Type: Power Washing
Lead Grade: B
Name: Myrna (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Mc Lean
Intro:
At Phone Staffer, we specialize in helping home service companies get more leads through effective cold calling techniques. This transcript captures an interaction with a homeowner in McLean, where the prospect expressed interest in scheduling a free estimate for power washing services. While they were primarily focused on cleaning their driveway, the appointment request highlights the value of outbound for leads generation in the home services industry. This is a great example of how cold calling for leads can help you grow your customer base and get more business.
To protect privacy, we have redacted any personal data. Below is the sanitized information from the call:
Ai Transcript:
“`
Phone Staffer: Oh hello, hi there is this Mirina (redacted)?
Lead: Hi.
Phone Staffer: Hi Hanna here with (redacted). We are calling the neighbor in your area, ma’am. I’m checking if I can book you with an estimator to give you a free estimate for the exterior of your house to be power washed. Will it be available Monday or Tuesday? It’s a free estimate since he will be in your area, if it’s fine.
Lead: Uh Monday, I’m not sure though.
Phone Staffer: Um Monday morning, yes? If not, any time next week if you’re not available on Monday.
Lead: I’m not sure yet because I’m, I’m waiting for a call today. I’ll let you know. I will call back later.
Phone Staffer: How about this one, ma’am, can he just—can Nick call you on Monday instead of going to the place? Can he call you 4 p.m. to 5 p.m., all right? And then he can go ahead and give you a free estimate by a phone call.
Lead: Yes, that’s fine.
Phone Staffer: My name is Hanna. That’s H-A-N-A. Ms. (redacted), your complete address is (redacted), Maclean (redacted), and Nick can call you on this number ending in (redacted).
Lead: How did you get my name and my address?
Phone Staffer: Well, I am a third-party contractor hired by Nick. He is an estimator and the owner of this power washing. He will be in your area next week, and he’s offering a free estimate for the exterior of your house to be power washed. I can take note of it that you were asking how we—
Lead: At the house, I just want the driveway.
Phone Staffer: Yes, that’s correct. Outside?
Lead: Okay.
Phone Staffer: Yes.
Lead: Just the driveway is fine. Just the driveway, not the house because I am having it painted next spring.
Phone Staffer: I’ll take note of it. I’ll inform Nick so he can discuss it with you as well.
Lead: Yes.
Phone Staffer: What’s your email address, by the way, where Nick can send you a confirmation?
Lead: Just give me a call, or I’ll just call you, yes.
Phone Staffer: All right, Nick can call you on Monday, October 28, 4 p.m. to 5 p.m. to give you a free estimate for the exterior of your house to be power washed. That driveway you’ve mentioned.
Lead: Yes.
Phone Staffer: Thank you so much, Ms. (redacted). You do have a great day.
Lead: Thank you.
Phone Staffer: Are you Filipino?
Lead: Yes, I am.
Phone Staffer: Oh, OK. Are you?
Lead: Yes.
Phone Staffer: Yeah.
Lead: Oh, OK.
Phone Staffer: Unfortunately, I’m not allowed to speak vernacular.
Lead: I know, yeah, I know.
Phone Staffer: Give me your name again, please. Asana?
Lead: Asana?
Phone Staffer: It’s Hanna. That’s H-A-N-A.
Lead: OK.
Phone Staffer: Cool, thank you, and expect a call from Nick on Monday, 4 p.m. to 5 p.m. OK?
Lead: OK.
Phone Staffer: All right, you do have a great day. Keep safe and happy weekend. Bye-bye.
Lead: OK, thank you. Bye.
“`