Type: Garages
Lead Grade: B
Name: Selena (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Golden
Intro:
At Phone Staffer, we specialize in helping home service companies generate leads using effective cold calling techniques. In this transcript, we connected with a homeowner to discuss epoxy flooring and potential garage upgrades. The homeowner expressed interest in receiving a virtual estimate and requested a callback from the design team to discuss specific details. This call demonstrates how outbound lead generation can drive interest and appointments for home service companies.
If you’re looking to improve your home service lead generation or want to learn how to cold call effectively for leads, this case study is a great example of how to get more leads for your business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello, this is Michelle with (redacted) Garage. I’m looking for Selena (redacted).
Lead: You’re with what?
Phone Staffer Caller: Yes, Ma’am. I’m with Bailey’s (redacted) Garage Service. Our team will install epoxy flooring and garage cabinets along (redacted), so if you’ll be interested to receive a free estimate for it—for future garage upgrades.
Lead: For epoxy coating on the garage, is that right?
Phone Staffer Caller: Yes, Ma’am, at your most convenient time or day.
Lead: How much do you guys charge per square foot?
Phone Staffer Caller: I’m afraid I cannot give you the pricing, Ma’am, because I’m not going to be the designer. It varies depending on the size. Maybe we can schedule you for a free estimate?
Lead: Sure, why don’t you call me back this evening?
Phone Staffer Caller: Yes, Ma’am. It’s going to be our designer who can call you back. He can do an over-the-phone estimate, so can he call you tonight?
Lead: Sure.
Phone Staffer Caller: And which sample, Ma’am, would you like to have? Epoxy flooring, garage cabinets, or both?
Lead: Um, did you say garage door? Like the…
Phone Staffer Caller: The epoxy flooring, for sure.
Lead: And then potentially replacing one of the garage openers. Do you guys do that?
Phone Staffer Caller: If you want, Ma’am, you can ask that of the designer. He will be the one to confirm that.
Lead: Okay.
Phone Staffer Caller: I can schedule you for a call, alright, Ma’am? So this would be on the (redacted), correct?
Lead: Yes.
Phone Staffer Caller: He will be calling you back on the (redacted) phone number. I believe this is the best callback number?
Lead: Uh, yeah, okay.
Phone Staffer Caller: Okay. And lastly, Ma’am, do you have an email address where we can send the confirmation for this virtual estimate?
Lead: Um, yeah. Can you make it to, um, “quotes”?
Phone Staffer Caller: So, it’s “Q.” How do you spell “quotes”?
Lead: Q-U-O-T-E-S, at (redacted) dot org.
Phone Staffer Caller: So, it’s Q-U-O-T-E-S…
Lead: Mm-hmm.
Phone Staffer Caller: …At (redacted) dot org?
Lead: Yes, that’s correct.
Phone Staffer Caller: Oh, okay, so just to make sure I got it right. That’s Q-U-O-T-E-S at (redacted) dot org. Correct?
Lead: Yes, that’s correct.
Phone Staffer Caller: Yep. Okay, Ma’am. So please keep your lines open as our designer may call you tonight evening. Or, if ever, Ma’am, are you also available for a phone call tomorrow evening just to make sure?
Lead: Well, yeah, sure, that’s fine.
Phone Staffer Caller: Okay. Thank you so much, Miss Selena, and have a great day!
Lead: Alright, thanks.
Phone Staffer Caller: Bye!
Lead: Bye.