Sarah had already started the bath. Long day, sore back, lights low, towel ready. Then the tub started filling with water that looked like weak tea.
That's usually when panic kicks in. People assume the worst. Sewer backup. Major pipe failure. Unsafe water everywhere. Sometimes it is a problem that needs fast attention. A lot of the time, though, brown water in tub comes from a short list of very ordinary plumbing issues, and you can narrow it down in a few minutes if you stay calm and test the right things in the right order.
I've seen homeowners lose a whole evening because they guessed wrong. One person starts pricing a full repipe when the actual culprit is a neglected water heater. Another keeps flushing the tub faucet when the city just stirred up sediment in the main. The trick is not to do more. The trick is to isolate the source.
That Awful Moment Your Bath Water Turns Brown
A brown tub fill feels personal. You're not just looking at discolored water. You're looking at ruined plans, possible repair bills, and a house problem that suddenly feels bigger than it might be.
Sarah's situation is common. She turned on the bath after work, stepped away for a minute, and came back to brown water swirling around the drain. Her first thought was that something inside the house had burst. Her second thought was water damage, because once you've dealt with one home problem, it's easy to assume the next one is worse. If you're also juggling other moisture issues around the house, practical guides on fixing ceiling leaks in Florida homes can help you sort one problem from another without spiraling.
Here's the part that helps. Brown water usually leaves clues.
Sometimes it shows up only on the hot side. Sometimes only at one fixture. Sometimes the whole house goes rusty for a short time after nearby utility work. The color itself matters less than the pattern. If you pay attention to where it appears, when it appears, and whether it clears, you can often tell whether you're dealing with the water heater, old piping, or something upstream of your home.
Brown water is alarming. It isn't automatically a disaster.
Don't bathe in it while you're figuring it out. Don't wash clothes in it either. But don't jump straight to the most expensive conclusion.
The Three Main Culprits Behind Brown Water
Most brown bathwater problems come from one of three places. The key is understanding how each one behaves.
Rusty galvanized pipes
If your house was built before 1980, this jumps higher on the suspect list. Approximately 23 million households in the United States reside in homes built before 1980, when galvanized steel pipes were standard, and those aging pipes are a primary contributor to brown water as internal coating breaks down and releases iron oxide flakes, according to the American Housing Survey material from the U.S. Census Bureau.
That's what happened with the Millers. They live in a 1970s house. Every time they came back from a weekend away, the first tub fill looked rusty. The water sitting in old galvanized pipe had time to pick up flakes and discoloration, and the tub made it obvious because it moves a lot of water fast.
A few signs point this direction:
Older home history: You know the plumbing hasn't been updated in a long time.
Several fixtures affected: The issue isn't just one faucet.
Worse after water sits: First draw is ugly, then it improves.
What doesn't work here is wishful flushing forever. If the pipe walls are shedding rust, you might get temporary improvement, but the source remains.
Water heater sediment and internal tank rust
This is the second big one, especially when the problem shows up only on the hot side. Think of the tank like a giant kettle. Minerals settle at the bottom. Rust can develop inside the heater. Then one day the hot water carries that mess into the tub.
The tub often reveals it first because tubs run at high volume. A lavatory faucet may hide a mild problem that a tub spout exposes immediately.
Look for this pattern:
Where you see it
What it usually suggests
Hot water only
Water heater sediment or tank corrosion
Brown at one tub, hot side strongest
Water heater plus branch line or faucet issue
Starts after heater has been quiet
Sediment disturbed on first heavy draw
Practical rule: If cold water runs clear and hot water turns brown, stop blaming the city first.
Municipal supply disturbance
Sometimes the problem isn't in your house at all. Water main work, hydrant use, or a break nearby can stir sediment and rust in public lines. That discoloration often appears suddenly and affects more than one fixture.
This one tends to act fast and then fade. You may notice neighbors talking about it. Cold water can be affected too. If the timing is abrupt and the whole house sees color, that's often your clue.
A homeowner will sometimes replace a faucet cartridge, flush a heater, and still get nowhere because the source is outside the property line. That's why diagnosis comes before repair.
Your 5-Minute Brown Water Diagnostic Checklist
You don't need special tools for the first round of diagnosis. You need a clear glass, a watch or phone timer, and a little discipline. Test one thing at a time.
Start with hot versus cold
Run a cold sink faucet for a couple of minutes and fill a clear glass. Then do the same with hot water.
If the cold sample is clear and the hot sample is brown, your water heater moves to the top of the list. If both are brown, widen your focus to the house piping or the incoming supply.
Mark once thought he needed a full repipe because the tub looked terrible. But his kitchen cold water was clear. His bathroom sink cold was clear too. The only bad sample was hot water. That pointed him to the heater and saved him from chasing the wrong repair.
Check one fixture against the rest
Now compare the tub to another fixture. Use a bathroom sink, kitchen faucet, or laundry sink.
Only the tub is brown: You may have rust or debris in that fixture's branch line or valve body.
Tub and sink in the same bathroom are brown: Think local piping serving that area.
Everywhere is brown: Think whole-house source, either internal piping or municipal disturbance.
A tub spout has no aerator, so it shows debris more clearly than a faucet that strains it out. That's why people often notice brown water in tub first.
Watch how the water changes
Let the affected fixture run briefly and observe the pattern.
Pattern
Likely meaning
Brown for a short burst, then clear
Water sat in rusty piping or sediment was briefly stirred
Stays brown while running
Active corrosion, heavy sediment, or outside supply issue
Gets worse on hot demand
Water heater problem is more likely
If the water clears quickly and stays clear, that points to water that was sitting. If it stays discolored, the source is still feeding the problem.
Use one simple decision point
Ask yourself one question. Is this isolated, or is this everywhere?
If it's isolated to hot water, treat the heater as your lead suspect. If it's isolated to one tub, inspect that fixture path. If it's all over the house, check whether neighbors have the same issue and consider municipal disturbance or older house piping.
That's enough to choose the next safe move without guessing.
Safe DIY Fixes You Can Try Right Now
Once you've narrowed the source, there are a few things you can do safely. The word safely matters here. Brown water troubleshooting gets expensive when homeowners force old valves, skip power shutoff, or keep draining a failing heater that should've been inspected instead.
If you suspect a city disturbance
If both hot and cold are discolored and the whole house seems affected, start simple. Run cold water at a few fixtures and watch whether it improves. The goal is to clear loosened sediment that may have entered after nearby work or a temporary flow change.
Use common sense here:
Run cold first: Cold water helps you test the incoming supply without dragging the water heater into it.
Check the clearest fixture after a few minutes: A laundry sink or bathtub spout shows sediment well.
Pause if discoloration persists: Don't keep sending dirty water through every appliance in the house.
What doesn't help is immediately draining the water heater when the cold side is also brown. That can send you into the wrong repair.
If hot water is the problem, flush the heater carefully
For brown hot water isolated to one tub, flushing the water heater has an 85% success rate in resolving the issue, and a professional flush typically costs $150 to $300. A successful DIY flush can also improve tank efficiency by up to 30%, based on the guidance summarized at Eco Flow Plumbing's brown water in tub resource.
That's the good news. The caution is that old heaters don't always cooperate.
Here's the method I'd want a homeowner to follow.
Shut it down before touching the drain
Turn off power at the breaker for an electric unit, or set a gas unit to the proper off setting. You're protecting the heating elements or burner system from operating while the tank is partially empty.
Attach a standard garden hose to the drain valve. Route it to a floor drain or another safe discharge point that can handle hot, rusty water.
Then test the valve gently. Don't muscle it.
Field note: Old drain valves can seize. If it won't move with reasonable pressure, stop before you create a leak you can't stop.
Flush in controlled cycles
Open the drain and let water out. Then use short bursts of incoming cold water to stir sediment off the tank bottom. The point isn't just to empty the tank once. It's to agitate and carry out what settled there.
A workable rhythm looks like this:
Drain some water first: Expect rusty discharge if sediment is present.
Pulse in cold water: Short bursts help churn the bottom of the tank.
Repeat the cycle: Keep going until the discharge looks clearer.
Refill fully before restoring power or gas: Never re-energize an empty or partially filled tank.
If mineral buildup seems stubborn, some techs use white vinegar during maintenance. That can help in the right situation, but if you're not comfortable with the process, stop at a standard flush and call for service.
This walkthrough helps if you want to see the general process in motion:
Check the result, not just the effort
After flushing, refill the heater completely, bleed air from the hot side at a faucet, and test the tub again later. A lot of homeowners judge the result too early while air and stirred sediment are still moving through the lines.
Use this quick read:
Result after flushing
What it means
Water clears and stays clear
Sediment was likely the main issue
Improves, then returns
Tank corrosion or piping may still be contributing
No change
Stop DIY and schedule a professional inspection
Don't ignore a metallic smell, repeated discoloration, or visible flakes after a flush. Those are signs the problem may be beyond routine maintenance.
Knowing When to Call a Professional Plumber
There's a clean line between smart DIY and risky DIY. Brown water crosses that line when the source isn't clearing, the symptoms are spreading, or the equipment is old enough that one stuck valve can turn a maintenance task into an active leak.
Sediment and rust in water heaters cause up to 40% of reported brown water cases. The average water heater lasts 8 to 12 years, and more than 5.8 million are replaced annually in the U.S. That's why persistent brown hot water often acts like a warning sign before tank failure, according to Statista's water heater market data summary.
Red flags that mean stop
Call a plumber if you notice any of these:
Brown water stays after flushing attempts: That points to corrosion, not loose debris.
Pressure drops across the house: A broader supply or pipe restriction issue may be in play.
You see metal flakes or heavy grit: That usually means active deterioration somewhere in the system.
The heater is older and acting up: Rumbling, leaks, or inconsistent hot water alongside discoloration is a bad combination.
What the plumber will actually do
A good plumber won't just glance at the tub and guess. They'll isolate hot from cold, compare fixtures, inspect the heater, and look at the age and material of the piping. In some houses, the answer is local and simple. In others, the brown water is the symptom that finally exposes a heater or pipe system that has reached the end of the road.
A service call costs less than cleaning up a failed tank or opening a leak you created trying to force an old valve.
If you're on the fence, use this rule. If the problem is persistent, widespread, or tied to aging equipment, call.
How to Turn Brown Water Calls into Recurring Revenue
For service business owners, brown water calls are easy to treat as one-off nuisance jobs. That's a mistake. They're one of the clearest entry points into recurring maintenance because the homeowner already feels the pain of waiting too long.
Most homeowners don't book preventive plumbing service. They call when the tub turns ugly, the water heater starts acting strange, or a tenant complains. That makes this category perfect for a maintenance conversation that feels helpful instead of pushy.
Sell prevention right after the fix
The best time to offer maintenance is when the customer understands the cost of neglect. Don't pitch it like a membership. Pitch it like relief.
A simple script for office staff or technicians works well:
“We can handle the brown water issue today. To lower the odds of this happening again, we should also set up routine water heater maintenance and a plumbing inspection.”
That framing works because it ties directly to the problem they just saw.
Use the right homes and the right trigger
Some calls are especially strong for follow-up offers:
Older homes: These owners need pipe condition awareness, not just today's fix.
Hot-water-only complaints: Ideal setup for annual heater maintenance.
Repeat discoloration calls: The customer already understands this isn't random.
Most homeowners are reactive, but positioning brown water as preventable can be a powerful sales tool. Home service companies can train callers to mention that regular water heater maintenance prevents 40 to 60% of brown water incidents, creating a reason to book preventive inspections instead of waiting for another emergency, as described by Kiddco Plumbing's discussion of brown tap water prevention.
Build a repeatable offer
Keep the offer plain:
Annual water heater flush
Visual plumbing inspection
Priority booking when discoloration returns
Documentation for property owners or landlords
This isn't complicated. One emergency call becomes a maintenance customer when your team explains the “why” in simple language and asks for the next appointment before they leave.
If you run a home service business and want more of the right conversations happening every day, Phone Staffer can help you fill the pipeline. They recruit callers, train them, manage outreach, build contact lists, and make large-scale outbound calls for home service companies across America so your team can book more appointments instead of waiting on inbound demand.
Type: Power Washing
Lead Grade: C
Name: Alvin (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Brookhaven
Intro:
Phone Staffer specializes in outbound lead generation for home service companies through cold calling. In this transcript, we reached a homeowner in Brookhaven, GA to offer a free estimate for power washing the exterior windows. The prospect asked about pricing and requested that our estimator call to provide the quote, with an appointment arranged for Monday between 9 and 11 a.m. This example shows how cold calling for leads can generate booked estimates for power washing services, while pricing is handled by the estimator. This is a power washing lead, but would also work well for roofing companies in Brookhaven, GA. If you’re looking to improve your home service lead generation or outbound marketing for your company, this is an effective strategy. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Alvin? Yes. Yeah, hi there. This is Randy from (redacted). I was trying to call you earlier because we’re trying to offer a free estimate to powerwash the exterior windows. So I was wondering if you guys would be interested as well.
Prospect: How much are they? Well, it depends on how big your windows are. How often do you have your windows cleaned by the way? Do you do it regularly?
Prospect: My housekeepers do the inside but not the outside. Oh, we only do the exterior window washing. Do you want to have it cleaned on the inside? No, no. I’m just asking you how often do I have them cleaned. I’m just telling you they only do the inside. But I’m saying what is your price? You should be able to see that from the map of my house.
Phone Staffer Caller: Oh, for the actual price. I mean, what I do on my end is I just set the appointment. Then I send the estimators over to your house. And then they’re the ones who are going to give you the estimate or the quote on how much it’s going to cost you in case you decide to have it cleaned.
Prospect: Okay, because I know normally I know when I went through gutter, the gutter case, they does the gutter annual when they normally give the price over the phone because they didn’t actually do the Google map of the house. And then you can’t give me the price. Somebody come out here and try to sell me something.
Phone Staffer Caller: If you want, or if you said I can have my estimators call you and then they’ll give you the estimate over the phone.
Prospect: Yeah, we assume. Yeah, let them do that.
Phone Staffer Caller: Okay. So you don’t need to come out. You can do it with Google. Would you be able to receive a phone call on Monday or Tuesday?
Prospect: Monday, Tuesday, fine. If you have to leave a message, leave a message because I think my phone is not allowing me numbers to come through because of this program. I’m trying to figure out how to do that now.
Phone Staffer Caller: All right. I’ll have them call you on Monday in between 9 to 11. Is that okay?
Prospect: That’s fine. Thank you.
Phone Staffer Caller: All right. Just to confirm that I have the right information though. That’s Alvin Redacted first and last name. Alvin Redacted. Oh, sorry. Redacted. Best phone number for me to call you back will be the same one. What it ends in redacted.
Prospect: Right. Yeah. Yeah. Oh, sorry. I thought we got cut off.
Phone Staffer Caller: Complete address is (redacted). Did I get it right?
Prospect: Yes, sir.
Phone Staffer Caller: Lastly, Alvin, do you have an email address where I can send you the company’s details? I don’t need all that. I’m tired of emails really. That’s all right, man. No problem.
Prospect: All right. So I guess we’re all set. I’ll have them call you on Monday. That’ll be 11th of May in between 9 to 11 to give you the estimate.
Phone Staffer Caller: All right. All right. Thank you. Have a great day. Bye bye.
Type: Power Washing
Lead Grade: C
Name: Neil (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Marietta
Intro:
At Phone Staffer, we specialize in Cold Calling for leads and Home service lead generation. In Marietta, GA, we reached out to a homeowner with a free estimate offer for window washing. The homeowner showed interest and we discussed scheduling an estimator to call back and provide the estimate over the phone, with a morning window on Wednesday mentioned. This transcript provides a practical example of how cold calling for leads can generate interest and appointments in the home services space.
Note: While this lead is for window cleaning, the same outbound approach would also work well for other exterior services like power washing or roofing in Marietta, GA. If you’re looking to Get more leads for roofing companies or boost your Home service outbound lead generation, this approach is a solid model. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Yeah, Hi. I was calling for Neil Redacted. This is Neil. Yeah, Neil. My name is Randy from (redacted). I just wanted to check if you guys would be interested in getting a free estimate for window washing. Oh, uhm, no. We will be right around the area starting next Monday and we are just offering the free estimate. I mean just the estimate for the window washing. I mean for the service itself. I mean if you guys are interested in the price then maybe we could have the service scheduled. Uhm, yeah.
Prospect: Well, we uhm, we just spent money on our driveway getting it prepared and then pressure washed. It’s something we might be interested in in the future. I don’t know. I mean you are welcome to provide us an estimate but I don’t know that we are ready to do it right now. I don’t know how much it costs. I mean Neil, the estimate is free since we are right around the area. Maybe we could just drop by in your house and give you guys a free estimate. Yeah, uhm, I’m not home right now. I’m driving but, uhm, yeah, I mean you are welcome to drop by. Well, I mean we can have it scheduled maybe Monday or Tuesday. Well, there might not be anybody there. My daughter might be there but, depending on what time. Yeah, I work, you know, down near the airport during the day but, uhm, you know, you are welcome to do an estimate. I mean I guess, how long do you need to go into the house to do the estimate or can you do it from outside? Yeah, we can do it from outside but, uhm, we’ll take a look at your house and then we’ll give you the estimate over the phone. So we’ll just call you and give you the estimate and then it’s up to you to decide whether you want to proceed with the service or not. But at least you already know the price, right? Yeah, yeah, I don’t really have a good idea of, you know, what it would cost. Yeah, I mean for future reference, in case you finally decide to have your windows cleaned then at least you already have an idea on how much it’ll cost you. Yeah. That’s providing the estimate. So we have an open spot on Tuesday. I’ll have my estimator call you for morning or afternoon. Yeah, I’ll have my estimator call you. Okay. Well, like I said, let’s see, Tuesday is the 12th, right? Is that right? Today is the 8th, 9th, 10th, 11th, 12th. Yeah, so I think if you have anything on Wednesday. Yeah, Wednesday is also available. Yeah, so I think if you have anything on Wednesday. Yeah, so I think if you have anything on Wednesday. Yeah, so I think if you have anything on Wednesday. Yeah, so I think if you have anything on Wednesday. Yeah, Wednesday is also available. Yeah, I tend to work from home on Wednesday, so I’d probably be working from home on Wednesday. So I would be around. All right. How about Wednesday in the morning in between 9 to 11? Would that work? Yeah, that should work. Yeah. All right. So I’ll have them call you Wednesday. That’ll be the 13th of May in between 9 to 11. All right. Just to make sure that I have the right information, though, that’s Neil Redacted, first and last name. Best phone number for me to call you back will be the same one. One that ends in 4025. Complete address is (redacted). Yeah, that’s right. Lastly, Neil, do you have an email address where I could send you the company’s details? Yes, you could send it to (redacted). So (redacted). Yeah, WN, sorry, (redacted). Also, how often do you have your windows cleaned? Do you do it regularly, like once or twice a year? No, we don’t usually have our windows cleaned. We occasionally clean the windows from the inside, but we don’t – yeah, we don’t – You don’t clean the outside. Well, anyways, we’ll – I’ll have my estimator come to your house, and then they’re going to give you the estimate over the phone. I’ll have them call you over the phone on Wednesday between 9 to 11. All right? Thank you. Thank you so much for your time, man. You have a great day. Bye-bye.
Type: Power Washing
Lead Grade: B
Name: John (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cordova
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound outreach. In this Cordova, TN transcript, a caller reached a homeowner to offer a free power washing estimate for the house—covering siding and driveways—and proposed a virtual appointment to share pricing before any commitment. The conversation shows how cold calling for leads can secure qualified power washing leads and move a prospect toward booking an estimate, with options for both virtual and in-person assessments.
Although this example centers on power washing, the same outbound approach works well for other home services, including roofing. This is a power washing lead, but would also work well for roofing companies in Cordova, TN. If you’re looking to improve your home service lead generation through cold calling for leads or outbound marketing for home service companies, this transcript provides a practical illustration of how to get more leads for your business in Cordova, Tennessee.
Ai Transcript:
Phone Staffer Caller: Hello, Good afternoon.
Prospect: Is this John Redacted?
Prospect: Yes.
Phone Staffer Caller: Oh, Hi. Thank you.
Phone Staffer Caller: My name is Paul and I’m with (redacted).
Phone Staffer Caller: And we’re going to be in the area of Bangalore City, John.
Phone Staffer Caller: And we’d love to offer you a free estimate for the house powerwashing.
Phone Staffer Caller: Like your siding, your driveways and we’ll be there tomorrow if you’re available from 1 to 3 and until next week.
Phone Staffer Caller: Does estimate John does not have any contract or obligation?
Prospect: No, I’m not going to be around tomorrow but thank you.
Phone Staffer Caller: So, how about Sunday or next week?
Prospect: Like Monday probably?
Prospect: No, I’m going out of town.
Phone Staffer Caller: Oh, that’s okay John.
Phone Staffer Caller: Aside from in-person, we also offer virtual.
Phone Staffer Caller: Which means that we will call you through phone call.
Phone Staffer Caller: It’s a virtual appointment only.
Phone Staffer Caller: At least you know the cost before making a decision.
Phone Staffer Caller: So, can we call you let’s say by Monday if you’re available in the morning?
Prospect: Yeah, that’s fine.
Phone Staffer Caller: Okay, then 3 to 12, would that be okay?
Phone Staffer Caller: And which part of the house would you like us to do the estimate?
Prospect: Probably the sides.
Prospect: The sides, thank you.
Phone Staffer Caller: And this is in (redacted).
Prospect: That’s correct.
Phone Staffer Caller: Your phone number is (redacted)?
Prospect: That’s correct.
Phone Staffer Caller: By the way, we will call you.
Phone Staffer Caller: Just make sure to keep your phone number active on that day.
Phone Staffer Caller: And also John, do you have an email so that we can send you confirmation for the appointment that we will be booking for today for virtual appointment only?
Prospect: I don’t have an email.
Phone Staffer Caller: That’s okay.
Phone Staffer Caller: All right.
Phone Staffer Caller: So, May 11, that’s Monday from 1030 to 12.
Phone Staffer Caller: Any backup date aside from this?
Prospect: Not that I know of.
Phone Staffer Caller: One more time, John, when was the last time your house has been power wash?
Prospect: If you can remember.
Prospect: It was probably, I can’t remember.
Phone Staffer Caller: Okay, it’s okay.
Phone Staffer Caller: So I’ll book this up for you right now.
Phone Staffer Caller: So we will only estimate the site through virtual appointment.
Phone Staffer Caller: So just make sure to keep your phone number active on Monday from 1030 a.m. to 12 p.m.
Phone Staffer Caller: Okay?
Prospect: Okay.
Phone Staffer Caller: All right.
Phone Staffer Caller: Thank you so much.
Phone Staffer Caller: I’ll book this up for you right now.
Phone Staffer Caller: Stay safe and have a great weekend.
Phone Staffer Caller: Okay. Goodbye.
Type: Power Washing
Lead Grade: C
Name: Jennifer (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Raleigh
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound outreach. In this Raleigh, NC transcript, we connected with a homeowner to offer a free exterior power washing estimate. The prospect was open to a phone-based estimate, and an appointment window was set for a virtual consult. This demonstrates how cold calling for leads can generate power washing opportunities and can be adapted for other trades.
This is a power washing lead, but would also work well for roofing companies in Raleigh, NC. If you’re looking to improve your home service lead generation or expand outbound efforts to get more leads for your company, this approach highlights the value of cold calling for leads in the home services sector. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hi, is this Jennifer? This is her.
Phone Staffer Caller: Hi Jennifer, my name is Richard with (redacted) and we’re going to be working there at (redacted) this week and next week.
Phone Staffer Caller: So I’d like to ask Flickr to drop by and give you a free estimate for Powerwashing.
Phone Staffer Caller: You can put it on my door if you wanted to.
Phone Staffer Caller: I’m not home, but if you wanted to put it in the mailbox, feel free to do that.
Prospect: Okay, so you’re not home from Monday to Friday and no one’s at home aside from you?
Prospect: No, no, I thought you meant today.
Prospect: Next week… Our next date ma’am is starting from Monday ma’am.
Prospect: Monday to Friday.
Prospect: When are you available around those dates?
Prospect: Yeah, I have a friend coming over at 12 o’clock, so I’ll be there at 12 o’clock, but I won’t have any time to talk to anybody.
Prospect: But if you wanted to come look and drop something off, usually I can just give a company the square footage of the property and they know how much it’s going to be.
Phone Staffer Caller: Oh, I see.
Phone Staffer Caller: So you’re not going to be available to meet with their estimator.
Phone Staffer Caller: How about we do it over the phone ma’am?
Phone Staffer Caller: Like the estimator would just give you a call for the estimate.
Phone Staffer Caller: Is that okay?
Prospect: Yeah, yeah, he can do that, but can you call me on Monday?
Phone Staffer Caller: Sure, yeah, we’re going to set it on Monday ma’am.
Phone Staffer Caller: Monday, May 11th between 11am to 1pm.
Prospect: Is that okay?
Prospect: Yeah, just don’t call me then.
Phone Staffer Caller: Alright, by the way, just going to confirm some information here real quick.
Phone Staffer Caller: Address is (redacted).
Phone Staffer Caller: That contact number is the one you’re using right now, which ends at (redacted), right?
Prospect: Yes, how did y’all get my number?
Prospect: Have I called y’all before?
Phone Staffer Caller: No ma’am.
Phone Staffer Caller: So first of all, this is just a random phone call only from Voice over IP and since we’re in the area, we got it from public records so that we can contact everyone and offer a service.
Prospect: Yeah, okay.
Prospect: I just didn’t know.
Prospect: Like our neighbors have it done every year and I had told them to give that company our number.
Prospect: It needs to be done though, but it depends on how much it is.
Phone Staffer Caller: Yes, definitely.
Phone Staffer Caller: It’s a no contract deal ma’am, so you can weigh in your option after the estimate is done.
Phone Staffer Caller: So it’s a win-win situation for you.
Prospect: Alright, sounds good. Thank you.
Phone Staffer Caller: By the way, I’m talking to Jennifer Redacted. That’s me, yep.
Prospect: And what part of the house, ma’am, would you like to have estimated?
Prospect: Just the exterior.
Prospect: Whole exterior?
Prospect: Whole house exterior?
Prospect: Yeah, probably.
Prospect: And is there a valid email address where we can send a confirmation to plus the company details?
Prospect: (redacted)
Prospect: Jennifer M as in Mike H, is that correct?
Prospect: Yes, as in house, yep.
Prospect: At Yahoo.com.
Prospect: Zero two, yes.
Prospect: Zero two at Yahoo.com.
Prospect: Thank you.
Prospect: And did you remember when was the last time you had the whole exterior power wash?
Prospect: Was it a year ago or two years ago?
Prospect: It would have been October, it would have been two years this October.
Prospect: Two years, thank you ma’am.
Prospect: And one last thing I’ll let you go.
Prospect: You said you’re the one who’s going to talk to our estimator over the phone, right?
Prospect: It should only take 10 to 15 minutes.
Prospect: Yes.
Phone Staffer Caller: Okay, thank you.
Phone Staffer Caller: We’re all set then for our virtual appointment May 11th between 11 a.m. to 1 p.m.
Phone Staffer Caller: Thank you, ma’am.
Phone Staffer Caller: You have a great day.
Prospect: Okay, have a good one.
Prospect: Bye. Bye.
