Type:
Lead Grade: A
Name: Kettly (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound marketing. In this transcript, we reached out to a homeowner in (location of transcript) to generate a free estimate for a power washing service on the house. The homeowner indicated a preference for a soft wash to protect shingles and pests, and agreed to be contacted by phone before any visit, with a potential appointment set for Wednesday, 3:00–4:30 p.m. A backup date on Thursday was discussed as well. This is a power washing lead, but would also work well for roofing companies in (location of transcript). This example illustrates effective cold calling for leads and demonstrates how outbound marketing for home service companies can convert conversations into booked estimates. If you’re looking to get more leads for your home service company or refine your outbound lead generation, this call provides a solid blueprint. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello, is this Kettly? Who is speaking? Oh hi, I’m Paul and I’m with (redacted) Kettly. And we’ll be working there in (redacted) this week and next week. So I’d like to ask if we could drop by to give you a free estimate for Powerwashing. For Powerwash? Exactly. For the house? Yeah, so for Powerwash for the house. Okay, what time will you be around? Because I’m not here all day.
Phone Staffer Caller: Sure, so we will be every Wednesday, Thursday and Friday.
Prospect: Wednesday, Thursday and Friday.
Prospect: Yeah, I would like to have an estimate to do that.
Prospect: I have one side with the parlance. Yeah, the green on that side. There is parlance that is sticking to the side of the house. I’d like that to be a…
Phone Staffer Caller: So have you been to Oak Branch Trail before? June 3, that’s Wednesday. Have you been here before? How did you get my phone number?
Prospect: Oh, well, we get your phone number through a public records because several owners have also an appointment from us.
Prospect: So we have a local office in South Run.
Prospect: So, and we’ve been in the service for 30 years, Kettly.
Phone Staffer Caller: So this is (redacted). So you mentioned June 3. Are you available on that day? Which day? I’m sorry, Wednesday? Not all the days, but probably.
Phone Staffer Caller: When you come, you have to call me first because I do not answer to people who knocking on my door.
Prospect: Yeah, we usually call.
Prospect: Is this your phone number? (redacted)
Phone Staffer Caller: Oh, your name is Paul? Yeah, my name is Paul.
Prospect: So what day?
Prospect: Yeah, Paul, before you come because if people knock on my door, I do not answer to that because they knock…anyway.
Prospect: No worries.
Prospect: Yeah, I don’t like people knocking on my door.
Prospect: If you call, I answer the phone and I know you’re coming back, then I will talk to you.
Phone Staffer Caller: Usually we call before the arrival.
Prospect: Yeah, beautiful.
Phone Staffer Caller: Okay, Paul, that’s good.
Prospect: So June 3, is that a good day for you? Wednesday at 3?
Prospect: Yeah, you Wednesday. We have…
Prospect: Yeah, so I’ll be there. I’ll be home.
Phone Staffer Caller: Okay, is it 3 to 430? 3 to 430.
Prospect: 3 to 430.
Phone Staffer Caller: Okay, alright.
Phone Staffer Caller: And Austin, our estimator will call.
Phone Staffer Caller: And this is in (redacted).
Prospect: Kathleen, when was the last time your house has been power washed? This is a new house. It’s a new house. Amazing. Yeah.
Prospect: So if you’re doing something, if you have a chance to do it, I would be very soft because I don’t want any problems. So you request to have only a soft wash? Yeah, for the house because I don’t want any pests coming out. I don’t want the shingle to come out. I mean, I don’t know what… I forgot the name of it. Yeah, sure. We have a professional estimator that knows what to do. Okay.
Prospect: Okay. Kathleen, do you have like an email? Do you have like an email, like Gmail or Yahoo so that we can send you… You don’t have to get my email. You can come and we’ll see. According to the price you give me because I have seen so many other prices. So I’ll see what you get. No problem.
Prospect: Do you need backup date? We have also Thursday with the same time, 3 to 4.30. You said Wednesday. Yeah, Wednesday. I mean, just for a backup date. Just in case. I mean, this is just… Yeah, if you don’t call me, I know you’re not coming. Okay, that’s fine.
Prospect: You said you’re going to be around here Wednesday, Thursday and Friday, right? Yeah, Wednesday and Thursday. So 3 to 4.30. So we will estimate this Friday. On Friday, forget it because on Friday, I do not take any appointment on Friday. Okay. Yeah, it’s a weekend. Oh, weekend. Today is weekend, right? So it’s the end of the week. I don’t take appointment on Friday. I have to stay in my house so I don’t talk to anyone. Yeah, me too. So it’s a rest day, right? You got it right. It’s my rest day. Alright. So see you on Wednesday from 3 to 4.30. We will estimate the Friday. I’ll book this up for you right now. It’s a pleasure to talk with you. Alright, thank you, Paul. Have a great afternoon. Have a great weekend. Bye-bye. Okay, you too. Bye-bye.