Type:
Lead Grade: B
Name: Katya (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Reisterstown
Ai Transcript:
“`
**Phone Staffer:** Hello. Hello. Good afternoon, is this Katya?
**Lead:** Yes.
**Phone Staffer:** Oh, hi ma’am, I’m calling from (redacted) power washing. My name is Ara by the way.
So we’re just wanting to check, ma’am, if you are interested in having a free estimate to powerwash the exterior of your house.
**Lead:** Uh, sure.
**Phone Staffer:** Oh, that’s great. So, when will you be available, ma’am? We do have an available schedule for tomorrow and then next week?
**Lead:** Next week is better.
**Phone Staffer:** Next week. So we’ve got Monday, Tuesday, or Wednesday. What time can you come?
**Lead:** Monday.
**Phone Staffer:** Monday. We have 11am to 1pm, 1pm to 3pm, or 3pm to 5pm.
**Lead:** Um… Do you need me to be at home, or will you just look from outside and leave the estimate in the mailbox?
**Phone Staffer:** Actually, we need you to be at home, ma’am, so that we can go ahead and talk about it.
**Lead:** I’m working.
**Phone Staffer:** You’re working?
**Lead:** I’m working until 5 and I’m usually home around 6.
**Phone Staffer:** How about a virtual, ah…like, they will just give you a call. Is that possible?
**Lead:** Okay. Yes, it’s possible.
**Phone Staffer:** Okay. So Monday, or will it be tomorrow?
**Lead:** Monday.
**Phone Staffer:** Monday morning or afternoon is your preferred time?
**Lead:** After 3 o’clock.
**Phone Staffer:** Come again?
**Lead:** After 5:30. I’m working until 5.
**Phone Staffer:** Hold on for a moment. Let me see…
They are available, ma’am, up until 5 p.m. or 3 till 5, but let me go ahead and, uh, give them a note that you will be available after 5 p.m.
Is it possible before, like, before you’re going to work? Or will you be going to work around 8?
**Lead:** No, I leave at 6 o’clock in the morning.
**Phone Staffer:** I see, I see. Okay, so I’ll try to go ahead and have them call you after 5.
I just need to make sure, ma’am. Your first name is Katya?
And then last name is (redacted)?
**Lead:** Yes.
**Phone Staffer:** Do you have an email address that we can send you the estimate just in case?
**Lead:** Sure, it’s (redacted)@yahoo.com.
**Phone Staffer:** So that is again (redacted)_poden (redacted) at yahoo.com?
**Lead:** Yes.
**Phone Staffer:** And then your phone number is the one ending in (redacted) so that they can give you a call, correct?
**Lead:** Uh-huh.
**Phone Staffer:** Okay, and one more thing, ma’am. We have your address as (redacted) in (redacted).
Um, can I get the specific, um, what do you call this, street number?
**Lead:** It is (redacted).
**Phone Staffer:** Uh, what street number, ma’am?
**Lead:** Number 17.
**Phone Staffer:** Oh, number 17, I’m sorry… So, (redacted), in (redacted).
All right, so keep your lines open, ma’am, and your email as well so that our team can go ahead and give you a call after 5 on Monday, okay?
**Lead:** Okay.