Type: Power Washing
Lead Grade: B
Name: Shondar (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Birmingham
Intro:
At Phone Staffer, we help home service companies get more leads through strategic outbound outreach. In this call, one of our agents connected with the property manager of a storage facility in Birmingham, Alabama, to schedule a site visit for a potential pressure washing service. The property manager expressed interest in receiving a tailored proposal to clean the exterior units and sidewalks. This is a great example of outbound marketing for home service companies and how cold calling for leads can create real opportunities. Below is the redacted call transcript to protect privacy.
Ai Transcript:
Phone Staffer Caller:
Thank you for calling (redacted), space for what matters most.
If you are a California resident or if you are calling about a California store, please press 9.
For Spanish, please press 1. If you are calling about renting a storage space or would like to check our rates and availability, please press 2.
To obtain your balance, view your due date or make a payment, please press 3.
If you are an existing customer and have a question, please press 4.
To repeat these options, press 0.
Thank you for calling (redacted). My name is Ivy, can I have your name please?
Thank you for calling.
Thank you for calling (redacted). My name is Ivy. Can I have your name please?
Caller:
Hello.
Phone Staffer Caller:
Hi, can you hear me?
Caller:
Oh, yeah, I can hear you now. Hi there. Good morning. Yeah, it’s Al. I was hoping to speak to the owner or property manager of the storage facility.
Phone Staffer Caller:
Sure, are you referring to our facility located at (redacted) Avenue Southwest, Birmingham, Alabama?
Caller:
Exactly, thank you.
Phone Staffer Caller:
And can I have your best call back number?
Caller:
Oh yeah, let me get it for you, one sec. All right. Let me know when you’re ready.
Phone Staffer Caller:
I’m ready, thank you.
Caller:
(redacted)
Phone Staffer Caller:
Thank you. And before I transfer your call, is there anything else I may possibly assist you with?
Caller:
Um, not so far. Thank you so much.
Phone Staffer Caller:
Sure, please hold and I’ll get back to you.
Caller:
Thank you.
Phone Staffer Caller:
Thank you. Hello, Al. Thank you for holding. I did have Shonda on the line and she’ll take over the call from here.
Again, thank you for calling (redacted), and both of you have a great day. Goodbye.
Caller:
Thank you. Have a great day.
Lead:
Hello?
Caller:
Hi.
Lead:
Hi, this is Shonda. Good morning.
Caller:
Hello? Hi, can you hear me?
Lead:
Hello. Yes, I can hear you.
Caller:
Hi Shonda.
Lead:
Hi.
Caller:
How are you doing? It’s Al here, by the way.
Lead:
I am fine. And you?
Caller:
Awesome. I am doing great. By the way, are you the property manager for (redacted)?
Lead:
Yes, I am.
Caller:
Okay, awesome. The reason for my call is for my project manager who is pressure washing some of the properties in the area, just checking if we can drop by around, say, Wednesday next week.
Lead:
That’s fine.
Caller:
Okay, sounds good. And hold on, do you think 11 a.m. to 2 p.m. works just fine for us to…
Lead:
That, that’ll be good.
Caller:
Okay, awesome. And Shonda, your name is S-H-O-N-D-A, right?
Lead:
D-A-R.
Caller:
Oh, D.A.R. Shonda, okay. Can I also have your last name, ma’am?
Lead:
(redacted).
Caller:
(redacted). N-E-L-S-O-N?
Lead:
Correct.
Caller:
Okay, awesome. I just had a quick question, Ms. Shonda