Type:
Lead Grade: B
Name: Rae (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling for leads and outbound marketing for home service companies. In this transcript, we contacted a homeowner in (city, state not provided) to generate a power washing lead while in the area and offered a free, no‑obligation exterior power washing estimate. The homeowner expressed possible interest and agreed to a 10–15 minute walk‑through to assess the exterior and provide an estimate, focusing on areas like the back of the house and gutters. The conversation established a Thursday appointment window of 3:00–4:30 p.m. and backup dates if needed, with the estimator calling ahead before arrival. The lead noted pine pollen season might affect timing, aiming for a date within the next month. This is a power washing lead, but would also work well for roofing companies in (location). For privacy, the transcript below is redacted.
Ai Transcript:
Phone Staffer Caller: Hello? Hello, good morning. Is this Rae? Yes. I’m Irene. I’m calling back from (redcated). This is Irene. I’m just reaching out because we will be around your neighborhood starting this week for a powerwashing work. So we just want to know, Rae, if we can also provide to offer you a free estimate for exterior powerwashing while we are in the area. No obligation at all. Will that be something you are open to?
Lead: Possibly. I’m not going to be around much this week.
Phone Staffer Caller: Oh, okay. What about next week? Yeah, we’ve got family coming in so I’m not sure what’s going on for the next week or so. And I know I have work obligations next week so I know we need to have something done with the house but I don’t know if it’s powerwashing or if it’s, we may need painting instead of powerwashing.
Lead: Oh, okay. That would be fine, Rae. Actually, we’d love to assess your home to check what needs to be done. Okay, maybe we can be of help. We can work with your availability as well. If you’re not available this week, is there someone at home that can walk us through like 10 to 15 minutes so that we can assess the area and give you the estimate? Possibly, but again, I don’t know what my husband’s schedule is except I know on Wednesday he’s got a medical procedure. Oh, okay. I don’t know all the time when he’s going to be around. He usually is in the afternoons. He’s usually around in the afternoons. So you’re more than welcome to stop by and if he’s home, you can talk with him and see if it’s something that he’s interested in. Oh, okay. I do understand. Is your husband usually the one who handles the home maintenance decision or we can set this up to you today for just the free code though? Yeah, I mean, I’ve done it, but I prefer him to kind of decide what he wants to do. And so on an afternoon, probably not Wednesday afternoon because he’ll still be a bit groggy, but other afternoons this week he might be available. So if you’re already in the neighborhood, then you can definitely give it a try. Okay, great. Can we set you up then on Friday between 3 to 4.30 p.m.? I don’t know. I’m just thinking we’re having a get together at 6 on Friday night for my mother’s birthday. Oh, okay. What about on Thursday? Yeah, I won’t be there, but he might be there for sure. Oh, sure. So here’s the thing instead. We can set this up for you on Thursday between 3 to 4.30 p.m. If your husband is not available, can we do a quick call with you over the phone instead to give you the estimate remotely? Will that work? No, I’ll be in Youngsville for a work thing, so I won’t be able to take a phone call at that time. Oh, okay. That would be fine. So here’s what we’re going to do instead. We’ll set you up for Thursday between 3 to 4.30 p.m., and then if ever your husband is not around for the walk-through, we can do a backup date next week. Can we do that? Yeah, that’s fine. I know I have something on the evening at 5, but yeah, that should be fine. Okay. We can do it actually between 1.30 to 3.00 p.m. on Monday if that works for you as a backup time. Yeah, that’s fine. Okay, thank you. So this is the date. Okay. Thank you. And what areas of your house outside that you mostly do for power washing that we can give you the estimate, by the way? Well, if we’re going to do power washing, it would probably need to be around 5 to 6 p.m. Okay. And what areas of your house outside that you mostly do for power washing that we can give you the estimate, by the way? Well, if we’re going to do power washing, it would probably need to be around 5 to 6 p.m. Okay. And what areas of your house outside that you mostly do for power washing that we can give you the estimate, by the way? Well, if we’re going to do power washing, it would probably need to be around 5 to 6 p.m. Okay. And what areas of your house outside that you mostly do for power washing that we can give you the estimate, by the way? Especially in the back where it gets kind of mildewy because it doesn’t get sun. Oh, yes. So, yeah, we’d love to set up that way so that we can check and assess the area at the back. Okay. Especially your gutters, and then give you the estimate. Anyway, this is the free code while we are in the area, so no obligation at all. We just want to know, Rae, when was the last time the exterior of your house was power washed, if you still remember?
Lead: Well, I know we had the windows power washed a year and a half ago. Okay. But it’s been a number of years since the whole house was power washed. Oh, okay. It seems this house needs a thorough cleaning already. So, yeah. Well, set this up then, Rae. I just want to confirm some details before we set this up, by the way. Your name spells R-A-E for Rae, correct? Yes. And your last name is (redacted). That’s (redacted), right? Yes.
Lead: Okay.
Phone Staffer Caller: Is this your best call talk number ending in (redacted)? Yeah, that’s my cell phone.
Lead: Okay. Can we call this number before we come on Friday, or we should use your husband’s phone number? Oh this is fine. This is fine. Can we call your phone number on Friday before we come? Yeah, I thought you were coming on Thursday. I’m so sorry. Thursday, by the way, yes. We will actually call. Our estimator is Jeff, and he will call before we come on Thursday. Can we use this number? Okay. Yeah, that’s fine.
Lead: Okay, gotcha.
Phone Staffer Caller: And the address is in (redacted), right?
Lead: Yes.
Phone Staffer Caller: Perfect. Rae, I’d love to send you our company details for you to check out and your confirmation via email. What’s the best email where we can send it to, please?
Lead: It’s (redacted).
Phone Staffer Caller: Thank you so much. And what’s your full name? Rae (redacted). Correct.
Lead: Okay, I got the details. And your husband, since your husband will be the one to assist us on Thursday when we come for a 10 to 15-minute walk-through, may I know his name, please, that we should look for? He goes by Mac.
Lead: Mac is M-A-C. M-A-C. M-A-C only.
Phone Staffer Caller: Okay. Thank you so much, Rae, for the details. And if ever you agree with everything with our estimator, how soon are you planning to have the house power wash, possibly? Yeah, it’ll probably be within the next, well, the issue right now is pine pollen is getting ready to start. So power washing right now is just going to get yucky with pine pollen. So it’ll probably be after pine pollen. Okay. Probably within the next, I would say, month, probably in April. Within three months? Yeah. Oh, yeah. Okay. Definitely we can still do that.
Lead: Okay. Thank you so much, Rae, for the details.
Phone Staffer Caller: So just a quick recap. I have your appointment booked here for Thursday. This is March 12th. Okay. This is between 3 to 4.30 p.m. And just keep your line open. Our estimator, Jeff, will call you for the estimates before we come. So this is a no-obligation estimate. Sounds good?
Lead: Okay. Sounds good.
Phone Staffer Caller: Okay. Thank you so much, and have a great day ahead.
Lead: Thank you. You, too.
Phone Staffer Caller: You’re welcome. Goodbye.
Lead: Goodbye.