Type:
Lead Grade: B
Name: Stephanie (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling for leads and outbound outreach. In this transcript, we connected with a prospective contact in (redacted location) to discuss a power washing project for the exterior, including concrete surfaces, and to arrange a brief on-site estimate for the project manager. The prospect showed interest in a quote and provided details to help the estimator prepare. This is a power washing lead, but would also work well for roofing companies in (redacted location).
Although the focus here is power washing, the outreach approach aligns with broader outbound marketing for home service companies and can help you get more leads for your home service company. If you’re looking to improve your home service lead generation or expand outbound efforts to get more leads, this transcript demonstrates how cold calling for leads can generate interest, capture essential information, and move a lead toward an estimate.
Ai Transcript:
Phone Staffer Caller: Stephanie, how may I help you?
Prospect: Hey Stephanie, did I get the right person?
Phone Staffer Caller: Yeah. Hi Stephanie. Yeah, this is just Christine.
Prospect: Just wondering if maybe I could speak to the manager?
Phone Staffer Caller: Sure. If you don’t mind please.
Prospect: Maybe you speak to me.
Phone Staffer Caller: Hey, it’s really nothing important I promise.
Prospect: I really didn’t want to take your time.
Phone Staffer Caller: But yeah, this is just again Christine from (redacted).
Prospect: We’re not actually trying to sell anything or what. We just wanted to give out free poles because the project manager is just going to be in (redacted).
Phone Staffer Caller: This is in (redacted), right? Yes, (redacted). I got you.
Prospect: Yeah, because the project manager is just going to be in the area. So we just wanted to give out free poles for Powerwashing. It’s like the exterior of the property. Or maybe just like the walls or any parts of the property.
Phone Staffer Caller: But yeah, that’s it.
Prospect: We’re just giving out free poles if ever you guys are up for it.
Phone Staffer Caller: But that’s going to be still by next week if you guys have time.
Prospect: If you don’t mind though.
Phone Staffer Caller: Okay, so you want to do a quote for Powerwashing?
Prospect: Yeah, that’s it.
Phone Staffer Caller: Is that what you said?
Prospect: Yeah. If ever you guys are up for it.
Phone Staffer Caller: But you don’t have to pay us anything.
Prospect: We just wanted to check if you guys might need it or at least just take a look around.
Phone Staffer Caller: I mean, which is fine. I know we were just Powerwashed earlier in the year.
Prospect: I mean, it does get dusty here.
Phone Staffer Caller: So you’re more than welcome to come by and do whatever.
Prospect: But I just know we probably will not be doing it like maybe not this summer, maybe later.
Phone Staffer Caller: But if you guys come and give us a quote and stuff, we’ll have it on hand so I can give it to my boss.
Prospect: Definitely.
Phone Staffer Caller: But I just wanted to confirm that you are also authorized to submit it to your boss, right? Or to be in charge with the exterior maintenance, right?
Prospect: Okay, so I don’t make the decisions, but I can collect proposals to give to my boss.
Phone Staffer Caller: Okay, that’s all good.
Prospect: But yeah, anyways, if ever, would you guys be – you’re the one who’s going to be able to assist with the project manager, right?
Phone Staffer Caller: Just for 10 to 15 minutes. Would that be okay?
Prospect: Yeah, when is he coming? When do you prefer?
Phone Staffer Caller: Starting on Wednesday, maybe like around 10.30 or like 12 or maybe afternoon, 1.30? That’s fine.
Prospect: That’s fine. I’m usually gone by 2, so he can come 10.30.
Phone Staffer Caller: Anytime before 12. I mean, anytime before 1, I should say.
Prospect: Okay, so 10.30 would be a good time.
Phone Staffer Caller: Okay, yeah, that’s fine. Thank you.
Prospect: And yeah, so the address is (redacted), right? That’s correct?
Phone Staffer Caller: Yes. Is that correct? Sorry to make you those decisions. It’s correct. I’m just joking.
Prospect: Anyways, so yeah, the number would be this number, right, ending in (redacted), correct?
Phone Staffer Caller: Yes, yes.
Prospect: And would it be okay if I could at least have your first and last name, please, again?
Phone Staffer Caller: Yeah, my name is Stephanie. Last name is (redacted).
Prospect: Okay, got you.
Phone Staffer Caller: Okay, Stephanie, oh, you have a wonderful name, though.
Prospect: Oh, thank you.
Phone Staffer Caller: How come, well, you know, it’s better when you get to hear that at least once a day. Stephanie.
Prospect: Thank you so much.
Phone Staffer Caller: You’re welcome.
Prospect: Anyways, so Stephanie, just wondering, because you just mentioned that you already just did your, you guys already did the power washing, so we just wanted to make sure, like, which parts you normally power wash.
Phone Staffer Caller: So, yeah, we just do, okay, so this is, okay, we have different things to get power washed.
Prospect: So if you’re talking about power washing the building, that maybe gets done maybe once a year, maybe, just depending on, because we have, like, this really nice, you know, paint that washes off, so when it rains it usually cleans most of the dirt away.
Phone Staffer Caller: But now we do, every two weeks we have our concrete power wash for around the pumps.
Prospect: We do have that power wash every two weeks, so we have a company that comes and does it for us.
Phone Staffer Caller: Yeah, okay.
Prospect: And so basically that’s how.
Phone Staffer Caller: Now, was that more about what you were referring to?
Prospect: Yeah, actually I just wanted to know just so I could, you know, write it down so the estimator also knows what he’s trying to look at.
Phone Staffer Caller: So, yeah. Okay. So basically it’s just the concrete. Okie dokie.
Prospect: Okay. All right, thank you so much.
Phone Staffer Caller: And one last question, if you don’t mind, please.
Prospect: So basically I just wanted to know if you have, you just mentioned they already have, like, a vendor that they have in contract also, right?
Phone Staffer Caller: Mm-hmm.
Prospect: Okay. So, yeah, if you guys are maybe open for a bit, right? I mean, we will always take bids.
Phone Staffer Caller: Okay. I mean, even if we’re not currently working, we will always take them because you never, like, whenever the new season rolls around, my boss does look at, when he looks at the budget, you know, he looks at the options, so.
Prospect: Yeah.
Phone Staffer Caller: Yeah, that’s actually a thing.
Prospect: Okay.
Phone Staffer Caller: So, and, yeah, basically we’re just going to, which part do you think that needs to be power washed, if you don’t mind me asking?
Prospect: Right now, as you could think, like, what part do you think needs to be power washed? Although you already power washed.
Phone Staffer Caller: The building doesn’t really need power washing.
Prospect: The only thing that needs power washing would be the concrete around the top.
Phone Staffer Caller: Okay, the concrete.
Prospect: Okey-dokey. I got you.
Phone Staffer Caller: Okay. I think that’s it.
Prospect: If ever you like our prize, when do you think you might need power washing? Maybe, like, after summer?
Phone Staffer Caller: So would that be the one you’re thinking? Well, my boss looks at them all the time, so there’s no telling what he may decide.
Prospect: It depends on him. It could be next month.
Phone Staffer Caller: Okay. It’s unpredictable.
Prospect: But yes, they’re there.
Phone Staffer Caller: Okay. Okey-dokey. I got you.
Prospect: Well, no problem. We’re just going to go ahead and see you on Wednesday around, hold on, let me just double check again, 10.30 to 12. That’s a good time, right?
Phone Staffer Caller: Yes, ma’am.
Prospect: Okay. Thank you.
Phone Staffer Caller: You have a wonderful time.
Prospect: Thank you.
Phone Staffer Caller: You take care.
Prospect: You too.
Phone Staffer Caller: All right, bye-bye.
Prospect: By the way, do you have an email? Or no?
Phone Staffer Caller: Yeah, I do.
Prospect: Okay.
Phone Staffer Caller: Would it be okay if I could at least ask that email that I could send a confirmation to?
Prospect: It’s (redacted).
Phone Staffer Caller: (redacted).
Prospect: (redacted).
Phone Staffer Caller: Okay. (redacted). Okay.
Prospect: Okay, I got you. Don’t worry. (redacted).
Phone Staffer Caller: Okay. Okay, thank you so much. I appreciate it.
Prospect: You’re welcome.
Phone Staffer Caller: You have a wonderful day, and don’t stress out, okay?
Prospect: Thank you so much. You have a wonderful time.
Phone Staffer Caller: All right. Thank you. Thank you.