Type: Power Washing
Lead Grade: B
Name: Gary (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Collierville
Intro:
Cold Calling for leads in (Collierville, Tennessee). At Phone Staffer, we specialize in home service lead generation and outbound cold calling to help service companies get more leads. In this transcript from Collierville, Tennessee, we connected with a local homeowner to offer a free exterior power washing estimate and to schedule a brief 10–15 minute call to discuss the details.
This is a power washing lead, but would also work well for roofing companies in (Collierville, Tennessee). The conversation demonstrates how a focused outbound strategy can turn interest into an appointment, while privacy is preserved with redacted details.
Ai Transcript:
Phone Staffer Caller: Hi, is this Sherry? No ma’am.
Lead: Oh, I’m sorry. Is this Mr. Redacted? This is Gary Redacted.
Phone Staffer Caller: Yes ma’am. Thank you so much.
Phone Staffer Caller: Well, Gary my name is Angel and I’m with (redacted).
Phone Staffer Caller: Well, the reason why I’m calling you is because my team is going to be doing some scheduled powerwashing around your area in Collierville, Tennessee.
Phone Staffer Caller: And we’re hoping we could drop by to provide you free estimates for powerwashing the exterior of your house.
Phone Staffer Caller: It’ll only take like 10 to 15 minutes.
Phone Staffer Caller: A free estimate would be fine.
Phone Staffer Caller: Do we have to be here though?
Lead: Yes, if you’re not here. Or if you call later, you know what I mean?
Lead: If you could call later and give us the estimate, that’d be one thing, but we are hardly ever home.
Lead: Yeah, my estimator can give you a call instead if you want.
Lead: Are you going to be available for a phone call on Wednesday, the 11th of March, in between?
Lead: Should be, yes.
Lead: You’ll be able to reach me by phone?
Lead: Yes ma’am.
Lead: And what time is the best time?
Phone Staffer Caller: Oh, I’m sorry.
Lead: Late morning, early afternoon, really any time in the afternoon is probably ideal.
Lead: In the afternoon.
Lead: How about 3 p.m. to 4 p.m.?
Lead: I’m sorry, I keep interrupting you. Go ahead, ma’am.
Phone Staffer Caller: I’m so sorry about that.
Lead: Yeah, I would just like to confirm if 3 p.m. up until 4.30 p.m. would be okay with you for a phone call?
Lead: This is for a phone call, a follow-up after they’ve assessed or come up with the estimate?
Phone Staffer Caller: No, no.
Phone Staffer Caller: They will be providing the estimate over the phone.
Lead: Oh, I thought they come and look at the property and then decide what the cost is going to be, no?
Lead: Yeah, they will be doing that as well if you’re going to be available.
Lead: They will do that?
Phone Staffer Caller: Well, okay, so we have to be here when they do it.
Lead: Is that what you’re saying?
Phone Staffer Caller: Yes.
Lead: They won’t call later and give us the estimate?
Lead: Mm-hmm.
Lead: Because Sherry needs to be here and she’s only here in the evening, most evenings.
Lead: That’s kind of the deal.
Lead: So she will want to talk to them.
Lead: If anybody’s going to meet with her, put it that way.
Lead: How about that?
Phone Staffer Caller: Sure, no problem.
Lead: We do have a schedule in the evening. We have 7.30 p.m. I’ll tell you what, ideally, here’s what they can do if they will do it.
Lead: If they will come, look at the house on their own, don’t need us to be here at all, and just sort of figure out what it’s going to cost and then call us next Wednesday, that’d be fine.
Lead: Either one of us could talk to them on Wednesday. How about that?
Lead: I see. Will that work?
Lead: I think someone needs to assist my estimator for that matter.
Lead: So it’s not just like outside windows and brick walls outside. It involves some inside stuff? Is that what you’re saying?
Lead: No, not inside stuff, just the outside.
Lead: We don’t want to trespass, and we want something to be there, to be present.
Lead: Okay, all right.
Lead: I can appreciate where you’re coming from.
Phone Staffer Caller: I’ll tell you what, if they will just come by and leave their business card, we’ll get a hold of them later on.
Lead: How’s that sound?
Lead: Can they call you on Wednesday? They can talk to you, and if ever you have further queries, then they can answer it for you?
Lead: Yeah, that would be fine if they want to give me a call.
Lead: And if I’m here and I’m free to talk to them, I’d be happy to.
Lead: All right.
Lead: So you mentioned that 3 p.m. to 4.30 p.m. on Wednesday, the 11th of March. Is that okay?
Lead: That’s fine. I don’t mean to be so difficult, but we get so many come-ons from everybody wanting to sell us new roofs and yard work and all that kind of stuff.
Lead: I just don’t want everybody coming by, and you know what I mean? We’ve just had too much of that already.
Lead: But yeah, if they can do a quick phone call that day, I will be happy to talk with them.
Lead: Sure, sure.
Lead: It’ll only take 10 to 15 minutes.
Lead: Well, roughly 10 minutes.
Lead: Okay. Just to be sure.
Lead: And also, I would just like to verify a few details.
Lead: You mentioned a while ago that your name is Gary.
Lead: That’s G-A-R-Y, correct?
Lead: Yes, correct.
Lead: Yes, ma’am.
Lead: And your last name is Farron?
Lead: Mm-hmm.
Lead: Farron, actually, but that’s fine.
Lead: No problem.
Lead: I’m sorry if I mispronounced that.
Lead: No, no. Everybody mispronounced that. It’s fine.
Lead: And this is the best contact number to give you a call?
Lead: Yeah, this one’s good.
Lead: The one ending in (redacted).
Lead: Okay.
Lead: This is your mobile, right?
Lead: It is.
Lead: Correct, yes.
Lead: Thank you so much.
Lead: And the address of the house that you wanted to be estimated for power washing is in (redacted).
Lead: That is the correct address.
Lead: Yes, ma’am.
Lead: Thank you. And what’s the best email to send that confirmation to as well as the information of our company, if ever you wanted to send a question?
Lead: Yeah, thank you for asking. It would be, this is a long one, (redacted) at hotmail.com.
Lead: Just to verify, that is (redacted) at hotmail.com.
Lead: You got it.
Lead: Yeah, perfect.
Lead: And what are the parts of the house that you wanted to be estimated for power washing?
Lead: Well, I was thinking maybe just the front windows and the back windows would be, I mean, what normally involves power washing.
Lead: Are you talking about the roofs and the side of the house and stuff like that?
Lead: Yeah, for this matter, I’m not quite sure if the windows are included, but maybe the sidings.
Lead: The windows are, yeah, the windows, we have some upper windows that we just can’t get to.
Lead: And those, ironically, those are the very things we would probably most want to get washed.
Lead: There’s a big picture window up above the front door that could.
Lead: You know what? I’ll take note of that.
Lead: And once my estimator talks to you or call you, you can ask him directly and he will be able to provide you the answer.
Lead: That’s fine.
Lead: Other than the windows that you mentioned, the front and the back windows, are there any other parts of the house that you wanted to be estimated for power washing?
Lead: To tell you the truth, I really haven’t noticed that, oh gosh, this side of the house needs washing or anything like that.
Lead: I think it’s in pretty good shape overall.
Lead: How about the driveway?
Lead: The driveway probably needs to be replaced rather than washed.
Lead: It’s got all kinds of cracks in it at this point.
Lead: But I’ll tell you what, between now and Wednesday, I will sort of walk around the house and just sort of get a better feel for, you know, what we might need and then we can have an intelligent conversation that day.
Lead: So as for now, I will be putting here the whole house exterior.
Lead: Would that be fine? I mean, we can certainly consider it, yeah, but it probably will not happen.
Lead: We’re mostly interested in windows off the top of my head.
Lead: Sure, sure.
Lead: I’ll take note of that.
Lead: And also, when was the last time you power washed the property, if I may ask?
Lead: I couldn’t tell you how many years ago.
Lead: I’ll say at least five, six, seven, something like that.
Lead: Okay.
Lead: So that was five years ago.
Lead: And you hired someone to do it for you, correct?
Lead: Actually, I think a family member might have done it with their tools, you know?
Lead: Okay.
Lead: That’s noted as well.
Lead: And Gary, you’re going to be the one to answer the call once my estimator calls you, right?
Lead: This is my phone number.
Lead: You’re going to SS him in between 10 to 15 minutes per se or roughly?
Lead: Yeah, unless they, you know, start giving me a hard time.
Lead: But you’ve been very nice and I think it’ll go fine.
Lead: Thank you so much for your patience.
Lead: No problem.
Lead: Well, yeah, expect someone.
Lead: I think I got everything that I needed here.
Lead: And I expect someone to give you a call on Wednesday.
Lead: That’s going to be the March 11th.
Lead: Okay.
Lead: Between 3 p.m. up until 4.30 p.m.
Lead: Will this be a local number, like a (redacted) number so that I’ll recognize it’s a local call or what?
Phone Staffer Caller: Yeah. They are located locally, so you don’t have to worry about it.
Lead: Okay.
Lead: And yeah, like what I mentioned, we will be sending the information of our company via e-mail if ever that you wanted to look us up.
Lead: So you can rest assured that it’s safe for you to answer the call.
Lead: Oh, thank you.
Lead: Yeah, the e-mail would be great.
Lead: In fact, do you have a website?
Lead: Yes, that’s included in the e-mail as well.
Lead: Perfect.
Lead: That’s exactly what we need.
Lead: That’s cool.
Lead: Okay.
Lead: Okay. Thank you so much, Gary Redacted, for your time and for your patience.
Lead: And yeah, so do you have any other questions for me before I let you go?
Lead: No, I think we’re good.
Lead: I appreciate you calling, and I hope you have a good day.
Lead: You too.
Lead: Thank you.
Lead: It’s been a breath of fresh air when I talk to you.
Lead: Well, I appreciate that.
Lead: Thank you.
Lead: You do have a great day.
Lead: Thank you, and you have a lovely voice.
Lead: Let me just add that.
Lead: Oh, thank you.
Lead: Okay.
Lead: Take care.
Lead: Goodbye for now.
Lead: Bye-bye.
Lead: Talk to you soon.