Type:
Lead Grade: B
Name: Robert (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
(Cold Calling for leads) in Laurel, MD: At Phone Staffer, we specialize in home service lead generation through outbound cold calling. This transcript shows a representative reaching out to a homeowner in Laurel to offer a free exterior power washing estimate. The conversation led to interest in cleaning the siding (and potentially the driveway) and resulted in an appointment being scheduled for a follow-up estimate. While this is a power washing lead, the same cold calling and outbound lead generation approach works well for other home service sectors, including roofing companies in Laurel, MD. If you’re looking to boost leads for your home service company, this example demonstrates how cold calling for leads can produce booked estimates and new business opportunities.
Ai Transcript:
Phone Staffer Caller: Hello? Hello? Hello? Oh, hi, sorry. Hi, is this Robert? This is Sam. Hi, Robert. Hi, my name is Sam. I’m with (redacted). How are you doing? Good. How are you? Good. Okay, just passed here. I’m also doing great. Thanks for asking. First of all, I’m sorry. I hope I didn’t catch you at a bad time. This call is just going to be quick. So, hey, I’m with (redacted). We are a power washing company. And I just want to tell you that we’ll be in Laurel and we’re giving away free estimates for exterior power washing. I just want to ask for at least 20 seconds of your time to see if this would help. And if not, you’ll never hear from me again. Is that okay with you? I’m actually going out of town, so I won’t be around. I’m going out of town tonight. Oh, okay. Well, this is no rush. This is just a free estimate anyway. So we’re not going to be dropping by any time. Well, of course, when you’re not there, if that makes sense. Do you have any idea when you’ll be back or? Oh, yeah. So, sorry. We’re not going to be dropping by. This is just going to be a phone call. Today’s the first, so I’ll be back by the 10th. Did you say the 5th? The 10th. Oh, the 10th. I’m sorry. So that’s Saturday. I mean, Friday next week. Okay. Well, the good thing here, Robert, is that you don’t actually have to be at home. So for us to be able to provide you with a free estimate, but I’ll take a note of that one. The 10th, Friday, do you have a specific time when you would like to receive a phone call from our estimator? I can actually give you some time, morning or afternoon appointment or phone call. Which one would you prefer? You can do noon. Okay. Let me check. Okay. So we have two options available for you. We have from 12 to 2 and then 2 to 4. So which one would you prefer? Say that again? We have 12 to 2 and then 2 to 4 p.m. 12 to 2. We’ll do the 12 to 2. Okay. All right. I just want to verify that we have the correct address. It’s (redacted). Okay. Got it. Last name is Redacted. And the best phone number where we can reach you at is (redacted). Same number? Yes. Okay. Great. I just have a few questions and I’m going to let you go. Okay? All right. So my first question for you is, which part of the house do you normally power wash? Or would you like to get estimated on? I don’t know. I probably don’t even really need it, but maybe the back. I don’t know. The side? The sidings? Okay. All right. We can also provide you a pre-estimate, for example, for your roof, if it’s already dirty, because the roof, as we all know, is one of the hardest areas to reach. We can also provide you an estimate for your driveway. So what do you think? No, I’m good. I just had my roof replaced. And the driveway is a shared driveway, so I don’t even give a shit about that. Okay. So it’s mostly the size of your house. That’s your main concern right now. I mean, maybe the siding would be the only it. Okay. Copy that. And would you mind if I ask, have you done any fire washing on the sides of your house before? Or is it going to be your first time, if ever? No, I’ve never done it. Okay. Awesome. Awesome. Alrighty. Okay. So, okay. And my last question for you, Robert, is, have you ever hired a professional cleaner before, or do you do the cleaning by yourself? As far as, say that again? Have you hired a professional cleaner before, or do you do the cleaning by yourself? I do the cleaning myself. Okay. All right. Wonderful. All right. So, by the way, one last thing, Robert, we would like to send you a copy of the appointment via email, if you have one. We’d also like to send you some information about our company, about the stuff that we do, cleaning-wise, of course. Okay. You can send it to me, whatever, however you want to do it. We have your email address, so we can send you more information about our company and the copy of the appointment as well. Okay. Are you ready? Yeah, I am. Are you ready for my email? You said you’re ready? Yes. Sorry, Robert. I am. It’s ROBALLEN126 at gmail.com. Okay. So, that’s ROBALLEN126 at gmail.com? Yep. Okay. Awesome. Thank you so much, Robert. Again, my name is Tim, and the name of the estimator that will be calling you on the 10th of April, that’s next Friday between 12 p.m. and 2 p.m., is Scott. Okay? Okay. Sounds good. All right. Thank you so much again, Scott. And, by the way, enjoy your vacation, all right? All right. Thank you. Have a good one. Appreciate it. You too. Bye-bye.
Prospect: Hi, this is Robert. Thanks for calling. I’m good. I appreciate it. I am actually going out of town tonight, so I won’t be around. Friday the 10th between 12 and 2 works fine for me. Noon works. I don’t mind the 12 to 2 window. I’d prefer the 12 to 2 slot. I don’t think I’ll need exterior work everywhere, but maybe the back or the side. I’ve never had power washing done before. I do the cleaning myself. You can email me the details if you’d like. My email is (redacted). I’m ready for the appointment details to be sent. (redacted)