Type: Power Washing
Lead Grade: C
Name: Maureen (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Tuckahoe
Intro:
Cold calling for leads in home services is a core strategy for outbound lead generation. In this transcript from Tuckahoe, NY, a caller connected with a homeowner to discuss power washing and window work, and coordinated an estimator visit for March 13 between 3 and 5 PM. The homeowner showed interest in window cleaning and exterior soft wash, and an appointment was scheduled. This is a power washing lead, but would also work well for roofing companies in Tuckahoe, NY. If you’re looking to boost your home service lead generation or grow your leads through outbound marketing, this example demonstrates how a targeted cold call can convert into a booked estimate. All identifying details are redacted to protect privacy.
Ai Transcript:
Lead: Hello? Who? Who’s calling? Powerwashing? How much? You don’t do windows? How much you charge to do windows? The Estimator will be the one who can give us an accurate answer or the code for that.
Phone Staffer Caller: Alright, when does he want to come?
Lead: Uhm, next soonest date we have here Todd Redacted is going to be on March, let me check the calendar real quick, 13th this coming Friday between 3 and 5 in the afternoon.
Phone Staffer Caller: It’s on the Friday between 3 and 5? Yup.
Lead: Alright, have him come.
Phone Staffer Caller: Alright, by the way address is (redacted).
Lead: You don’t powerwash the windows, you do that by hand right? Softwash, yeah.
Phone Staffer Caller: Oh, okay. Alright, by the way is the address correct? Yes, (redacted).
Lead: Got it, best contact number is this one which ends at (redacted) right?
Phone Staffer Caller: Right.
Lead: Thank you, I’m talking to Todd.
Phone Staffer Caller: Can I ask you why you asked for Todd? It’s under the name Todd Redacted here, is this not Todd?
Lead: No, this is Maureen.
Phone Staffer Caller: Maureen, can I have your last name ma’am?
Lead: Same name.
Phone Staffer Caller: Oh, same last name? Yup.
Lead: And, sorry I need to ask, how are you related to Todd ma’am?
Phone Staffer Caller: I’m his mother.
Lead: Oh, I see, and you’re the owner of the house?
Phone Staffer Caller: As of now I am.
Lead: Okay, and yeah, what part of the house again would you like to have estimated, the windows, what else?
Phone Staffer Caller: Um…
Lead: You can do the whole house if you want. No, I don’t want to do the house, house doesn’t need it.
Phone Staffer Caller: Okay, what else ma’am?
Lead: Uh, I would like an estimate for the windows. Just the windows?
Phone Staffer Caller: Just the windows? Well yeah, because the power washing is not good for the bricks, because there’s a tarp underneath it and it’s kind of, I don’t know.
Lead: We can do soft wash also for the bricks, no need to power wash it.
Phone Staffer Caller: What about the fence?
Lead: Yeah we do, we can soft wash it also, as long as the exterior part. Yes, all outside. The fence also, alright, thank you.
Phone Staffer Caller: And, is there a valid email address where we can send a confirmation to?
Lead: Uh, I don’t know, it’s my husband’s, I don’t have one.
Phone Staffer Caller: It’s okay, no problem. Just call me at this number.
Lead: And by the way, did you remember when was the last time you had the windows and the fence cleaned? Was it a year ago or two years ago maybe?
Phone Staffer Caller: It was last year, one year ago.
Lead: One year ago, thank you.
Phone Staffer Caller: I do the fence and I do the windows myself, but I’m getting too old now.
Lead: Okay, we’ll help you with that, don’t worry.
Phone Staffer Caller: And, you’re the one that’s going to meet or assist our estimator on the day of the appointment, right? It should only take 10 to 15 minutes.
Lead: Alright, so that’s March 13th at what, between what? Between 3 and 5 in the afternoon.
Phone Staffer Caller: Alright, try to make it 3, will you? I’ll put that on the note.
Lead: Okay, or 2 would be better.
Phone Staffer Caller: Yeah, sorry, it’s between 3 and 5, but I’ll put a note about it that they’re asking them to come around 3, exactly 3.
Lead: Okay, thank you.
Phone Staffer Caller: And by the way, one last thing, you said you’re the owner and the decision maker for this kind of appointment, right?
Lead: Yes.
Phone Staffer Caller: Okay, we’re all set, Maureen, for March 13th here, between 3 and 5 in the afternoon.
Lead: Thank you. Very good. Have a great day. Bye-bye. Bye.