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Cold Calling

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Type:
Lead Grade: C
Name: Bhim (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:

Intro:

Phone Staffer specializes in home service lead generation for contractors through cold calling and outbound marketing. In this transcript, we cold called a homeowner in (location of transcript) to generate a lead for power washing services. The homeowner requested a free, no-obligation exterior estimate and showed interest in cleaning vinyl siding, with the possibility of including driveways and other concrete surfaces. An appointment was tentatively scheduled for next week, with confirmation details to follow via email or text. This is a power washing lead, but would also work well for roofing companies in (location of transcript). If you’re looking to improve your home service lead generation, or need help with outbound efforts to get more leads for your company, this is an effective strategy. Below is the redacted information from the call to protect individual privacy.

Ai Transcript:

Phone Staffer Caller: Hello? Hello? This is Rochelle from (redacted). Am I speaking with Bhim (redacted)?
Prospect: Yeah, who are you calling from? I’m calling you from (redacted), sir.
Phone Staffer Caller: I’m calling you from (redacted), sir. I’m just reaching out because we’ll be… Yes, can you hear me okay?
Prospect: Yeah. Okay, perfect. Yeah, I’m just reaching out because we’ll be powerwashing some houses around the whole park next week. Can you be honest with me if you’d be open in getting a free estimate while we’re at the area?
Prospect: Okay. Yep. Are you available next Tuesday? So you guys will be giving a free estimate? Yes. Yes, we would love to give you a free estimate next week and don’t worry, it’s completely no obligations and no commitments at all, Bhim.
Prospect: Would you be available next Wednesday or next Thursday? Let me see. Next Wednesday is 27th, right? Yes. I mean, I’m so sorry about that. Next Thursday or Tuesday? Tuesday, what time? Tuesday. Hold on, let me check. For Tuesday, we can drop by between 7 and 9 a.m. That’s the time that we’ll be at your neighborhood. And on the 28th, we will be there in the afternoon. That’s between 5 and 7 p.m. But for Friday, we have the whole day, Bhim.
Prospect: Yeah, I could do 9 a.m. on Tuesday. Okay. That sounds like a plan. So 9 a.m. it is on Tuesday. That’s 26th of May. Don’t worry, it’s actually between 7 and 9, but I’ll have it indicated that you are best available at 9 a.m., Bhim.
Phone Staffer Caller: And I just wanted to make sure we have the correct address in here. You are at (redacted). Is that correct? Say that again, please. Oh, are you still at (redacted)? Perfect. And the best contact number to reach you at is this phone number ending in (redacted).
Prospect: Yeah. So what’s the name of the company you guys are at? Oh, it is (redacted). Don’t worry, right after this call, I’m going to be sending you an email that contains our contact list, the information regarding us, including the website, so that you can have it checked yourself, Bhim.
Prospect: I’m just wondering what areas of the house would you like us to give you an estimate? I mean, I have vinyl, you know, sidings. So I just wanted to see all around. I don’t know. I mean, I probably, I don’t think I would need it. But I mean, if you guys are around here, you can provide me an estimate if that’s something that might interest me. But, you know, I just want to tell you now that I’m not like fully positive because I wasn’t thinking about it. I totally understand. You gave me a call. So, you know.
Phone Staffer Caller: Of course.
Phone Staffer Caller: Yeah, actually, now’s the perfect time to provide you an estimate since we will be in the area next week. But don’t worry, it’s up to you or it depends on when you need the service, Bhim.
Prospect: At least if you are ready to power wash your vinyl sidings, you already know how much would it cost you to get the service. And you would be able to allocate a budget for it, Bhim, before you power wash the vinyl sidings. So, you mentioned we are going to give you an estimate for the whole exterior, but to primarily focus on the vinyl sidings. Is that right?
Prospect: Yeah, I mean, what else do you guys need? And that’s what I have it around, you know.
Phone Staffer Caller: Okay. Yep. We can also do the driveway, sidewalks, walkways, any concrete exterior surfaces. We can do that. We can even do the roofs, Bhim.
Prospect: Okay. Yeah, for now, I think I would just think of sidings, you know.
Prospect: And how often do you power wash your vinyl sidings? Do you do it regularly, like every year or twice a year?
Prospect: I haven’t done it. I mean, I try to do it myself sometimes, but yeah.
Phone Staffer Caller: Yep. And okay. I see. So, we got here, (redacted), as your last name. Did I pronounce it right? Yes.
Prospect: And what’s the best email where we can send you the details about the boat, our company information? Can you send me via text message instead of email? I actually don’t have a good email.
Phone Staffer Caller: Yeah, of course. No problem, Bhim. We can also do it via text message. So, now the confirmation and other details will be forwarded to you via text. Okay?
Prospect: Okay. All right. And see you next Tuesday, Bhim, between 7 and 9 a.m., or at 9 a.m., you will be receiving a confirmation a few minutes right after this call, confirming your appointment with us for a free estimate. Completely free, no obligations, no commitments at all. Our estimator will just come out in the area to see what you have, and we’ll give you an estimate to get the area cleaned up. Okay?
Prospect: Okay. All right. Thank you. All right. Thank you, Bhim. You have a wonderful evening. Bye-bye. You too. Bye-bye.