Type:
Lead Grade: A
Name: Sonu (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and outbound cold calling to help service companies get more leads. In this transcript, we spoke with a homeowner in Lake Stevens, Washington to schedule a free exterior power washing estimate for the home, covering siding and the roof. The caller explained the no-obligation walkthrough and secured an upcoming estimator visit. This is a power washing lead, but would also work well for roofing companies in Lake Stevens, Washington.
If you’re looking to boost your home service lead generation, or expand outbound marketing for a home service company, this example demonstrates how a targeted cold call can generate qualified leads and scheduled estimates. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello.
Lead: This is Sonu.
Phone Staffer Caller: Hi, is this Sonu? Sonu (redacted)?
Lead: This is Sonu.
Lead: Hi Sonu, it’s nice to meet you.
Phone Staffer Caller: This is Rochelle with (redcated).
Phone Staffer Caller: I’m just reaching out because we’ll be working around Lake Stevens next week.
Phone Staffer Caller: So I’m just checking if we can drop by to provide you a fee estimate for exterior powerwashing.
Lead: And what company are you with?
Phone Staffer Caller: I’m sorry. Oh, I’m sorry. I’m calling from (redcated).
Lead: Okay, and where you’re located?
Phone Staffer Caller: We have our office is based in Seattle, Sonu, and we are currently working around Lake Stevens.
Phone Staffer Caller: That’s why I called.
Phone Staffer Caller: If you would allow us to drop by while we are working at the area, the code is totally free with no obligations and no commitments at all, Sonu.
Lead: Oh, okay.
Lead: And you will provide me with an estimate, did you say?
Phone Staffer Caller: Yes, an estimate.
Lead: So are you available on Monday?
Phone Staffer Caller: We are available from 12am until 6pm.
Phone Staffer Caller: Just let me know what time works the best for you or what day.
Lead: And what is included? Like, what will they be doing?
Lead: They will just conduct a quick walkthrough in the house to check those areas that needs powerwashing.
Phone Staffer Caller: But if you have a specific part of the house they would like to get a code for, that’s wonderful, Sonu.
Phone Staffer Caller: It’s just for an estimate, at least if you’re ready to powerwash your house or if you already have plans, you already have the price and the details handy.
Phone Staffer Caller: So what we will just do is to provide you an estimate for now.
Lead: Okay.
Lead: And is that the exterior of the house, correct?
Phone Staffer Caller: Yes, just for the exterior parts of the house.
Lead: Okay.
Lead: And is that for the roof? Is the roof included in it?
Phone Staffer Caller: Yes, of course.
Phone Staffer Caller: Would you like to have the roof included?
Phone Staffer Caller: It actually depends on you, Sonu, which part of the house.
Lead: Oh, okay.
Lead: Yeah, we can also do the roof.
Phone Staffer Caller: Are there any other areas aside from the roof?
Lead: Yeah, I mean, just the siding and the roof is what I’m mainly concerned about.
Phone Staffer Caller: Okay.
Lead: And I am available in the mornings, mainly.
Phone Staffer Caller: Okay, morning.
Phone Staffer Caller: Hold on.
Phone Staffer Caller: Let me check.
Phone Staffer Caller: Since Monday we can only or we’re only available from 12, we can actually do Tuesday on the 10th of March.
Phone Staffer Caller: Can we do it between 9 and 10 a.m.?
Phone Staffer Caller: How does this sound?
Lead: So I have a doctor’s appointment that day.
Lead: Are you guys here any other day in the morning?
Phone Staffer Caller: Yes, we can also do Wednesday, Sonu.
Lead: Okay.
Lead: Wednesday from, can you do earlier than 9 or does it have to be 9?
Phone Staffer Caller: Yeah, we can only start from 9 a.m.
Lead: Oh, okay.
Lead: Yeah.
Lead: And yeah, that works for me.
Phone Staffer Caller: Okay, that sounds wonderful.
Phone Staffer Caller: And you’re still at (redacted)?
Lead: Is that right?
Lead: Yes.
Phone Staffer Caller: Okay.
Phone Staffer Caller: And the best contact number to reach you at is (redacted)?
Lead: Yes.
Phone Staffer Caller: Okay.
Phone Staffer Caller: Last name is (redacted), correct?
Lead: Yes.
Lead: Yep.
Phone Staffer Caller: And you’ll be the one who’s going to assist the estimator or will there be any other person aside from you?
Lead: Will there be, I’m sorry, say it again?
Phone Staffer Caller: I mean, are you the one who’s going to speak to the estimator personally or there will be a different person?
Lead: So I will be here, my husband will be here, and his friend will be here.
Phone Staffer Caller: Okay.
Lead: I got it.
Phone Staffer Caller: And one last question, Sonu. What is the best email address where we can send you the details regarding the quote and the confirmation of the appointment?
Lead: Can I give that to you when the estimator is here?
Phone Staffer Caller: Yeah, of course.
Phone Staffer Caller: No problem with that, Sonu.
Phone Staffer Caller: What I can do for now is just to send you the confirmation of the scheduled walk-through via text, and if the estimator arrives, you can provide it to him directly.
Lead: All right?
Lead: Okay.
Phone Staffer Caller: Okay.
Lead: And what is the company name again?
Phone Staffer Caller: Oh, it’s Rolling Suds Power Washing.
Lead: Can you spell it for me, please?
Phone Staffer Caller: Yeah, it’s R for Romeo, O for Oscar, L for Lima, L for Lima, I for India, N for November, G for Gulf, S for Sam, U for Umbrella, D for Delta, S for Sierra.
Lead: Rolling Suds?
Phone Staffer Caller: Yes, Rolling Suds Power Washing.
Lead: Power Washing.
Phone Staffer Caller: Yeah.
Lead: Okay.
Lead: I just need to put that in my calendar.
Phone Staffer Caller: No problem, Sonu.
Lead: I really appreciate your time and for picking up this call, Sonu.
Phone Staffer Caller: And just remember, this is just an estimate. No commitments, no obligations at all.
Phone Staffer Caller: Our estimator will just come out in the area to see what you have, and we’ll give you an estimate to get your roof and sidings cleaned up.
Lead: Okay?
Lead: Okay. Sounds good.
Lead: Thank you so much.
Phone Staffer Caller: All right. Perfect.
Phone Staffer Caller: Thank you so much, Sonu.
Phone Staffer Caller: You have a good one, and see you on Wednesday.
Lead: See you on Wednesday.
Lead: Bye.
Phone Staffer Caller: Thank you.
Lead: Bye-bye.
Lead: Bye.