Type: Roofing
Lead Grade: B
Name: Manuel (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Midland
Ai Transcript:
Sure! Here’s the cleaned-up transcript with the necessary redactions:
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**Phone Staffer Caller:** Hello? Hello, is this Manuel?
**Lead:** Um, no. May I know who I’m speaking with?
**Phone Staffer Caller:** Are you really… Hold it! Who do you want me to talk to?
**Lead:** Manuel Acosta.
**Phone Staffer Caller:** Um, that’s my husband.
**Lead:** Oh, I see. Alright, perfect. So, this is Krisha, by the way, with (redacted). Are you still on Joy Drive?
**Phone Staffer Caller:** Yes.
**Lead:** Okay, perfect. So, we’re actually calling within the area after the most recent hail storm, and we’re just trying to check—when was the last time that someone inspected your roof, as we offer free inspections?
**Phone Staffer Caller:** Um, I don’t know. It’s been a long time. It’s been a long time.
**Lead:** But have you seen, like, can you confirm whether you have seen any roofing companies or trucks in the neighborhood?
**Phone Staffer Caller:** I haven’t seen any.
**Lead:** But can you still recall if you were affected by the recent hail storm?
**Phone Staffer Caller:** We have, um, there’s like a…on my ceiling, in my kitchen, there’s a big spot.
**Lead:** I’m so sorry to hear that. Okay. So here’s what’s going to happen. The reason that I’m actually calling is that we offer a free inspection to verify any damage, and we can also provide a free code to ensure that you get the best possible deal.
I can also have our project manager give you a call to set up an appointment to come by and note any damage. They can work with you to get applicable insurance coverage as well.
**Phone Staffer Caller:** Okay.
**Lead:** So may I know how old your roof is?
**Phone Staffer Caller:** Well, I’m not sure. I mean, the one that would know all that information would be my husband. I have no idea.
**Lead:** I see. All right, that’s totally fine. But may I know who I’m speaking with?
**Phone Staffer Caller:** His wife.
**Lead:** Okay. May I know your name, ma’am?
**Phone Staffer Caller:** Magdalena (redacted).
**Lead:** I’m sorry?
**Phone Staffer Caller:** Magdalena (redacted).
**Lead:** Magdalena, okay. Thank you. So your husband’s name is Manuel Acosta, correct?
**Phone Staffer Caller:** Yes.
**Lead:** Okay, perfect. The best callback number is (redacted), correct?
**Phone Staffer Caller:** Yes, that’s my number.
**Lead:** Okay, perfect. What is the best email to send you the offer?
**Phone Staffer Caller:** Um, it would be, I guess, mine. It would be M-L-E-G-A-R-R-E-T-A and then the number eight at (redacted).
**Lead:** Okay, let me go ahead and confirm the email. It’s M-L-E-G-A-R-R-E-T-A, number eight at (redacted).
**Phone Staffer Caller:** R-R-E-T-A. R-R-E-T-A. M-L-E-G-A-R-R-E-T-A, eight at (redacted).
**Lead:** Okay, perfect. I got it now. And for the address, it’s (redacted), correct?
**Phone Staffer Caller:** Yes.
**Lead:** Okay, perfect. So I already have the information. I will go ahead and forward this to our project manager, then they can set up an appointment for a property inspection, okay?
**Phone Staffer Caller:** Okay.
**Lead:** All right, perfect. Thank you so much, and you have a great day.
**Phone Staffer Caller:** What company did you say you’re calling from?