Type:
Lead Grade: A
Name: First (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we specialize in home service lead generation through cold calling and outbound outreach. In this transcript, we reached out to a homeowner in (location of transcript) to schedule a free estimate for power washing. The homeowner showed interest in washing the exterior of the house and a small section of fencing, and an appointment was booked for a mid-day slot on a Tuesday. The caller collected contact details and noted that a project manager would follow up to confirm. This is a power washing lead, but would also work well for roofing companies in (location of transcript). This example illustrates how cold calling for leads can help home service companies get more business. If you’re looking to improve your home service lead generation or need help with outbound marketing for home service companies to get more leads, this approach is effective. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Hello. Hi, is this Mrs. (redacted)? Yes. Hi Mrs. (redacted), I’m Glen by the way from (redacted). How’s it going?
Prospect: Fine. Good to hear. I was just reaching out because our team will be working at (redacted) next week. And while we’re there, I was wondering if maybe you guys are interested in a free estimate for pressure washing.
Phone Staffer Caller: Uh, sure. Yeah. Do you have any specific days you might be available? Uhm, probably Tuesday during the day.
Prospect: Alright, when are you going to be in the neighborhood? Oh, let me just check here. I believe we’re going to be there starting next week. Oh yeah, awesome. We do have around Tuesday. What company is this?
Phone Staffer Caller: Oh yeah, it’s (redacted). RS stands for (redacted) if you want to look us up. (redacted). Oh, okay. Alright, okay. You said in the day, so like do you prefer in the morning or like late in the afternoon?
Prospect: Probably early afternoon. Early afternoon, yeah. It just takes 10 to 15 minutes, but we do have like around 1 to 3 p.m. Is this a good time slot for you?
Phone Staffer Caller: Uh, yeah, that should be okay. Cool, cool. Alright, I’ll just book this in for you. And what are the areas you’d like to get an estimate for? Like the sidings, driveway?
Prospect: Uh, pretty much just the house itself on the outside and maybe along the one side of the fence. There’s just a few areas on that that they could just probably throw in there with the estimate. The rest of the fence looks fine, but just there’s one area that has stuff on it.
Phone Staffer Caller: Alright, I’ll take note of that here. And yeah, when was the last time you had them powerwashed? Never. It was a new house.
Prospect: Okay. Alright, I’ll just take note of this here.
Phone Staffer Caller: Alright, can I just confirm your contact information? Is this the best phone number to reach?
Prospect: Yes.
Phone Staffer Caller: Okay, and I actually have your husband’s name, Michael, here. I don’t have your first name. Um, how did you get that information?
Prospect: Actually, his name? Well, actually, this info was just passed on to me by my boss, my project manager, Miles. He did get this info from public record, as you know, is what I’m aware of. I don’t have any husband listed on any records anywhere at all.
Phone Staffer Caller: Oh, well, that’s just my assumption. When you picked up the call, it was a woman’s voice, so I automatically assumed it’s the wife I’m speaking to.
Prospect: Yeah, but I don’t understand where you got the name Michael from, though. Like, why would he be connected to my property, though?
Phone Staffer Caller: Oh, I’m not sure. Are you not related to him? We were married many years ago. Haven’t been in many, many years.
Prospect: Oh, shoot. This is a bit awkward now.
Phone Staffer Caller: Yeah, so I don’t…not awkward. I’m just very curious why his name would ever be, like, attached to this property at all. It doesn’t make any sense at all.
Prospect: Oh, yeah, well, I wish I would be able to explain, but, you know, this is just info that was passed on to me. But I could just update it real quick, you know, here in my records.
Phone Staffer Caller: Yeah, I would just take his name out of there. He has nothing to do with this.
Prospect: Okay, I’ll just take it off right away.
Phone Staffer Caller: Okay, so what name should I put here so my project manager knows who to look for? You should have the other name that’s on there. I’ve been trying…people tried to scam me so many times, you have no idea, since I’ve been living here, by making phone calls like these, so I don’t really give out information freely.
Prospect: Oh, no, I totally understand. I mean, yeah, we’ve been in the business for, like, over 30 years, and you can definitely look us up online. We are a legit and licensed company. But yeah, I understand if, you know, you’re not comfortable providing more information. I just have, like, you know, I just want to know who…I just need some info that I could provide to my project manager. So he has reference before going there. Just tell him that this is the number, the only number of the owner of the house. Put it that way. Nobody else but me, and I’m the only one who would answer this phone.
Prospect: Okay, all right. So yeah, I do have the address at (redacted). That’s it. I’m just really still kind of thrown where Michael’s name came in from on there. Yeah, I’m really sorry. I’ll just remove this completely from our info here. Yeah, so I only have (redacted) as a name. So this is what I’m going to put here so that my manager knows who to look for.
Phone Staffer Caller: All right. Yeah. Okay.
Prospect: And I don’t, I’m not sure if you’re comfortable providing your email, but, you know, I’d love to send you some confirmation and more details about our company. Can you text it to me? Oh, does this number receive text? Yeah. Oh, yeah, we can just text it to you instead then. Yeah, that’s… Of course, whatever you’re comfortable with.
Phone Staffer Caller: So, all right, we’ll just send you the confirmation via text. I’ll just take note of this here for my project manager (redacted).
Prospect: So, okay. Our project manager will be giving you a call or contact you prior to the appointment to confirm everything. And again, that’s going to be on Tuesday, next week on June 2, between 1 and 3pm for the estimate for car wash in your house and that one area of your fence. Will you be the one to assist them during the appointment?
Phone Staffer Caller: Yes. Okie dokie.
Prospect: All right. So, yeah, I’ll just be sending you the confirmation shortly. And yeah, keep the lines open for that call, ma’am.
Phone Staffer Caller: Okay, thanks. Have a great day.
Prospect: Hey, you have a good day as well.
Phone Staffer Caller: All right. Bye-bye.