Type:
Lead Grade: A
Name: Rose (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and cold calling for leads to help service companies grow their customer base. In this transcript, we reached a residential homeowner in (location of transcript) to explore a free estimate for a power washing job. The conversation shifted to a virtual estimate with our project manager, covering a full exterior wash of the front and back of the house and gutters. The caller indicated a preferred appointment window on a Wednesday, with the estimator calling within a specified time frame. This example shows how cold calling for leads can turn conversations into booked appointments for power washing services.
This is a power washing lead, but would also work well for roofing companies in (location of transcript). If you’re looking to improve your home service lead generation or scale outbound marketing to get more leads for your company, cold calling for leads and other outbound strategies can deliver results. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Good morning. Hello. Hi. Is that Rose? May I help you?
Phone Staffer Caller: Oh, hi Rose. This is Kate. I’m with (redacted).
Phone Staffer Caller: We spoke last week.
Phone Staffer Caller: Oh, yes. I’m just checking Rose if you guys are open now for the Sunday schedule.
Prospect: I’m sorry. I’m at work at the moment and my husband is out of town and I could not find or think of the number that you called from.
Phone Staffer Caller: That’s why I was not able to call back on Sunday.
Phone Staffer Caller: No worries, ma’am. But if that’s the case, ma’am, since you’ve mentioned that you’re only available for some days, right? For the on-site visit? Pretty much, yes.
Prospect: I see. I got it. Yeah, because if that’s the case, ma’am, we can do like a virtual, meaning our project manager will just give you a call to give you the free estimate. Would that work?
Phone Staffer Caller: That would be fine.
Phone Staffer Caller: Okay, perfect. So is it okay to call you on Wednesday, on the 25th?
Prospect: I’m sorry? I’m sorry, I didn’t hear you.
Prospect: Is it okay if our project manager calls you this week?
Phone Staffer Caller: Yes, that’s fine.
Prospect: What will be the best day and time for you?
Prospect: I’m not sure because I’m a nurse. I work a lot. My husband works a lot.
Prospect: The best thing I can tell you is to just try calling. I never can give anybody a time. A lot of times I take out my time to answer calls or maybe I’m not as busy, got a few minutes or something.
Prospect: But normally I answer and I answer because I remember the (redacted), but I couldn’t remember the other numbers. So if I miss a call, if he would just kindly leave a voicemail, that would be great.
Phone Staffer Caller: I see, I got it.
Prospect: But is it okay to best time in the morning or by afternoon? Because we have here up until like 7.30 p.m. to 9.00 p.m. After 7.30 would be great for me.
Prospect: After 7.30.
Prospect: So can we continue like on the 25th? Wednesday?
Phone Staffer Caller: Okay, that’s it. I know Wednesday will be good. I have an appointment. My daughter has a doctor’s appointment tomorrow. I mean Wednesday, this coming Wednesday. So that will be fine. So I can call you.
Prospect: Yeah, what time will be available at home?
Prospect: Well, her appointment is at 10. So I say it usually takes us about an hour and a half before we leave out of there. Maybe two hours. So maybe around 1.00.
Prospect: Around 1.00 p.m.?
Prospect: Uh-huh.
Prospect: Oh, I see.
Prospect: We have here between 1.30 p.m. to 3.00 p.m. That’s fine. 1.30.
Prospect: So March 25th.
Prospect: And which area of your house would you like to have an estimate though? So our estimator will be aware.
Prospect: Well, again, I’m going to talk to my husband because we only talked about appointment. We never got a chance to just see because he was going to, you know, if we had gotten a chance for someone to come, he was going to say what all he wanted. But usually… I don’t know. I’m sorry. My phone is a hit sometimes.
Prospect: Oh, no worries, ma’am. It’s okay.
Prospect: Yeah. I know we talked about pressure washing.
Prospect: Yeah, a free estimate for power washing, yes.
Prospect: Yeah, and I know we wanted the house to be pressure washed.
Prospect: Full house exterior? Yes, front and back.
Prospect: Front and back.
Prospect: Do you guys do gutters? Yes, we do.
Prospect: We also do roof.
Phone Staffer Caller: Okay. Well, you know what? Like I say, the best thing to do when you call back, I would have let my husband know and I prefer you talk to him because he knows more about what he would, you know, what needs to be done than I do.
Prospect: I see.
Prospect: But now if we’re going, if our project manager calls you on 25th, is there a possibility that your husband can provide you the areas?
Prospect: I would call him and I would let him know so that he would get a call on me so he would be prepared just from his phone if he’s out.
Prospect: Oh, got it.
Prospect: So this will be, I will put front and back for your house exterior including gutters for now.
Prospect: Great.
Phone Staffer Caller: Okay. Just to confirm, Rose, your address is (redacted).
Prospect: No, it’s (redacted).
Prospect: Yes. (redacted)
Phone Staffer Caller: Also, ma’am, we will be sending you an email confirmation including our information, company’s information. What will be the best email address where we can send it to?
Prospect: (redacted)
Phone Staffer Caller: And Rose, just to confirm, just to make sure, your last name is (redacted)?
Prospect: Yes.
Phone Staffer Caller: And since this is a virtual appointment, ma’am, will this be the best phone number where our project manager can reach you? This number that you called me from. This number: (redacted).
Prospect: And just to ask, ma’am, do you still remember when was the last time that you cleaned your front and back part of the house and the gutters? You know what, ma’am? There’s never been a front and back done. My husband did some cleaning on it and I don’t know. He’ll be able to tell better than I can. Never been cleaned since you’ve stayed? One time that I know of. So it’s been a while. So yeah, actually, this is a perfect timing, Rose, because at least you will have an idea how much it will be just in case you’ve decided to do a pressure washing for your house exterior, front and back. So again, ma’am Rose, this will be Wednesday. That will be Wednesday. Our project manager will call you between 1.30 p.m. to 3 p.m. And yeah, you will be the one who will assist, right? Like, assist our estimators through phone call? Yes.
Prospect: Okay, got it here. Thank you so much, Rose. Have a great one to you. Take care. Bye-bye. Bye-bye.