Type:
Lead Grade: B
Name: Elizabeth (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we specialize in home service lead generation through cold calling and outbound marketing. In this transcript, we connected with a homeowner in (location of transcript) to discuss a residential window washing and power washing project. The lead expressed interest in cleaning 11 windows on a two-story home and requested an estimator call to review pricing. They also discussed power washing for the driveway and fence, and a virtual appointment option was offered. The estimator planned a 10–15 minute visit to provide a ballpark estimate. This is a strong example of how cold calling for leads can deliver a power washing lead, and the same approach can be effective for other home services like roofing companies in (location of transcript). If you’re looking to Get more leads for home service company or to implement outbound marketing for home service companies, this transcript illustrates a practical lead-generation workflow. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Hello is this Elizabeth?
Prospect: Yes. Oh hi, good afternoon. My name is Paul and I’m calling from (redacted) and we’re currently reaching out to offer a professional residential window washing service. So are you available?
Prospect: Yeah. We have like. I’m interested yeah. I was looking for someone to clean our windows.
Prospect: Yes. Oh windows. How many windows you want to clean? Probably like 11.
Prospect: 11? 2 story house. 2 story house yeah.
Prospect: 2 story house. Is this a 2 story house or just a one building only?
Prospect: Just a single family house. Single family house. Thank you.
Phone Staffer Caller: And here we have. Oh well usually once the estimator will arrive that would take like 10 to 15 minutes. They will tell you the ballpark. At least I will notate everything here. So 11 windows right? That they’re going to do the estimate.
Prospect: We got Friday, Saturday, Sunday. What day are you available Elizabeth? You know the only my concern is that it’s a rainy season. How long they would stay clean because of the rain.
Prospect: Well once the estimator arrives that would only take 10 to 15 minutes. They will tell you all the details right? What to do. Don’t worry. We’ll take care of that for you.
Prospect: So Friday we have 9 to 10 in the morning. We get off at 10 to 11 and 11 to 12. March 27th. Are you available? That’s tomorrow.
Prospect: You mean tomorrow? Yes. Tomorrow morning.
Prospect: Yeah. It may work. Yeah. Let me see. Okay. Just a second. I’ll just write it down.
Prospect: So you said 9 to 10? Yes. We have 9 to 10.
Prospect: We get off at 10 to 11. 11 to 12. 1 to 2. 2 to 3.
Prospect: 9 to 10 probably would be the best. I just need to coordinate with someone. I cannot decide it completely by myself.
Prospect: Okay. How can I call you back?
Phone Staffer Caller: Sure. Sure.
Prospect: Before that I just want to confirm your address (redacted). Elizabeth, your phone number is (redacted). Yes. Our estimator will call you tomorrow before they arrive. Just a second. I need to coordinate. I cannot confirm appointment. I need to coordinate with someone. I’m not living here by myself.
Prospect: Okay. I have other people live here. So I need to coordinate with them. They work from home. It may be not a good time for them if they have like an appointment or I mean, you know, do something. It would work. That’s why I’m asking your phone number. Can I call you back to like tonight to confirm that?
Prospect: Yes. So you want to be available on Friday? Tomorrow? I’m not sure. No, I’m not sure.
Prospect: Okay, here’s the good thing. We get also Saturday and Sunday. If it’s okay with just a backup.
Prospect: Yes, but like I said to you, I have to confirm it with someone. I cannot decide it for myself. I have people in the house who work from home, even Saturday, Sunday. So it may not work.
Prospect: Can I have your phone number? Can I call you back?
Prospect: Because I am interested, but I need to figure it out. The best time.
Prospect: Okay. We’re the one who usually call you to confirm.
Prospect: So you have people in this house that works from home, but you don’t know who would be available, right?
Prospect: No, I don’t know.
Prospect: No. Yes.
Prospect: How about after? And I work from home too. You work from home too?
Prospect: No, I work from home. Yeah.
Prospect: Okay, we have also virtual appointment, Elizabeth, which means we will call you instead of having someone. Much better, right? They will call you virtual. Can we do that? Virtual appointment?
Prospect: You can call me. Let me figure it out. They will call you instead of having someone.
Prospect: I very rarely pick up phone when it’s, I don’t know, number, okay? Like yours. You just got lucky. I picked it up because I was waiting for some delivery, okay, today.
Prospect: And that’s why I picked it up. I thought maybe it’s a delivery. But if you call me, let’s say tomorrow or after tomorrow, I wouldn’t pick up. I don’t know your phone number. That’s why I’m asking. Is it the same phone number you’re calling right now? Or it can be something else?
Prospect: Yeah, so it’s going to be the same phone number that shows. Don’t worry, they will really call you during that time from 9 to 10. Just make sure to keep that phone number active.
Prospect: Oh, I see. Okay. (redacted).
Prospect: If you call tomorrow from the same number in the morning, I’ll pick it up.
Prospect: But again, I’m not, no appointment tomorrow.
Prospect: Okay, no appointment. I cannot, I have to ask people first.
Prospect: So we will just do a virtual, Elizabeth?
Prospect: Yeah, just the phone.
Prospect: And then maybe I’ll set an appointment, okay, with you.
Prospect: Okay, so that we can able to tell you.
Prospect: And also, Elizabeth, when was the last time you had your window power wash?
Prospect: When was the last time you did it?
Prospect: The power wash? Probably never.
Prospect: What is the power wash? I mean, power washing, something like that.
Prospect: It’s for the window.
Prospect: And how about your house? When was the last time you had your house power wash?
Prospect: Last summer.
Prospect: So it means my windows also were washed. Like now I understand what you mean. Under the pressure.
Prospect: Yeah, last summer, last summer it was washed. For power washing.
Prospect: Okay. So I’ll go ahead and book you tomorrow.
Prospect: But you do power washing for everything? You do houses too?
Prospect: Yeah, we do also power wash as well. And we also do estimate as well.
Prospect: Let’s say for the driveway, the fence.
Prospect: It’s not like I need it right now, but it’s nice to have some kind of contact for the future, okay?
Prospect: Do you have a title? Your company has a name?
Prospect: Yeah, sure. It’s (redacted).
Prospect: And also, Elizabeth, do you have an email so that we can send you the details and more info?
Prospect: Email like Gmail or Yahoo?
Prospect: Yes, I do. Of course I do.
Prospect: For that nowadays. I mean, it’s just, I get so many junk emails. So every single morning I have to clean like 30 emails. Okay. Just delete them because people, it’s terrible. Okay.
Prospect: So you just call, okay. So we will just call you tomorrow, right? From 9 to 10?
Prospect: No, no, no. You can email to me because well.
Prospect: Okay. Can I have your email?
Prospect: Yes. It’s my first and last name. One word. It’s (redacted). One word. All over case? Like just, yeah, lowercase.
Prospect: ElizabethYusimiYahoo.com.
Prospect: Yeah. Beautiful name. Very simple.
Prospect: Okay. So Elizabeth, I’ll book this up March 27, Friday 9 to 10. This is only a virtual appointment, okay?
Prospect: Yes. Just to set the time.
Prospect: Yes.
Prospect: Okay. I’ll notate everything here.
Prospect: So thank you so much again, Elizabeth. My name is Paul and this is (redacted).
Prospect: You do have a good one and stay safe.
Prospect: Yes, you too. Thank you. Bye-bye.