Type: Power Washing
Lead Grade: B
Name: Richard (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Reston
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them generate high-quality leads through cold calling. In this transcript, we connected with the property manager of Cedar Ridge Apartments to schedule a free estimate for power washing services. The manager expressed interest in cleaning the building’s siding, courtyard, and playground areas, and an appointment was successfully booked. This call highlights how cold calling for leads can be an effective way to get more leads for home service companies. Below is the redacted information from the conversation to ensure privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted), this is Chris. May I ask you to hold, please?
Lead: (On hold)
Phone Staffer Caller: (redacted) Apartments, this is Richard. How may I help you?
Phone Staffer Caller: Yes, hi Richard, good morning. This is Raya. How are you?
Lead: Alright, how are you?
Phone Staffer Caller: I’m feeling good, yeah, thanks for asking. Richard, I would like to speak to the best person about us dropping by next week to provide a free quote for a power wash service. Is the best person or property manager available?
Lead: Well, that would be me. I’m the property manager. I’m just trying to think if next week is the best time, because we have an inspection on Tuesday. So maybe you come through—maybe somebody can come out—like, maybe Thursday?
Phone Staffer Caller: Thursday, yeah. Thursday—that would be on the 13th?
Lead: Yeah, that would be fine.
Phone Staffer Caller: Would you be available in the morning or in the afternoon?
Lead: Afternoon is fine.
Phone Staffer Caller: Afternoon, yep, perfect. We have here between 2 PM to 3 PM. Will that work?
Lead: Yes, ma’am.
Phone Staffer Caller: Alright, perfect. And also, I would just like to ask—what do you need to be power washed, or what do you normally power wash?
Lead: Like the sides of the buildings, um, and maybe, you know, in front of the building, the courtyard or something.
Phone Staffer Caller: The courtyard? Okay. So, mostly the sidings of the buildings and the courtyard, is that right?
Lead: Right, and also I have two playgrounds too.
Phone Staffer Caller: Right, I’m going to put a note in here. And aside from that, when was the last time you had it cleaned?
Lead: I, well, I ain’t gonna lie—it’s been a while, probably about a year and a half ago, maybe something like that.
Phone Staffer Caller: I see. And in a year, how often do you normally power wash?
Lead: Well, we’ve only done it once, so I’d like to maybe try to get that up to like twice a year, or something like that—at least twice, maybe even more depending on how the summertime is.
Phone Staffer Caller: I see, I understand. Yeah, I agree with that. Well, Richard, I really would like to help with your exterior cleaning. So, my estimator can check out the areas you mentioned earlier. I can let them know the areas you want cleaned, and we can definitely help with that and, of course, provide you with an estimate.
Phone Staffer Caller: I would just like to verify—my estimator will drop by for your property. So that’s for (redacted) Apartments at (redacted). Is that right?
Lead: Yes, that’s correct.
Phone Staffer Caller: Okay, and is the best phone number to reach you the one I’m calling right now?
Lead: Yes, ma’am.
Phone Staffer Caller: Yes, that’s (redacted). Is that correct?
Lead: That’s correct.
Phone Staffer Caller: Okay, perfect. And by the way, Richard, I would just like to ask one more thing. Will you be the one to meet our estimator for approximately 10 to 15 minutes?
Lead: Oh, that’s perfect then.
Phone Staffer Caller: And you’re the property manager, correct?
Lead: That’s correct.
Phone Staffer Caller: Okay, Richard, may I please have your last name for