Type: Roofing
Lead Grade: B
Name: Juanita (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Denver
Ai Transcript:
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**Phone Staffer Caller:** Hi, is this Juanita?
**Lead:** Yes.
**Phone Staffer Caller:** Oh, hi ma’am. Dexter here from (redacted). So we are calling, ma’am, the area after the May 30th hail storm. Were you affected by the hailstorm ma’am?
**Lead:** Yes.
**Phone Staffer Caller:** Alright, did you file like an insurance claim already for that?
**Lead:** Yes.
**Phone Staffer Caller:** Alright, did you sign any paperwork with them?
**Lead:** I signed one piece of paper, but I don’t think it’s like… I don’t think it holds me to them.
**Phone Staffer Caller:** Well, actually ma’am, the reason why I asked for that is because we are actually offering a free inspection to verify any damage to your property, so that at least we can provide a free quote to ensure you get the best possible deal. So, if you want that, I can forward everything to our project manager so that we can schedule an appointment for someone to check the damage to your property.
**Lead:** Well, okay, so to be clear with you and honest, I’ve already had someone come out and do the evaluation, right? Come and look—
**Phone Staffer Caller:** Mmhmm.
**Lead:** But my concern, my issue is that the way they do my deductible with my insurance… my deductible is pretty high, and I only need someone who’s going to work with me on that deductible to come out. If you guys can’t do that, then I’ll just go with the company that I have.
**Phone Staffer Caller:** Well, we are a roofing company, ma’am, so we are definitely providing the best deal to fix your roofing, actually, in regards to this matter. So, if you wanted to, you will not lose anything. We will schedule an appointment—it’s free of charge—then we can go ahead and discuss those things with our project manager so we can go over the details about it.
**Lead:** Okay, yeah, let’s do it.
**Phone Staffer Caller:** Got it. Your complete name was Juanita (redacted), is that correct?
**Lead:** Mmhmm.
**Phone Staffer Caller:** Alright, same number with that… um, tell me a little bit about… hold on, tell me a little bit about (redacted). How long have you guys been in business?
**Phone Staffer Caller:** We’ve been like, uh, for like a couple of years now. So there are a lot of, okay, affected areas in the area, so that’s why we are trying to reach out to the area or your neighborhood as well, at least you’ll be regarding the roof if there’s any leakage created by the hailstorm or if there was any damage to the roofing.
**Lead:** Okay, okay. So your address is on (redacted) Street, right? Just to confirm.
**Lead:** Yeah, yeah, but hold on—you said you guys have only been in business for a couple of years? Like five years? What’s your website?
**Phone Staffer Caller:** That is (redacted).com.
**Lead:** Okay, alright, so what’s going to happen, ma’am? Do you have like an active email in order for us to send you an update if it’s okay with you?
**Lead:** Yeah, provided there’s nothing for you to worry about. It’s not like we are requiring it, but then again, we just wanted to send you an update in case you want it. But if you don’t want it, that’s fine—there’s nothing for you to… there’s no…
**Lead:** Yeah, it’s fine. I just want to… I just don’t want to get on your list. Every time I give out my email, I end up getting millions of emails. I worry about spam.
**Phone Staff