Type:
Lead Grade: A
Name: Christopher (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling for leads and outbound marketing for home service companies. In Raleigh, North Carolina, we contacted a homeowner to generate a lead for power washing services. The homeowner expressed interest in exterior power washing for the front and visible areas of the house and driveway and requested a no-obligation pre-estimate; an estimator visit was discussed and tentatively scheduled.
This is a power washing lead, but would also work well for roofing companies in Raleigh, NC. If you’re looking to boost your home service lead generation or scale your outbound efforts, this example shows how cold calling for leads can help you get more business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello, this is Christopher.
Prospect: Who is this?
Phone Staffer Caller: Hello, coming here with (redacted). What? With (redacted). What’s that?
Prospect: We’ll be doing some Powerwashing work at Raleigh. I’d like to check if you’re going to be interested in the estimates. So that’s for the exterior of your house, your driveway.
Phone Staffer Caller: Oh, oh, oh, Powerwasher. Oh man, I’m not even trying to be funny. I actually got a brand new Powerwasher for Christmas.
Prospect: Oh, I see. I just got one. But just take note that this has no contract and obligation, okay? And it’s up for you if you’re going to be interested or not in the future. Okay? I mean, if you want to come and look at it, I’ll be free of charge. But yeah, I’m pretty much in charge of the Powerwashing this year. They brought me a new one. Yeah, it’s just a pre-estimate. You can decide whether you’d be interested or not in the future, like what I mentioned.
Prospect: Oh, well, if you’re going to be in the area, I’ll take your estimate.
Phone Staffer Caller: Okay, great. So we have a schedule on – hold on. The earliest schedule that we have will be on – we have on Friday. That’s on the 20th. Are you available on Friday? Hold on. Let me get my calendar.
Prospect: All right. Try again. That 20th sounds real familiar. Hold up. This is March. Mm-hmm. That’s correct.
Phone Staffer Caller: Okay. Friday is two days away. What time are you talking? Because I have a doctor’s appointment at 8.40 a.m., which means I probably won’t be back into the house until like after 11 because I take cabs.
Prospect: It ain’t never one time. We have a schedule at 1.30 to 3.00 and 3.00 to 4.30 p.m.
Phone Staffer Caller: Oh, okay. I can do the 1.00 to 3.00. I’ll be back by then.
Prospect: Okay, great. So is this Friday the 20th, 1.00 to 3.00? That is correct.
Phone Staffer Caller: Okay, yeah. My doctor’s appointment is at 8.40 a.m., so I’ll be back by 1.00.
Prospect: Okay. So just to confirm, that’s on Friday, March 20th, 1.30 to 3 p.m., right?
Phone Staffer Caller: Yes, ma’am.
Prospect: All right. So may I ask, Christopher, when was the last time you had your house power washed so that I can take note of that?
Phone Staffer Caller: Ooh, that’s a good one. It’s probably been about a year or so ago, and the funny part was the lady that was coming through. I was about to ask you if you ever gave me, because it was a lady that came through, and they did the front. Oh, okay.
Prospect: And that’s the last time I did it. They did the front of your house, your backyard? Just the front of the house where you can see it from the street. They did that for free, and they said I wanted the rest of the house done to call them. But I told them the same thing, you know what I’m saying? I normally do it, but they said it was free, so I said, yeah.
Prospect: So it’s been about a year, a year and a half. No worries.
Prospect: So let me also ask you, what specific area needs power washing? What specific area in your house needs power washing? Is it the side?
Phone Staffer Caller: The main part would be the face of the house, the left side of the house, and the front of the house, because that’s what you see when you come down the street.
Prospect: Oh, okay. So that would be the main porch?
Prospect: Yeah. Left side and front of the house facing the main street. Yes, when you’re coming down from, what’s that, Lujo?
Phone Staffer Caller: Okay. So Christopher’s (redacted), that’s your first and last name, is that correct?
Prospect: Yes.
Phone Staffer Caller: Okay, and your number is ending in (redacted), right?
Prospect: Yes.
Phone Staffer Caller: Okay, and your address is at (redacted)
Prospect: Yes.
Phone Staffer Caller: Okay, great. So, yeah, just one more thing. Do you have an email address where we can send the confirmation to?
Prospect: No, I just don’t take text. I don’t have an email.
Phone Staffer Caller: Okay. All right. So, Christopher, just to confirm, the estimator will contact you 15 to 30 minutes before the schedule, and that’s on Friday, March 20th, 1.30 to 3 p.m., okay?
Prospect: Okay.
Phone Staffer Caller: You have to leave a note for your driver. This is going to sound unusual, but you’re lucky that I answered the phone because I don’t answer to Christopher. I really don’t because Christopher, I thought you was a bill collector. I almost hung up on you. So have your driver call and ask for Heavy, H-E-A-V-Y. That’s not a joke. That’s my name. Because if they say hello, Christopher, like you did, I almost hung up. I don’t know if you understood. If you picked up on it, when you said that, my attitude, I said, who is this? I automatically told you I was a bill collector. So you tell your driver if they don’t want to get hung up on, ask for Heavy.
Prospect: Oh, okay, okay.
Phone Staffer Caller: All right. Just put a note on that that the estimator should ask for Heavy. But Heavy is just your nickname, right? Your full name is Christopher (redacted). That’s a year on legal documents, but we ain’t signed nothing yet.
Prospect: Okay, no worries, Christopher. Thank you so much for your time. Heavy.
Phone Staffer Caller: I will see your driver Friday.
Prospect: All right. Thank you so much for that. You have a great day, okay?
Prospect: All right. You have a wonderful rest of your day. Okay, thank you. Bye-bye.