Type: Roofing
Lead Grade: A
Name: Michael (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Odessa
Intro:
At Phone Staffer, we focus on helping home service companies increase their leads through effective cold calling techniques. In this transcript, we connect with a homeowner in the wake of a recent hail storm to schedule a free inspection for potential roof damage. The homeowner mentioned noticing some leaks and expressed interest in getting an evaluation and working with his insurance company. This interaction highlights how cold calling for leads can secure valuable service appointments and assist homeowners in addressing urgent needs. If you’re in the home service industry and looking to boost your home service lead generation, outbound cold calling remains a powerful tool. Below is the redacted transcript to ensure privacy.
Ai Transcript:
**Phone Staffer Caller:** Hello?
**Lead:** Hi.
**Phone Staffer Caller:** Is this Michael?
**Lead:** This is.
**Phone Staffer Caller:** Hi Michael, my name is Dana. I am with the (redacted). We are actually calling the area after your recent hail storm to check if you were affected.
**Lead:** I think I was, I just have never had a chance to get a hold of my homeowner’s insurance about it.
**Phone Staffer Caller:** Oh, I see. Okay, so for that one, Michael, have you seen any damages, like cracks, water damage, or leakage?
**Lead:** I did start seeing a little bit like where my garage goes over the, well basically where my garage is, I sort of noticed a little bit of drips coming out from inside the garage. When I walked up the little stairs and I could see at least one spot that it is leaking through when we got the heavy rain.
**Phone Staffer Caller:** Okay, because for this one, Michael, we actually offer free inspection to verify any damage. And we can also provide a free code to ensure you’ll get the best possible deal. Would that be okay with you?
**Lead:** Yeah, that shouldn’t be a problem.
**Phone Staffer Caller:** Just to confirm, there’s no contract yet with any contractors or roofers, correct?
**Lead:** No, no, not at all.
**Phone Staffer Caller:** Alright, have you already filed any insurance?
**Lead:** No, that’s still, I haven’t had the chance to call and get a hold of them, right, at the moment, no. I do know it is covered and I have talked to them, I’ve talked to my mortgage company because it’s through my mortgage company. They said the roof would be covered, but I haven’t called the actual insurance company themselves.
**Phone Staffer Caller:** Alright, totally understand. So, what we’re going to do here is I can have a project manager and give you a time to come by and, of course, note any damages and also work with you to get applicable insurance coverage. So, you’re Michael (redacted), correct?
**Lead:** Yep.
**Phone Staffer Caller:** Alright. And what would be the best email address that we can send the information to?
**Lead:** It’s my last name, (redacted)104 at iCloud.com.
**Phone Staffer Caller:** Great. Alright, thank you so much. And this is at (redacted), correct?
**Lead:** Yes, (redacted).
**Phone Staffer Caller:** Alright. And this is your best call back number, just (redacted), correct?
**Lead:** Yes.
**Phone Staffer Caller:** Alright. What would be the best time to give you a call back?
**Lead:** If they’re gonna call me during the week, I’m normally at work between five and six.
**Phone Staffer Caller:** Five to 6 PM?
**Lead:** Yes.
**Phone Staffer Caller:** Okay, that’s perfect.
**Lead:** Sometimes get off earlier. Sometimes I get off at four, but best time would be between five and six. I’m normally out of work already.
**Phone Staffer Caller:** Okay, that’s actually perfect. So yeah, I already got the information needed, so I’ll go ahead and hand it over to our manager. So just keep your lines open, and we will request to give you a call back five to six PM, okay? So that you’ll be free.
**Lead:** Sounds good, thank you.
**Phone Staffer Caller:** Thank you, as well, for picking up the call. You have a wonderful day.
**Lead:** You too.
**Phone Staffer Caller:** Bye-bye.
**Lead:** Bye-bye.