Type: Power Washing
Lead Grade: B
Name: Kenny (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: New Orleans
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies to help them generate more leads. In this transcript, we contacted a business in New Orleans to offer exterior power washing services. After speaking with the assistant manager, we successfully scheduled a meeting with their project manager to discuss their monthly power washing needs. This is a great example of how cold calling for leads can help home service companies secure new clients and grow their business. Below is the redacted call information to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Hello, thank you for calling (redacted), located at (redacted). We’re open seven days a week. Please check (redacted).com for our current operating hours. While we do not take orders over the phone, you may place an online order through the Toast takeout app. If you’d like to speak with someone in the shop, please press one.
Phone Staffer Caller: (redacted), how can I help you?
Lead: Hey there. Good morning. This is Maria. Is there someone I could speak to about your exterior maintenance?
Phone Staffer Caller: About the maintenance?
Lead: Yeah, exterior—well, I am calling about exterior power washing.
Phone Staffer Caller: Oh, okay, one quick second.
Lead: Yeah, sure, thank you.
Phone Staffer Caller: Hello?
Lead: Hey there. Good morning. This is Maria. How are you?
Phone Staffer Caller: I am doing good. How are you?
Lead: I am doing pretty well, can’t complain, thank you. I was just reaching out—I work with (redacted). My team will be in the area this week… next week too, actually.
We were hoping to see if we could drop by your building and introduce our power washing services. It should only take about 10-15 minutes if someone is available.
Phone Staffer Caller: Oh, yeah, that’s fine. Are you going to be—let me check the schedule for you. Will it be you, or someone else to assist our project managers for about 10-15 minutes?
Phone Staffer Caller: You will be looking for someone else. You will be looking for Kenny.
Lead: Kenny. Let me put that down. Is Kenny available on Wednesday the 26th, this coming Wednesday?
Phone Staffer Caller: Yes.
Lead: Can I get Kenny’s last name, please, if you don’t mind?
Phone Staffer Caller: Williamson.
Lead: Williamson, sorry?
Phone Staffer Caller: Mm-hmm.
Lead: Perfect, thank you. Do you know how often you all do power washing, in a year or so?
Phone Staffer Caller: We do it once a month.
Lead: Once a month. What areas do you typically power wash?
Phone Staffer Caller: The front of the building.
Lead: The front of the building, got it. Perfect. Let me verify the address—217 (redacted), (redacted), (redacted), right?
Phone Staffer Caller: Mm-hmm.
Lead: Thank you. And who am I speaking with today?
Phone Staffer Caller: You’re speaking with Dani.
Lead: Dani, are you the Assistant Manager or Manager?
Phone Staffer Caller: Assistant Manager.
Lead: And you’re authorized to schedule this appointment for Kenny on the 26th, correct?
Phone Staffer Caller: Mm-hmm.
Lead: Thank you. Just in case we can’t make it on the 26th, as a backup, is Kenny also available on Thursday at the same time, between 11 a.m. and 1 p.m.?
Phone Staffer Caller: Yes.
Lead: 11 a.m. to 1 p.m.? Perfect, perfect. I’ll go ahead and schedule you all for Wednesday and go from there.
Do you have an email I can send details to?
Phone Staffer Caller: Um, no, we don’t have an email.
Lead: Oh, you don’t? Okay, thanks.
Phone Staffer Caller: Uh-huh.
Lead: Oh, no, I’m sorry. I was calling out of order.
Phone Staffer Caller: Oh, okay.
Lead: Could I possibly