Type:
Lead Grade: B
Name: Michael (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we specialize in (Cold Calling for leads) and (Home service lead generation) for home service companies, turning conversations into booked appointments. In this transcript, we reached out to a homeowner in your area to present a free estimate for exterior power washing and window washing, with the estimator calling between 1 and 3 p.m. to discuss pricing. The homeowner showed interest in exterior window cleaning and power washing, while other services discussed (roof, walls, etc.) were not pursued in this call. The interaction illustrates how outbound lead generation can produce valuable home service leads.
This is a power washing lead, but would also work well for roofing companies in your area. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello. Hello Michael. Yes. Hi good day, this is Rika. We’re from (redacted). We want to let you know that we will be there in your area next week till the end of April.
Phone Staffer Caller: Okay. We will be… You window washing right?
Prospect: Yes. Yes, we do window washing as well.
Phone Staffer Caller: So and estimate will be done via phone call for the homeowner’s convenience. Okay, anytime you want anytime you will be available.
Phone Staffer Caller: Okay, we can set the appointment. Okay for your free estimate.
Phone Staffer Caller: But if you will see this coming Thursday next Thursday, I mean that will be the 9th of April. Can the estimator call you between 1 and 3 p.m. then?
Prospect: Yeah, that sounds okay.
Phone Staffer Caller: I’m going to do my roof and exterior after that. I will do a window wash but that would not happen until maybe end of April early May.
Prospect: Okay. All right. No worry on that.
Phone Staffer Caller: If you’re planning to do it next month, okay, the purpose of this call is for you to at least have the estimate for you to have an idea how much will it cost for pressure washing those area.
Prospect: Okay, you doing interior exterior or only exterior exterior only Michael.
Phone Staffer Caller: Okay. Right. So let me ask you the question.
Prospect: I got some interior window that’s pretty high who can do that?
Phone Staffer Caller: No way when it’s got when it comes to exterior window. We do have I mean ladders and trucks. Okay that can clean your windows.
Phone Staffer Caller: Okay for interior finish.
Prospect: Oh interior. I’m sorry to for your concern, but we don’t do interior windows. We only do exterior windows but we don’t rule.
Phone Staffer Caller: Is there other place I can do both interior and exterior? I’m I don’t know. Okay, I’m not aware of that. I don’t want to give you false information. But if you want exterior windows just for you to know how much will it cost for you know, a professional finish in that area. We can give you an estimate for that.
Phone Staffer Caller: Free to repair window. Do you also repair like a window screen screen screen the screen whatever you call that?
Prospect: Yes, we do. Yes, create the screen part of the window.
Phone Staffer Caller: No, we only do power wash. I mean, yes a window cleaning of the exterior.
Phone Staffer Caller: Okay, give me a quote. I know how much it costs.
Prospect: All right. Thank you very much.
Phone Staffer Caller: Anyway, just to confirm first. I know you’re in a hurry. You’re Michael (redacted), right?
Prospect: Yes.
Phone Staffer Caller: and this is the best phone number where the estimator can reach out to you (redacted). Sounds good.
Phone Staffer Caller: Okay, and the property you want to have an estimate for your window is your (redacted).
Prospect: Of course, this is the (redacted) with zip code of (redacted), right?
Phone Staffer Caller: Yes.
Prospect: And can you tell me when was the last time you had your window clean? Is it a year ago, two years ago?
Prospect: A while back, probably like five, six years ago.
Phone Staffer Caller: Okay, and did you hire someone to do it for you?
Prospect: Yes.
Phone Staffer Caller: And one last thing I needed to know Michael is your email address for us to send the confirmation of your appointment then on the night. (redacted)
Prospect: (redacted)
Phone Staffer Caller: Is there any area you’re concerned you’re mentioning roof since it’s a free estimate? Do you want to include your roof for the estimate then? Roof and gutters.
Prospect: What about roof? No, no, no. I’m getting a new roof. I’m getting a new roof done. So after the roof is done basically the window will be pretty dusty.
Phone Staffer Caller: So do you want to include the walls as well since you’re mentioning windows since it’s an estimate? They’re going to paint the wall. No. I’m going to paint the exterior wall too.
Prospect: Okay.
Phone Staffer Caller: So since you’re mentioning about painting, Okay, don’t you think since this is an estimate? Okay. Or like what I’ve told you. Do you want the estimate to give you I mean, I mean an estimate for this since power washing first will ensure the surface is clean and help the paint.
Prospect: No, no, no, no, no, no. I have people going to do the roof and then also paint the exterior. I don’t need any of this.
Phone Staffer Caller: Okay. So only window.
Prospect: Yes.
Phone Staffer Caller: Okay. Got you there. All right. So just wait for the estimator to arrive again. Okay on the set date that will be the night.
Prospect: Okay.
Phone Staffer Caller: Do I need to be home? Yes, you should be home sir or someone in your house should be home to assist the estimator. How long would that take? 10 to 15 minutes only.
Prospect: Okay. All right. Thank you very much. All right. Later then. You can assist them, right? Say it again. You can assist them the estimator.
Prospect: Yes. Yes. Yes. I got to go. Okay. Okay. Thank you.