Type:
Lead Grade: A
Name: Jody (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound outreach. In this transcript, we reached a homeowner in (location of transcript) to offer a free exterior power washing estimate for siding and other exterior surfaces. The lead showed interest and scheduled a Tuesday morning appointment; the caller confirmed contact details, discussed soft washing options to protect the paint, and noted the potential to add window cleaning. This is a power washing lead, but it would also work well for roofing companies in (location of transcript). If you’re looking to get more leads for a home service company or to enhance outbound marketing for home service companies, this call demonstrates how a well-executed cold call can convert interest into an on-site estimate. The transcript includes redacted details to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Oh hi, is this Jody?
Prospect: It is, who’s this?
Phone Staffer Caller: Good afternoon, my name is Glen by the way with (redacted). How are you doing today Jody?
Prospect: Oh good! Good to hear.
Phone Staffer Caller: Oh yeah Jody I was just reaching out because our team will be at (redacted) starting Monday next week and we’re currently offering free estimates for exterior powerwashing. Is that something you might be open to?
Prospect: Uhm, sure.
Phone Staffer Caller: Awesome! What day do you think you’ll be available next week?
Prospect: Uhm, actually have I used you before in the past or no?
Phone Staffer Caller: Oh, I don’t think, I don’t have the record actually of the customers we’ve assisted in the past. But our company’s name is (redacted). I’d be sending you an email about our company’s information if you know, if you’re familiar.
Prospect: Yeah, you know what, because I have a friend whose husband owns a company and that’s who we usually have used in the past. But I can’t remember what their name, the name of the company was. I’m going to have to, yeah can you send me an email and maybe I’ll call you back because I would like to do it. But actually I’ll take an estimate, sure.
Phone Staffer Caller: How long does the estimate take?
Prospect: Oh, just like 10 to 15 minutes if you have the time. Would you possibly be available maybe Monday, Tuesday?
Phone Staffer Caller: Let me look. How about Tuesday at 9? 24.
Prospect: Awesome, we do have available a slot between like 9 to 10 a.m. right?
Phone Staffer Caller: Okay.
Prospect: Okay, awesome. So yeah, there’s no obligation to this whatsoever. I mean, it’s totally up to you whether you’re going to proceed with it or not.
Phone Staffer Caller: Okay. Well, what are the areas you’d like us to look at?
Prospect: Well, what do you do? I mean, just the whole house, right?
Phone Staffer Caller: Yeah, mainly the exteriors. We do driveways, roofs, decks and patios, or just the sidings.
Prospect: Yeah, probably just the siding.
Phone Staffer Caller: Okay, all right. So when was the last time you had the sidings power washed?
Prospect: That’s been a couple of years.
Phone Staffer Caller: Oh, like two to three, longer?
Prospect: Yeah, probably two to three years.
Phone Staffer Caller: Okay, thanks for confirming that. So yeah, I’ll just confirm your contact information. Is this the best phone number to reach you, Jodi?
Prospect: It is.
Phone Staffer Caller: Okay, awesome. And also, real quick, do you have soft washing? Because like some of my paint is chipping, so I’m not trying to get it all like too power washed. Do you know what I mean?
Prospect: Oh, yeah, definitely. We do do soft washing as well, depending on, you know, the surfaces. I can also specify that in my notes.
Phone Staffer Caller: You said the paint is chipping a bit.
Prospect: Yeah, and you can do the windows too. Do you do windows?
Phone Staffer Caller: Oh, that I’m not 100% sure. I can also include in the documentation to see if, you know, our, to see if Steve could also assist with that.
Prospect: Okay.
Phone Staffer Caller: Okay. Okay, and I see your last name here is (redacted). Is that right, Jodi?
Prospect: It is.
Phone Staffer Caller: Awesome. And just to make sure we’re going to the right address, it’s (redacted).
Prospect: Yeah, you said (redacted), right?
Phone Staffer Caller: Yeah, that’s right.
Prospect: Okay.
Phone Staffer Caller: And yeah, about the email, I’d love to send you an email confirmation as well as the information about our company.
Prospect: Sure. Sure, it’s Jodi (redacted), (redacted).
Prospect: Oh, that’s two N’s, right? Jodi (redacted) with two N’s?
Prospect: Yeah, two N’s.
Phone Staffer Caller: All right. And just one more thing, Jodi. Would you be the one to assist our project manager during the appointment? You’ll be the one to walk them through?
Prospect: Yep, it’ll be me.
Phone Staffer Caller: Okay, awesome. Thanks for confirming that. And yeah, our project manager will be contacting you prior to the appointment to confirm everything and also to confirm your availability. And again, that’s going to be on Tuesday the 24th between 9 and 10 a.m.
Prospect: All right, sounds good. Thank you.
Phone Staffer Caller: Awesome. Do you have any questions for me, Jodi?
Prospect: Nope, I’m good. Thank you.
Phone Staffer Caller: Awesome. Thank you so much, Ruth. Have a good one.
Prospect: All right. Thank you. Bye.