Type:
Lead Grade: A
Name: Michael (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Using (Cold Calling for leads) in Reno, NV, this transcript offers a clear example of (home service lead generation) in action. A Phone Staffer caller reached a homeowner in Reno to offer a free, no-obligation exterior pressure washing estimate for the full exterior of the house. The homeowner, who is the decision maker, expressed interest in cleaning the exterior and mentioned upcoming repaint plans, and provided contact details for the estimator to follow up. The estimator was scheduled to call ahead and visit the property, with the appointment set for Thursday between 1pm and 3pm, and private information is redacted to protect privacy. This is a power washing lead, but would also work well for roofing companies in Reno, NV.
Ai Transcript:
Phone Staffer Caller: Hello Kathleen? No, she’s not here right now. Can I take a message?
Phone Staffer Caller: Oh sorry. Yeah, but sir are you in (redacted) by any chance?
Phone Staffer Caller: Pardon? Uhm, do you still living around (redacted)? Yes.
Prospect: In Reno? Yeah.
Phone Staffer Caller: This is Princess by the way and I work with (redacted). So we’re actually calling sir because we will be in your (redacted) this week.
Phone Staffer Caller: We are giving out free estimates for pressure washing.
Phone Staffer Caller: I mean the outside parts of the house. It’s actually no cost and no obligation.
Phone Staffer Caller: I mean our team or our project manager can check any areas that you want to have an estimate with and then he can leave you with a quote that you can use anytime.
Phone Staffer Caller: So just wondering sir if you have any specific parts of the house that you would like to have an estimate with?
Prospect: Well, I’m actually going to have it repainted soon so maybe the whole house.
Phone Staffer Caller: Oh I see that’s wonderful.
Phone Staffer Caller: Yeah, so the full exterior should be or you wanted to have a free estimate with a full exterior of the house.
Phone Staffer Caller: And when was the last time you power washed the full exterior? Can you still remember? I just moved in not too long ago so I don’t know.
Prospect: Oh I see. Okay then.
Phone Staffer Caller: And also sir, I suppose you were the husband of Kathleen, right? No, we’re ex.
Prospect: Oh sorry, but you are still one of the decision makers.
Prospect: Yes, I own the home.
Phone Staffer Caller: Oh got it, got it. Okay then.
Phone Staffer Caller: So and also sir, the address is (redacted), right?
Prospect: Yes.
Phone Staffer Caller: Okay and also sir, our estimator will give you a quick phone call before going to the property just letting you know that they will be on their way.
Phone Staffer Caller: The phone number here is (redacted).
Phone Staffer Caller: About when would you want to do this?
Prospect: Yeah, they will be available actually this week so how about on Thursday around 1pm to 3pm? Will that work?
Prospect: On what day? Thursday, 26th.
Phone Staffer Caller: Okay, yeah, that would work. 26th, 1pm to 3pm.
Phone Staffer Caller: And also sir, if you have an email address as well, can I have it so that we can also send you more details about the company and as well as the appointment details?
Prospect: Okay.
Prospect: You ready? Yep.
Phone Staffer Caller: Okay, so it’s (redacted). Got it. Okay, so it’s (redacted).
Prospect: Correct. Awesome. And sorry about that, I’d like to know as well your name so that our estimator can address you properly.
Prospect: Michael.
Prospect: Is it Michael Redacted? Yes.
Phone Staffer Caller: Okay, got it. Okay then.
Phone Staffer Caller: You will personally assist the estimator while they are around, right?
Prospect: Pardon? You will personally assist our estimator?
Prospect: Yes.
Phone Staffer Caller: Got it. Okay then.
Phone Staffer Caller: You might want to know that we have a dog so it’s best to let us know a little ahead of time.
Prospect: Yeah, yeah, that’s right. That’s also the reason why our estimator really gives a call before going to the property, just also so you can prepare yourself.
Phone Staffer Caller: Okay.
Phone Staffer Caller: Alright, so I just want to have a quick recap before I let you go. Your appointment will be set on Thursday, 26th, in between 1pm and 3pm, and you would like to have an estimate with your full exterior, which you haven’t ever watched not so long ago. Right.
Prospect: Okay then. So that’s it for me today, sir. Thank you so much, and you have a good one.
Prospect: You too. Thank you. Bye-bye.
Phone Staffer Caller: Bye.
Prospect: Alright.