Oh sure. Actually, we can definitely… This is not for an immediate work actually, John. Since we are there next week, we can provide you the information about the estimate. And then if you wanted to move forward in a month or two, that’s the time we can do it for you.
Lead: Somebody could come by and give me an estimate and then I can let them know. I might be able to let them know when I want…
Lead: Yeah, I just like to do it closer to summer.
Phone Staffer Caller: Oh yes. We can… Actually for this, John, I’m so sorry. Since we will be doing this service next week, this appointment that we have is for a quick call only with our estimator, Gary. Can we set that up then? Like 10 to 15 minutes of your free time on Monday? This is just a quick call. Yes. No visit.
Lead: Okay, thank you.
Phone Staffer Caller: Okay. So on Monday, can we give you a… Can Gary give you a call around 9 to 11 in the morning or would you want to have it in the afternoon?
Lead: Between 9 and 11 will probably work unless I’m sleeping late for some reason. And if they call me on this phone, then most likely they will get no answer because this phone don’t ring that loud.
Phone Staffer Caller: Oh, okay. So yeah, if that’s the case, we can set you up in the morning between 9 to 11. And if ever you will not be able to answer, we can make it between 3 to 5 as a backup time. Will that work?
Lead: Okay, yes.
Phone Staffer Caller: Okay, yeah. So 9 to 11 or 3 to 5 as a backup time, the same date. Correct?
Lead: Okay.
Lead: Is that the only service you do is power washing?
Phone Staffer Caller: Yes, power washing everything on the outside, the roof, gutters, garage, driveways, and everything.
Lead: What specific areas do you want it to be power washed that we can give you the estimate?
Phone Staffer Caller: Well, the whole outside of the house, maybe parts of the carport and the places in the driveway where I’ve got cracks in the asphalt and grass coming up, I’d like to get that blasted out with power washer, too.
Lead: Okay, I got that one. So this area needs thorough cleaning.
Lead: When was the last time this area was… My house is mostly brick. My house is mostly brick. Well, it’s about three-quarter brick and about a quarter of it’s vinyl.
Phone Staffer Caller: Oh, okay. Mostly a brick house and a vinyl. A quarter of it is a brick, okay. Right. And vinyl. And I don’t think the whole part of the brick is going to need to be, but the north part of the house is vinyl. So that’s definitely going to have to get done, and it does need to be power washed, and the brick on that side, because it gets that mildew on it from being on the north side of the house.
Lead: Oh, okay. Thank you so much. We will help you with that. Our estimator will be the one to take care of it, okay?
Lead: Okay. So, yes, this is the whole exterior of the house, especially the park side, and then we’ll get the grass coming out.
Lead: Okay, so I’ll take note of that here so that Gary will have the information about it.
Lead: And then, John, I just wanted to confirm, when was the last time this area was power washed, if you still remember?
Lead: Oh, it’s probably been about seven or eight years ago. I had a friend that used to live in North Carolina that used to come up and do it for me about every two years. So it’s been a while.
Lead: Okay. So, yeah, it’s been a long years already. It seems that this area needs power washing already.
Lead: Okay. Let me set that up.
Lead: John, I just want to confirm also your last name, by the way. It’s John Redacted, correct?
Lead: Correct. Correct.
Lead: Okay.
Lead: Is this your best callback number ending in (redacted) so we can reach you on Monday?
Lead: Yes. Yes. Okay.
Lead: And your address, that’s in (redacted). Is that right?
Lead: That’s correct. Thank you.
Lead: We will also send our company details and your confirmation for your appointment on Monday.
Phone Staffer Caller: What’s the best email where we can send it to?
Lead: (redacted)
Phone Staffer Caller: Okay. We can send it through text. You can text it.
Lead: Oh, sure. We can. Is this number ending in (redacted)? Is this a cell phone number?
Lead: Yeah, that’s why I don’t ring too well. That’s fine.
Phone Staffer Caller: Just take note on your calendar so that you will be able to check your phone around that time. Okay.
Lead: Don’t worry. We will send you that text confirmation though. Okay.
Lead: Okay.
Lead: And if ever, John, you agree with everything with our estimator, how soon are you looking to have this house power wash?
Lead: Probably mid-March to mid-April, somewhere in that time frame. During spring.
Lead: Okay. Thank you so much.
Lead: Right. Okay. I got the details here, John, and we’ll set you up for Monday, February 23rd, between 9 to 11 in the morning, and then a backup time of 3 to 5 p.m. if ever you’re not available in the morning.
Lead: Okay. Just keep your line open, and you can make your ringtone louder on that day to make sure Gary will be able to reach you. Sounds good?
Lead: Okay.
Lead: All right. Yes. Thank you so much, and have a great day ahead. Goodbye, John.
Phone Staffer Caller: Okay. Bye-bye.
Phone Staffer Caller: Bye-bye.
[repeated many times]