Type:
Lead Grade: C
Name: Tana (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound outreach. In this transcript, we cold called a homeowner in Pittsburgh, PA to generate a lead for power washing services—specifically a pre-estimate for exterior cleaning of the home, including the patio and driveway. The homeowner expressed interest and a scheduling path was discussed, with the estimator set to call 15–30 minutes prior to the appointment.
This is a power washing lead, but would also work well for roofing companies in Pittsburgh, PA or for other home service businesses looking to boost leads through outbound marketing. If you’re aiming to improve your home service lead generation or outbound lead generation, this example demonstrates how cold calling for leads can help secure booked estimates and new business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Hello, is this Tana? Yes. Hi Tana, it’s Amin here with (redacted). So we’ll be doing a Powerwashing work at (redacted). And I’d like to check if you’re going to be interested with the estimates.
Prospect: Uh-huh. That’s for the care of your house, that’s for the patio, driveway. Ma’am, honestly I don’t hear a thing you said. Could you repeat? I don’t even hear your name or whatever. I don’t know what you said.
Phone Staffer Caller: Yeah, we’ll be doing a Powerwashing work at Pittsburgh and I’d like to check if you’re going to be interested with a pre-estimate.
Prospect: Powerwashing? Yes. Like you want to Powerwash me? Yes, the care of the house.
Phone Staffer Caller: Oh, you want to Powerwash house? Yes. Oh, it’s something uhm, so do you know my house?
Prospect: Yeah, are you still at, located at (redacted)? Yes, is my house dirty?
Phone Staffer Caller: I know, uhm, this is just an offer for a pre-estimate for your patio, driveway, any other, and any other exterior parts of your house.
Prospect: Oh, okay. So, just a pre-estimate, no obligation. You must stay there, you must stay there.
Phone Staffer Caller: Yes, you must stay right there. Yes ma’am, I’m hearing you.
Prospect: Okay. Yes. Yeah, uhm, are you going to be interested? Uh, pre-estimate, I don’t know when I’m going to be there for you to see me, but uhm.
Phone Staffer Caller: So, the process would be, uhm, the estimator will call you first via phone call, prior, 15 to 30 minutes prior to the appointment. So, if you want, if you’re going to be interested, we can get a hold of a schedule. Uhm, we have a schedule for this week. Are you okay with that? So, you have to call me to find an estimator to call me? Does that make sense? I don’t know. They will call you first, 15 to 30 minutes prior to the visit. And then you can discuss with the estimator. Uhm, the estimator needs to know about your concerns.
Prospect: Okay, I understand. Okay, okay, okay. Alright, we have a schedule on Monday. Are you okay on Monday?
Phone Staffer: No, I’m not Monday. Nope, I don’t work on Monday. I’ll be at work. How about on a Sunday? We have a schedule on Sunday, April 9th.
Prospect: Nope, I work on a Sunday. Wrong day. I work on a Sunday.
Phone Staffer Caller: Oh, okay. How about, uhm, Tuesday, Wednesday, Thursday? Thursday and Wednesday, that’s fine. Those are my two off days. Thursday is fine with you?
Prospect: Yes, that’s fine.
Phone Staffer: Okay, Wednesday, April 22nd. That’s fine.
Prospect: Okay.
Phone Staffer: So, yeah, I’ll just, uhm, ask you, uhm, a few questions before I let you go. Okay, so that would be April 22nd. What time is your free time? Uhm, are you gonna be okay with 7 to 9 a.m., 9 to 11, 11 to 1? It don’t matter. It don’t matter because see, they just called me right now. I’m actually arriving to the, uhm, my, uhm, spare time. So they can call me.
Prospect: I’ll listen to what they have to say.
Phone Staffer Caller: Okay, uhm, so you’re okay with, uhm, how about 11 to 1 p.m.? Okay, are you okay with that? That’s fine.
Prospect: Okay, 11 a.m. to 1 p.m.
Phone Staffer Caller: Okay, so I just need to know, uh, Tana, what, uh, exact area of the house needs power washing? Or you want to, uhm, a power washing be done? Is it the gutters? The driveway? I have to discuss this with my other half.
Prospect: And then, uhm, so, so if you give me the number, you said you’re gonna call me when I go home now. Cause this is something that you, you’re telling me, like, and I’m a woman, and you know, I have all the money in the pocket. So whatever the man says, right, yeah. Cause I can’t just go ahead and make a decision on my own. So…
Phone Staffer Caller: Okay, so, uhm, it’s just, uhm, in general, just the, uhm, like the full exterior of the house. You want to discuss that, uh, with the estimate?
Prospect: Yes, yes, yes. I’ll see what he would like to get done if he want to. The walls will be washed. The gutters in the, in the, in the…
Phone Staffer Caller: Is it expensive?
Prospect: Uh, no, no, no. It’s really affordable, but it will be discussed to you, uh, mainly by our estimator. Because they have the exact, uhm, uh, price for that.
Phone Staffer Caller: So, Tana, uhm, is this your full name?
Prospect: Tana (redacted), right?
Phone Staffer Caller: Yes, that’s right.
Prospect: And your, your number is ending in (redacted), correct?
Phone Staffer Caller: Yep, that’s right.
Prospect: Okay, so your address is at (redacted), Pittsburgh, uhm, uh, Pennsylvania, (redacted), correct?
Phone Staffer Caller: Yes, ma’am.
Prospect: And how did you get my information?
Phone Staffer Caller: Uh, this is, uhm, uh, from the public records. Public records? Yeah.
Prospect: Do you have an email address where we can send the confirmation to, as well?
Phone Staffer Caller: No, you better you don’t text me or call me because my email, some, some shit with email. I won’t get no email. I can’t even open them.
Prospect: Oh, I see. Alright, so Tana, one more thing, uhm, the, uh, when was the last time you had your power washing done? Is it last year, years ago? I don’t know. I just owned this house, like, recently, so I don’t know.
Phone Staffer: Ah, okay, only recently. So, not, uh, you, you haven’t, uh, done any power washing.
Prospect: Okay, so Tana, uhm, just to confirm, your, uh, schedule will be on Wednesday, uh, April 22, between 11 to 1 p.m., so the estimator will contact you 15 to 30 minutes, uh, prior to the schedule, okay? And you’ll be assisting the estimator, right?
Phone Staffer: Okay.
Prospect: Okay, so that is to discuss, uh, the full exterior of the house, uhm, like, uhm, also the gutters, correct?
Phone Staffer: Yes.
Prospect: Okay, so thank you so much, Tana. I think I got all what I need, and, uh, thanks for your time, okay? You have a great day.
Phone Staffer Caller: Okay, thank you. Will do. Bye-bye.
Prospect: Bye-bye.