by ZacG | Aug 27, 2025 | Uncategorized
The shift to remote work has transformed the home service industry, offering unprecedented flexibility but also introducing unique management challenges. How do you maintain team cohesion, ensure top-tier customer service, and drive growth when your technicians,...
by ZacG | Aug 26, 2025 | Uncategorized
For any home service business—whether you’re in plumbing, HVAC, or landscaping—a steady stream of new customers isn't just a nice-to-have. It’s the engine that powers your growth and keeps your business stable year-round. Without a reliable way to attract...
by ZacG | Aug 25, 2025 | Uncategorized
The phone screen is the critical first gateway in the hiring process, a brief but potent conversation that determines whether a candidate moves forward or is cut from consideration. For hiring managers, especially in the home service industry, it’s a vital tool for...
by ZacG | Aug 24, 2025 | Uncategorized
So, what exactly is an outbound call center? In simple terms, it's a team of agents who are actively making calls out to customers and prospects. This is the complete opposite of an inbound center, where agents wait to receive calls. Outbound teams are the ones...
by ZacG | Aug 23, 2025 | Uncategorized
So, how much does it actually cost to outsource customer service? While you’ll see rates ranging anywhere from $15 to $45 per interaction, the real answer is a bit more nuanced. Think of it less as a fixed price and more as a custom quote built around your specific...
