Type:
Lead Grade: A
Name: Jennifer (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Cold Calling for leads in (City, State). At Phone Staffer, we specialize in home service lead generation and outbound lead generation for service companies. In this transcript from a call with a homeowner in (City, State), the lead expressed interest in exterior window cleaning for a two-story home with 11 floor-to-ceiling windows and requested a quick estimate. An appointment was scheduled for a Tuesday morning (11:00–12:00), with the caller coordinating details and noting that the ladder would be provided by the team. A confirmation email with company information would be sent after the call. This is a window cleaning/exterior cleaning lead, but the same cold-calling approach would work well for roofing companies and other home services in (City, State).
Ai Transcript:
Prospect: Hello? Hello? Yes? This is Jennifer. Good afternoon.
Phone Staffer Caller: I’m Glen by the way with (redacted).
Phone Staffer Caller: I was just reaching out because our team will be working at (redacted) next week.
Phone Staffer Caller: And I was just checking if maybe you might be interested in our current offer.
Prospect: We do have some windows that need exterior.
Prospect: They are second story and it’s 11 windows, but they are floor to ceiling.
Prospect: I’m not really at a place where I can talk right now.
Prospect: Can you text me or when are they going to be out there?
Phone Staffer Caller: Oh, let me just see here.
Phone Staffer Caller: Based on our calendar, the soonest we could be there is like Monday.
Phone Staffer Caller: So, what time would you be available around that day?
Prospect: Monday? I’m not sure.
Prospect: Hang on one minute.
Phone Staffer Caller: Okay. Take your time, Jennifer.
Prospect: Okay. Hang on. Are you there?
Prospect: Yeah, I’m still here.
Prospect: I could meet with someone on Tuesday morning.
Prospect: Yeah. Tuesday morning before 11.
Phone Staffer Caller: Oh, yeah, that’s perfect.
Phone Staffer Caller: We do have 11 to 12, but it only takes like 10 to 15 minutes if that’s okay with you.
Prospect: Yeah, let me let’s have you swing by at 11.
Prospect: What’s the name of your company?
Phone Staffer Caller: Awesome.
Phone Staffer Caller: Yeah, it’s (redacted).
Phone Staffer Caller: And my project manager’s name is Justin.
Phone Staffer Caller: I will be the one to possibly assist you or go there during the appointment.
Prospect: Okay.
Prospect: You mentioned that it’s a second story window.
Prospect: Yeah, it’s down a slope.
Prospect: It is a two story mid century modern.
Prospect: We have 16 foot living room windows.
Prospect: And we have I just did the side a couple months ago.
Prospect: But we have 11. I think I counted 11 windows.
Prospect: That we would like done.
Prospect: It would be a relatively quick job once you set up the ladder.
Phone Staffer Caller: Yeah, that’d be awesome.
Phone Staffer Caller: Actually, we do also provide the ladder so you don’t really have to provide that yourself.
Phone Staffer Caller: And I believe my project manager will be bringing one.
Prospect: Happy.
Prospect: Yeah.
Prospect: What was the last time you had them cleaned?
Prospect: You mentioned like a couple months ago.
Prospect: I did the inside.
Prospect: This would be outside only.
Prospect: And my husband did the outside just with one of those spray gun, you know, windex to the hose.
Prospect: I think two years ago.
Phone Staffer Caller: Oh, so for the outside was two years ago.
Phone Staffer Caller: Okay.
Phone Staffer Caller: How often do you usually have them cleaned?
Prospect: We haven’t lived in the house that long.
Prospect: So.
Phone Staffer Caller: Okay.
Phone Staffer Caller: All right. So it’s you only do it on an as needed basis.
Prospect: Like only when you think it you don’t do it like.
Prospect: Okay.
Prospect: Sure.
Phone Staffer Caller: So you mentioned your husband was the one that you had.
Prospect: No.
Phone Staffer Caller: Okay. Thank you for confirming.
Phone Staffer Caller: So, yeah, I’ll just confirm some contact information.
Phone Staffer Caller: I see your last name here is (redacted). Is that correct?
Prospect: I’m Jennifer. Right?
Prospect: So I’ve been married.
Prospect: My new last name is (redacted).
Prospect: Are you here?
Prospect: Thank you so much. Thank you for confirming that.
Phone Staffer Caller: And it’s just the best phone number to reach you. The one and (redacted).
Prospect: Yes.
Phone Staffer Caller: Cool.
Phone Staffer Caller: And just to make sure we’re going to the right address, it’s at (redacted).
Prospect: The location is (redacted).
Phone Staffer Caller: Yeah. Thank you.
Prospect: So, yeah, Jennifer, I’d love to send a confirmation email for the appointment as well as our company’s information. So you have more information about us.
Prospect: Do you know what’s a good email? I can send it to.
Phone Staffer Caller: Yes, it’s (redacted).
Prospect: What’s the name of the person that will be coming again?
Phone Staffer Caller: Oh, yeah. My project manager’s name is Justin.
Phone Staffer Caller: However, he might send someone else.
Phone Staffer Caller: It does depend.
Phone Staffer Caller: But you will be able to talk to him because he will be contacting you prior to the appointment to confirm everything, confirm your availability as well.
Phone Staffer Caller: And again, that’s going to be on Tuesday, March twenty fourth, between eleven and twelve PM.
Phone Staffer Caller: And just to confirm, will you be the one to assist them during the appointment? You’ll be able to walk into the house.
Prospect: Okay.
Prospect: All right.
Phone Staffer Caller: Thank you so much.
Phone Staffer Caller: I said that just take ten to fifteen minutes of your time.
Phone Staffer Caller: So, yeah, I believe we’re all set here.
Phone Staffer Caller: I’ll just finish this and send you the email shortly after.
Prospect: Have any questions for me, Jen?
Prospect: Nope.
Prospect: I gotta go.
Prospect: But thank you so much for calling.
Prospect: I really appreciate your time.
Prospect: You have a nice day, Jennifer.
Prospect: You too.
Prospect: Bye bye.
Phone Staffer Caller: Thank you. Bye bye.