Type:
Lead Grade: A
Name: Steven (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and outbound marketing for service companies through cold calling. In (location of transcript), we contacted a homeowner to generate a power washing lead for our client and to offer a free exterior cleaning estimate. The lead expressed interest in cleaning the siding and the overall exterior, and a Tuesday appointment window (3:00–4:30 p.m.) was discussed. The caller noted that if the homeowner wasn’t home, pricing or contact information would be left and a follow-up would be made by phone or email, with the homeowner serving as the on-site guide for the estimator. To protect privacy, all sensitive details are redacted. This is a power washing lead, but would also work well for roofing companies in (location of transcript). If you’re looking to improve your home service lead generation or outbound marketing, this example shows how cold calling for leads can generate qualified requests for service.
Ai Transcript:
Phone Staffer Caller: Hello?
Lead: Hi, I’m speaking with Steven. This is him.
Phone Staffer Caller: Hi Siri, thank you very much for answering the call.
Phone Staffer Caller: By the way, this is Ivan and I’m calling from (redacted).
Phone Staffer Caller: How are you today?
Lead: I’m okay, how are you?
Phone Staffer Caller: I’m good Siri, thank you very much for asking.
Phone Staffer Caller: By the way, we’re trying to call you because we will be on your area for the next week and we’re providing and we’re offering a free estimate for Powerwashing.
Lead: And I was wondering if our estimator can drop by if you’re available for a free estimate?
Lead: What kind of Powerwashing is this? If you don’t mind me asking, I’m sorry.
Phone Staffer Caller: Powerwashing, sir, we can definitely explain.
Phone Staffer Caller: It’s like the driveway, sidewalk, whole exterior of the house.
Phone Staffer Caller: You guys can stop by.
Lead: I can’t guarantee that I’m going to be home.
Lead: I work seven days a week.
Phone Staffer Caller: So, go ahead.
Lead: Oh, I was going to say you can stop by.
Lead: It’s perfectly okay. Like I said, I just can’t guarantee that I’m going to be home.
Lead: If I’m not home, if you guys leave any kind of, I don’t know if you guys leave any kind of paperwork or contact information or pricing or anything like that.
Phone Staffer Caller: Yeah, definitely.
Lead: That’s really amazing.
Phone Staffer Caller: By the way, Steven, if you don’t mind me asking, sir, when was the last time you had your home Powerwashed?
Lead: I want to say last year.
Lead: My house is vinyl.
Lead: And so, every year we have to have it washed to get rid of any of the – what is it?
Lead: It’s like a – not mold.
Lead: It’s like – Algae? Yeah, the algae that grows.
Lead: It’s an all-white house.
Lead: So, every year we pretty much get it done.
Phone Staffer Caller: Oh, I see.
Lead: And by the way, Steven, which areas are you most interested in having cleaned?
Lead: Is it the driveway, the sidewalk, the sidings of the house?
Lead: I would say the sidings of the house.
Lead: The driveway and the sidewalk really don’t need anything.
Lead: To be completely honest with you, there’s a part of my driveway that I have to repair.
Lead: So, before I would even consider a Powerwash, I would probably want to get that done.
Lead: But the house itself, that’s definitely something that I would want to look into.
Phone Staffer Caller: Okay.
Phone Staffer Caller: So, I’ll just take note here as sidings of the house.
Phone Staffer Caller: Let’s say the whole exterior of the house.
Lead: Yeah, exactly.
Phone Staffer Caller: Let me check on that one.
Lead: And you’re telling me that you are at work around – that would be all days of the week, right?
Lead: Yeah, I would say I usually get to work around 8 to 9.
Lead: And depending on the load that I have, I’m usually here until between 3 and 5 p.m.
Phone Staffer Caller: 3 and 5 p.m.
Lead: Let me check on that one, okay?
Phone Staffer Caller: Are you okay on Tuesday, 3 to 4.30 p.m.?
Lead: Sure.
Phone Staffer Caller: I mean, I could try to make it home if you guys are going to stop by.
Lead: Okay.
Phone Staffer Caller: But not to worry. If you’re not at home, is it okay that I’ll just take note here that we’ll just contact you at your phone number (redacted)?
Lead: Yeah. Is that okay with you?
Phone Staffer Caller: Yeah.
Phone Staffer Caller: Okay.
Lead: Just bear with me on the line. I’m going to take note of that.
Lead: Yeah, that’ll be on Tuesday. That’s on the plan, okay?
Lead: Okay. Sounds good.
Phone Staffer Caller: All right.
Phone Staffer Caller: And by the way, Steven, are you the one – would it be you to assist our estimator when they come by? Like maybe show them around for at least 10 minutes maximum?
Lead: Yes, yes, yes.
Lead: It would be me.
Phone Staffer Caller: Okay.
Lead: That’s really amazing.
Phone Staffer Caller: And by the way, Steven, the last name is Groove, right?
Lead: Yes, sir.
Lead: Like a bunch of people.
Lead: Yeah.
Phone Staffer Caller: And by the way, just to verify the address, it’s still in 1016 Retriever Lane?
Lead: Yes, sir.
Lead: Is that correct?
Lead: And the state and ZIP is (redacted)?
Phone Staffer Caller: All right. Awesome.
Phone Staffer Caller: So thank you very much for that one as well, Steven.
Lead: And lastly, what’s the best email address that we can send the confirmation for this appointment?
Phone Staffer Caller: Sure.
Lead: Steve, (redacted).
Lead: (redacted).
Phone Staffer Caller: Hotmail, right?
Lead: Yes, sir.
Phone Staffer Caller: Okay.
Lead: Let me go ahead and take note of that one. Give me a minute. Let me check here.
Phone Staffer Caller: So again, that would be on Tuesday on the 10th.
Phone Staffer Caller: That’s around – that’s between 3 to 4.30.
Phone Staffer Caller: Okay?
Lead: And that would be the whole exterior of the house.
Lead: Same goes for the sidings as well.
Phone Staffer Caller: And Steve, I really appreciate it as well, sir, for your time answering the call.
Phone Staffer Caller: Again, just take note that you will receive a confirmation shortly to your email.
Lead: And I’ll just fully document the account here as well that if you’re not around on that specific time frame, they will just contact you at your phone number, (redacted).
Lead: Okay?
Phone Staffer Caller: Sounds good.
Lead: Thank you.
Lead: Thank you very much for that one, Steven.
Lead: Okay.
Lead: Enjoy the rest of your day, sir.
Lead: Okay?
Lead: And we’ll look forward to helping restore and refresh your home’s exterior.
Lead: Okay?
Lead: Have a great day.
Lead: Thank you.
Phone Staffer Caller: Bye-bye.
Lead: Have a good – thank you very much.