Type:
Lead Grade: C
Name: Keashia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and outbound marketing through cold calling. In this transcript, we connected with a homeowner in Greenville to generate a power washing lead and schedule a free exterior estimate. The homeowner showed interest in power washing the entire exterior and a tentative appointment was set for Monday afternoon; sensitive details have been redacted for privacy. This is a power washing lead, but would also work well for roofing companies in Greenville. If you’re looking to improve your home service lead generation or outbound efforts to get more leads for your company, this example highlights an effective cold calling for leads strategy. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Hello, is this Loretta? Who’s calling? This is Irene with (redacted). I’m just reaching out because we will be doing some power washing work around Greenville. Are you still in that address?
Lead: Yeah, but I don’t need anything done right yet.
Phone Staffer Caller: Oh, that’s fine Loretta. This is not for any work though. We’re just coming up to you next week for a free estimate so you have the information and when you decide to move forward next time at least you have the information handy.
Lead: Okay, that sounds good.
Phone Staffer Caller: Okay, thank you so much. Gladly kind. Thank you.
Lead: Yes, may I know what specific areas outside your house that you mostly do for power washing that we can give you the estimate next week?
Lead: You need my address?
Phone Staffer Caller: Oh, I got it here. That’s (redacted). Right, right, right. Okay, and that’s (redacted), correct?
Lead: Yes.
Phone Staffer Caller: Thank you Loretta.
Lead: And what parts of your house that you wanted to be power washed that we can give you the estimates? Probably the whole house.
Phone Staffer Caller: Okay, the whole exterior of the house.
Lead: And when was the last time this house was power washed if you still remember?
Lead: No, it’s been a while.
Phone Staffer Caller: Okay, it’s been a while. Thank you so much. Let me take note of that. It seems that it needs a thorough cleaning already.
Lead: Loretta, I just wanted to confirm some details with you before we set this up. Are you available on Monday morning or afternoon will work for you?
Phone Staffer Caller: Monday afternoon, but somebody will be there.
Lead: Oh, yes. That’s afternoon between two to four. Will that work?
Lead: Yeah, like I said, somebody always at the house.
Phone Staffer Caller: Okay, thank you.
Lead: May I know the name of the person who will assist us while we are there?
Lead: Keisha, my daughter.
Phone Staffer Caller: Keisha. K-E-A-S-H-I-A. S-H-I-A for Keisha.
Lead: Okay, thank you so much. So that’s Keisha.
Phone Staffer Caller: And her last name is (redacted), right? (redacted).
Lead: Okay, (redacted) for (redacted). Yes, ma’am.
Phone Staffer Caller: And Keisha is above 18 years old, right?
Lead: Oh, yes, she is.
Phone Staffer Caller: Okay, thank you, Loretta. I just want to confirm your full name. That’s Loretta (redacted), correct?
Lead: Yes, ma’am.
Phone Staffer Caller: Thank you. Is this the best callback number ending in (redacted) that we can use to call when we come before we call?
Lead: Yes, ma’am.
Phone Staffer Caller: Okay, thank you. And I’d love to send you our company details for you to check out and your confirmation for your appointment on Monday. What’s the best email where we can send it to?
Lead: Lowercase L, lowercase J, (redacted). Thank you so much. So that’s (redacted), correct?
Lead: Yes.
Phone Staffer Caller: Okay, thank you. And by the looks of your house right now, Loretta, if ever you agree with everything with our estimator, how soon are you planning to have this house power wash?
Lead: I don’t know. I’ll see how much it’s going to be first.
Phone Staffer Caller: Okay, that would be fine. But are you planning to have it wash within three months, something like that?
Lead: I don’t know. Like I said, price has a lot to do with it all.
Phone Staffer Caller: Okay. And since Kisha will be the one to assist us when we come, will you be there as well?
Lead: No, no, no, no, no. I’ll be at work.
Phone Staffer Caller: Okay. And she will be the one to decide if ever you wanted to move forward or she will just give you the details?
Lead: No, she’ll just be there to give me the information that I need.
Phone Staffer Caller: Oh, okay. Loretta, I’ll take note of that. Thank you so much.
Lead: And yeah, as a backup time, if ever Kisha is not around, can we set us up the next day? We’ll probably set it up on Saturday if she’s not there because I don’t get home until after 6.
Phone Staffer Caller: Oh, okay. What about in the morning between 8 to 10? No, I have to be to work at 8.
Lead: Okay, I’ll take note of that.
Phone Staffer Caller: We’ll just set this up then on Monday between 2 to 4 p.m. in the afternoon, okay?
Lead: Okay, thank you.
Phone Staffer Caller: Just keep your line open. Our estimator is James. He will call you before we come. Since we are in the area, this is no obligation, okay? It’s just a free code and just keep your line open.
Lead: Okay, thank you.
Phone Staffer Caller: Thank you, Loretta, and have a great day ahead. Uh-huh, bye-bye. Thank you, goodbye. Bye-bye.