Type: Power Washing
Lead Grade: A
Name: Charles (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Alexandria
Intro:
At Phone Staffer, we help home service companies generate leads through effective cold calling tactics. In this transcript, one of our agents connected with a homeowner in Alexandria, Virginia, to discuss power washing services. After verifying contact information, an appointment was scheduled for a power washing estimate, ensuring a potential lead for our client. If your home service company is looking to get more leads through outbound efforts, cold calling is a proven strategy. Below is the redacted transcript from the call to protect personal information.
Ai Transcript:
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Phone Staffer: Hello?
Lead: Hi Michael.
Phone Staffer: This is Mark. I’m the one who was speaking with you earlier.
Lead: Yeah?
Phone Staffer: Oh yeah, sorry, the phone call got disconnected. Um, yeah, as what I mentioned earlier, I can actually send someone there, one our estimator, they can go ahead and check the area, and provide you more information that you needed.
Lead: Wow.
Phone Staffer: Um, let me check here. Um, while checking the calendar schedule, my end, um, can you please verify your phone number? The best contact will be (redacted), right?
Lead: Yes.
Phone Staffer: Um, and can you please verify your address as well?
Lead: (redacted).
Phone Staffer: Thank you. And your email address, that’s Carson um, Custena, ULT7 at yahoo.com. Is that still active?
Lead: Gmail.com. It should be gmail.com, all right.
Phone Staffer: Let me just verify or check more info here. I’ll be checking the schedule as well. So I’m going to send you someone there personally.
Lead: Okay. When?
Phone Staffer: Um, I actually have an open schedule this Wednesday.
Lead: I’m not available.
Phone Staffer: Tomorrow’s Tuesday.
Lead: Oh, yeah. It’s Tuesday. Sorry.
Phone Staffer: When do you think? We’re going to be the best time for you then?
Lead: Oh, is it Tuesday or Wednesday?
Phone Staffer: Tuesday, we can do Tuesday.
Lead: What time Tuesday?
Phone Staffer: I have here an opening, um, in the morning I have 10 to 11, 11 to 12. After that I have your 3 to 4 to 4 to 5.
Lead: 10 to 11, but it’s got to be within that hour.
Phone Staffer: Mhm. Um, yeah, let me go ahead and make sure of that. Let’s look here. Please. Bear with me here.
Phone Staffer: How’s your day so far?
Lead: All right.
Phone Staffer: How’s your day going?
Lead: Good. How about you?
Phone Staffer: It’s pretty easy though. Actually you have a lot of schedules. But of course, you need to work things out. I’m going to have it scheduled… 11 to 12.
Lead: No. You said 10 to 11.
Phone Staffer: Oh, 10 to 11. Sorry.
Phone Staffer: Well, just in case though, we will miss our schedule, 10 to 11. Do you have any other time that you think you’re going to be available?
Lead: Maybe Friday of this week.
Phone Staffer: Friday. Do you have any timeframe on that?
Lead: Anytime in the morning.
Phone Staffer: Morning. So I was going to have an open schedule here. 9 to 12. But it will only going to take from… Of course, they will contact us before they go. They’ll go there, OK?
Lead: What is it, is it tomorrow or Friday?
Phone Staffer: Um, I will contact them. I’ll have that confirmed. And we’re going to send you a text or a notification once it’s done. OK?
Lead: OK.
Phone Staffer: Then we’ll going to or we’ll got, uh… I mean, the earliest date that we have, we’re going to be on Tuesday, ten to eleven. We’ll make sure we’re going to be done that hour or they will be there on site.
Lead: OK.
Phone Staffer: OK. When will I get a confirmation?
Phone Staffer: Around fifteen to twenty minutes through your email or text.
Lead: OK.
Phone Staffer: All right. Yeah, Charles, I just want to make sure