Type: Power Washing
Lead Grade: B
Name: Thomas (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: White Plains
Intro:
At Phone Staffer, we specialize in (Cold Calling for leads) and (Home service lead generation) for home service companies. In this transcript from (White Plains, NY), we reached out to a homeowner to offer a free exterior power washing estimate for the siding, deck, and walkways. The homeowner showed interest and a follow-up call with our project manager was tentatively scheduled. This is a power washing lead, but would also work well for roofing companies in (White Plains, NY).
If you’re looking to improve your home service lead generation or outbound marketing, this example demonstrates how cold calling for leads can convert into booked estimates. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Hello? Oh hi, is that Thomas? Yes. Hi Thomas, good morning. This is Kate. I’m with (redacted). How are you doing?
Prospect: Good. Great to hear. Yeah actually, Simon, I am just reaching out quickly. Sorry to bother you because we will be working in (redacted) and nearby area next week onwards. We are just also wondering if you guys are open for a free estimate in any part of your house exterior for powerwashing? Powerwashing outside the house. Yes, and this is only just an estimate, not the actual service and this is a free estimate only. Ok. Is it ok to swing by and give you a heads up? I mean I might have interest but I can’t do anything next. Whenever they come, you have to call back because I am busy doing some other things and so I can’t do it this week or next week. Oh, I see. I got it. But by any chance, is there anyone who can assist our estimator or just you? No, it is really, you can’t do it now. Oh, I got it here. But if that’s the case, is it ok to give you a call? Does our project manager give you a call and give you the free estimate through a phone call? Yeah, yeah. Ok, got it. Better next week. Yeah, we can do, can he call you Friday next week? April 30? I mean April 3? Yeah, he can call me next week. Friday, April 3rd. Yeah, yeah. Ok, Friday. So, Thomas, your last name is (redacted), right? Or (redacted)? Yeah, yeah.
Phone Staffer Caller: So, Thomas, just want to confirm, is it ok to call you in the morning or afternoon just to make sure that you are available? Better in the afternoon. Better afternoon. So, can we do like between 3 p.m. to 5 p.m. or 1 p.m. to 3 p.m.? 1 to 3. 1 to 3, perfect.
Prospect: So, sir, this will be the best call back number for you, the (redacted), or do you have other phone? No, no, use this one.
Phone Staffer Caller: Ok, and may know which area of your house would you like to have an estimate for power washing? You know, I’m not even sure. I mean, painted surfaces, then it might, will it damage the paint? No, of course, if the siding is painted, we can do soft wash for that. So, our project manager can explain to you what will be or how it will work for power washing.
Prospect: Ok. Is it for your siding, full house siding, or do you have like an area? House siding, I don’t know, power wash the walks, I have a deck, wood deck. Walkways? I’m not even sure that it should be done on the siding, but we’ll discuss it. Ok, so again, sir, your house siding is painted, right? You mentioned? It’s what? Painted, there is a paint on it? Yeah, it’s painted siding.
Phone Staffer Caller: Ok, because I will put that information here. The deck is wooden. Wooden, ok, got it here. So, we will be sending you an email confirmation, Thomas, what will be the best email address where we can send it to?
Prospect: Yeah, what? Do you have like email address where we can send a confirmation?
Phone Staffer Caller: Well, you can text it to me.
Prospect: Ok, perfect, so this will be your mobile number, (redacted), got it here.
Phone Staffer Caller: And just to confirm, Thomas, your address is (redacted).
Prospect: That’s right.
Phone Staffer Caller: Alright, so just to ask, sir, just to confirm, you will be the one who will answer the phone to assist or to speak with our project manager, right?
Prospect: No, no, I answer the phone. You will be the one who will answer the phone.
Phone Staffer Caller: Right. Ok, so again, sir, aside from you, just to ask, since I have you on the line, aside from you, is there anyone who can assist our estimator for a visit or just you?
Prospect: Just me.
Phone Staffer Caller: Oh, I got it. So, Thomas, I have here your information and the appointment is already confirmed. You will be receiving a text message after this call. Would you mind if I ask, do you still remember when was the last time that you cleaned your walkway, your deck, or even your painted house, I think? Do you still remember?
Prospect: No, no, but it wasn’t too long, I mean, I had everything painted three years ago, four years ago.
Phone Staffer Caller: Three to four years ago, got it here. Ok, we’ll take that as that. Thank you so much, Thomas. Have a great one. Thank you. Bye-bye. You too, bye-bye.