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Cold Calling

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Type: Power Washing
Lead Grade: B
Name: Mike (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cypress

Intro:

At Phone Staffer, we help home service companies grow by using outbound marketing strategies, including cold calling for leads. In this call, our team reached out to a local business in Houston to offer commercial power washing services. We were able to connect with a manager, who showed interest in receiving a quote for pressure washing their main dining area. A follow-up meeting was successfully scheduled with their general manager to provide an on-site estimate and discuss services further.

This is a great example of how outbound lead generation can help home service businesses build relationships with local commercial clients, ultimately helping generate more high-value leads. Below is the redacted transcript of the call:

Ai Transcript:

Phone Staffer Caller:
Thank you for calling (redacted), this is Carl speaking, how are you today?

Lead:
Sorry hey, did you catch your first admission? I’m sorry for that, this is Ella. How are you doing today?

Phone Staffer Caller:
I’m good, how are you?

Lead:
That’s good, hey, I’m doing good as well, thank you so much for asking. I’m just seeking for help. Do we have any manager on duty today? Do you have a manager today?

Phone Staffer Caller:
Um, yeah, yeah.

Lead:
Are they in today?

Phone Staffer Caller:
Yes, there are a few managers. They are in a meeting for the service right now. Would you mind waiting just a minute until they are—

Lead:
Yeah, yeah, of course. I’d love to wait, yeah.

Phone Staffer Caller:
Alright, thank you. One second please.

(Pause – on-hold message plays)
(Local restaurant promotional hold message redacted due to branding content)

Phone Staffer Caller:
Thank you so much for holding. This is Anna, how can I help you?

Lead:
Anna, hi this is Ella, how are you doing today?

Phone Staffer Caller:
I know you’re so busy. I’m doing good, I appreciate that.

Lead:
I am Ella, and we are from the (redacted). We will be visiting the (redacted) tomorrow. We just want to take a best thing that we can provide you some code for that and propose where we’re calling today. Sorry about that.

Phone Staffer Caller:
No, no, it’s okay. Um, I think around two o’clock is generally a good time for us because we’re a little bit slower during that time. I think I am all good with the date. I just want to make sure—just Anna (redacted). I will take note of that.

Lead:
Anna, do we have any best email here that we can go ahead and send you up the input?

Phone Staffer Caller:
Yeah, you can send it to o n n a at eat at a (redacted).com.

Lead:
(redacted).com, perfect. Anna, what are the areas you normally power wash? We can give you guys a code tomorrow.

Phone Staffer Caller:
Our whole main dining-room floor is all like stone or something, I’m not sure the material, but we usually have one of our bussers just power wash it for us.

Lead:
Oh, that’s perfect. I mean, how frequently is it doing that, annually or whenever it’s needed?

Phone Staffer Caller:
Whenever it’s needed.

Lead:
I got you. Alright, real good. You’re the manager, Anna, right?

Phone Staffer Caller:
Correct.

Lead:
Perfect. I think I am all good up here. And you will definitely be the one to meet—pretend to be Miss Anna tomorrow?

Phone Staffer Caller:
No. Tomorrow, the tour will be my general manager, Mike (redacted).

Lead:
Okay. I would just put note on that. So basically, Mike (redacted) will be the one to meet us tomorrow until they try to get the code for that?

Phone Staffer Caller:
Correct.

Lead:
Perfect. All good. I think I am all good to go up here. We’ll see you guys tomorrow. And (redacted), right? Village Center 1 2 3 4?

Phone Staffer Caller:
Yes.

Lead:
Perfect. Anna, thank you so much. We’ll see you guys tomorrow. We appreciate you a lot. You have a good day, okay?

Phone Staffer Caller:
You too. Thank you so much.