Type: Power Washing
Lead Grade: B
Name: Theresa (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Dallas
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling strategies. In this transcript, we contacted a property manager in Dallas, Georgia, to schedule a power washing estimate for the exterior of a townhouse complex. The manager agreed to meet for an evaluation, demonstrating how outbound marketing for home service companies can generate valuable leads. If you’re looking to improve your home service lead generation efforts, cold calling can be a powerful tool to grow your business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: How are you doing?
Lead: I’m doing great. Thank you for asking.
Phone Staffer Caller: Well, I’m just wondering if you can help me. We’re getting into our monthly establishments, and we’re checking if you can also drop by at the same time to your office aside from our appointments. This is to maximize our time and, of course, to keep your options open. Okay?
Lead: Okay.
Phone Staffer Caller: Am I speaking with the Property Manager or the one in charge?
Lead: Yes.
Phone Staffer Caller: Okay, great. And how can I address you? May I have your name, please?
Lead: It’s Theresa.
Phone Staffer Caller: Theresa, and your last name?
Lead: My first name is good.
Phone Staffer Caller: Okay, no problem. And the name of your property, that would be (redacted), right?
Lead: Yes, I already got my quotas for those bids.
Phone Staffer Caller: Okay, but ma’am, you don’t have to worry. We’re not asking you to change anything. Since we will be in the area, we would like to introduce our services for future reference or maybe for backup purposes. Just in case your current vendor can’t do areas in your facility, at least we can come in for backup. And, of course, in order for you to have a better comparison when it comes to prices. There is no obligation, no pressure, since we will be in the area. Okay?
Lead: Okay.
Phone Staffer Caller: So, ma’am, is it OK if we drop by this coming Friday? Actually, the time we are available is 4 to 6 PM. We also have Saturday available and next week as well. Which is more convenient? Friday, Monday, or Tuesday next week?
Lead: I don’t have a leasing office out there. My leasing office is in Douglasville. You can go over there and get me a bid on it.
Phone Staffer Caller: OK. But the property that you would like to get an estimate for power washing is located at (redacted), correct?
Lead: Yes.
Phone Staffer Caller: Okay. I just want to ask, ma’am, are you available, maybe on Monday or Tuesday next week? Which is more convenient for you?
Lead: Do you need me to meet you out there?
Phone Staffer Caller: Well, if you’re not available, as long as someone can assist our manager for a quick tour of the property for about 10 to 15 minutes to assess your property and provide a quotation, that’s perfectly fine. Just let me know the full name of the person assisting our manager.
Lead: What time are you planning on going out there on Monday?
Phone Staffer Caller: Monday? Well, we still have availability from 10 AM to 12 PM, 12 PM to 2 PM, and 2 PM to 4 PM.
Lead: I can meet you out there at 10 o’clock on Monday.
Phone Staffer Caller: 10 AM on Monday. Okay. Just in case something comes up, is it okay if we also have a backup time between 12 PM to 2 PM?
Lead: No, 10 o’clock would be fine.
Phone Staffer Caller: Okay, I’ll take note of that. So, I’m going to set up an appointment with my manager on Monday, March 24, at 10 AM. I just want to confirm again, ma’am. The property is (redacted), located at (redacted). And the best number to reach you is (redacted). Is that all correct?
Lead: But if I’m coming out there… This is the office landline, so if I’m meeting out there, you will have—