Type:
Lead Grade: A
Name: Reginald (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in Home Service Lead Generation through Cold Calling for leads and outbound marketing. In this transcript, we cold-called a homeowner in (location of transcript) to generate a lead for power washing services. The homeowner expressed interest in having the rear of the home power washed and agreed to a virtual estimate with our estimator on the scheduled date. The call demonstrates how a disciplined cold calling for leads approach can turn conversations into booked estimates for home service companies. This is a power washing lead, but would also work well for roofing companies in (location of transcript).
For privacy, all identifying details are redacted in this transcript. If you’re looking to improve your Home Service Outbound Lead Generation or Cold Calling for leads, this example shows how to set up virtual estimates and capture interest while protecting client privacy.
Ai Transcript:
Phone Staffer Caller: Hi, I’m looking for Reginald. This is he.
Phone Staffer Caller: Hi, this is Richard sir with (redacted) and we’re going to be working there at (redacted) this week and next week. So I’d like to ask, like us to drop by and give you a free estimate for Powerwashing.
Phone Staffer Caller: What date? Next in this date we have here sir is going to be on March.
Phone Staffer Caller: Let me check the calendar real quick. Sorry.
Phone Staffer Caller: March 27th this coming Friday between 2 and 4 in the afternoon.
Phone Staffer Caller: The appointment is going to be done virtually sir.
Phone Staffer Caller: So the estimator will just give you a call on Friday.
Phone Staffer Caller: It will be done virtually? He’s going to be there though right?
Prospect: No sir, but they will just call you instead to get the estimate or discuss the estimate with you.
Phone Staffer Caller: He’ll take care of it.
Phone Staffer Caller: How is he going to know what I need done if he’s not going to go there?
Prospect: He’ll be the one who’s going to take care of it sir.
Phone Staffer Caller: How to figure out how much will it be, stuff like that.
Prospect: As a matter of fact, you can meet with him also on the day that you’re going to take the service already to Powerwash it.
Phone Staffer Caller: Yeah, but how can he give me an estimate if he doesn’t know what he has to do?
Prospect: Yes sir, so on the day of the appointment you can ask him to come there if you want him to come there.
Phone Staffer Caller: But for now this is the information that I got from them that the estimate will be done virtually or over the phone sir.
Prospect: Well who are you? Are you a third party?
Phone Staffer Caller: Yes, I’m just setting up an appointment here for our estimator sir.
Prospect: They would have to call me because I would need them to be there.
Phone Staffer Caller: Yes sir, that’s the reason I’m trying to set up an appointment for you to talk with our estimator sir.
Prospect: Yeah, I’ll talk to our estimator, but they can’t give me a price until they go there and tell me what needs to be done.
Phone Staffer Caller: Yes sir, so for now we’ll set up an appointment so that you can talk to him on Friday, March 27 between 2 and 4 in the afternoon sir.
Prospect: That’s just a phone call?
Phone Staffer Caller: Yes sir.
Prospect: Okay.
Phone Staffer Caller: So you can discuss with the estimator what things or process that you want to go through for you to get things done. Okay?
Prospect: I don’t want to discuss what I need done. They need to go to the house and tell me what I need done.
Phone Staffer Caller: Yeah, that’s the reason I’m trying to set up an appointment for you to talk to him about the process that you want to follow sir.
Prospect: Yeah, okay.
Phone Staffer Caller: Call me tomorrow between 2 and 4.
Prospect: Alright sir, it’s going to be on Friday, March 27, 2 and 4 sir.
Phone Staffer Caller: That’s tomorrow between 2 and 4 like I said, yes.
Prospect: Oh, it’s today’s Thursday, I forgot. Sorry about that.
Phone Staffer Caller: Yes sir, and by the way, address is (redacted), and that zip code is (redacted), right?
Prospect: Yeah.
Phone Staffer Caller: Thank you sir. And best contact number is the one you’re using right now, which ends at (redacted), right?
Prospect: Yeah, that’s all they need to know because they’re only going to call tomorrow, correct?
Phone Staffer Caller: Yes sir, but I need to put in a couple of information here. I got it. It won’t take more than 5 minutes sir.
Prospect: Okay.
Phone Staffer Caller: Okay, let me speak. This doesn’t lock me into anything, does it?
Prospect: No, no contract sir. This is a no contract deal.
Phone Staffer Caller: Okay. You can remain in your option after the estimate is done.
Prospect: Thank you. Okay, and by the way, I’m talking to Reginald Redacted, is that correct?
Phone Staffer Caller: That’s correct.
Prospect: Thank you sir. And yeah, what part of the house would you like to have estimated sir?
Phone Staffer Caller: The rear.
Prospect: The rear, what else? I’m saying the guy’s got to go and tell me.
Phone Staffer Caller: Okay, so for now we’ll put in the rear and you can add more after you talk to the estimator sir.
Prospect: Okay.
Phone Staffer Caller: Thank you. All right, and is there a valid email address where we can send a confirmation to?
Prospect: Oh yeah, there it is. Do you have a pin? Yeah, go ahead.
Phone Staffer Caller: (redacted)
Prospect: Yep, thank you sir for the information.
Phone Staffer Caller: And did you remember sir when was the last time you had the rear part of your house power washed? Was it a year ago or two years ago maybe? I can’t recall.
Prospect: A year ago? I cannot recall.
Phone Staffer Caller: You cannot recall. It’s okay, thank you sir.
Prospect: And you said you’re the one who’s going to talk to our estimator on the day of the appointment right?
Phone Staffer Caller: It should only take 10 to 15 minutes every time sir.
Prospect: Yeah, they’re calling me so yeah, I’m the only one who’s going to talk to them.
Phone Staffer Caller: All right, thank you sir.
Prospect: Yeah, we’re all set here for March 27th for a virtual appointment between 2 and 4 in the afternoon sir.
Phone Staffer Caller: We’re good to go.
Prospect: With whom am I speaking? What’s your name?
Phone Staffer Caller: My name is Richard sir.
Prospect: All right, thank you Richard. Thank you.
Prospect: You have a wonderful day.
Phone Staffer Caller: Okay, take care.
Prospect: Okay, bye.
Prospect: I don’t trust that.