Type: Garages
Lead Grade: C
Name: Isaac (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Charlotte
Intro:
At Phone Staffer, we specialize in helping home service companies generate high-quality leads through effective outbound cold calling tactics. In this example call, we connected with a homeowner in Charlotte, NC to offer a free estimate on upgrading their garage with epoxy flooring and cabinets. The homeowner showed interest specifically in the epoxy flooring service and scheduled a follow-up appointment with one of our designers to discuss the project further. This interaction demonstrates how cold calling for leads can be an impactful strategy to acquire new business opportunities for home service companies. Below is the redacted information from the call, protecting the privacy of the individuals involved.
Ai Transcript:
**Phone Staffer Caller**: Hi, a Ms. (redacted).
**Lead**: Hi, sorry who’s this?
**Phone Staffer Caller**: This is Ann and I’m looking for Mr. (redacted).
**Lead**: Speaking, and Ann, from where?
**Phone Staffer Caller**: I’m with (redacted) and actually the reason I called you earlier was we’re working on some projects in the area installing epoxy floors, garage cabinets, and we’re just checking on if you would be interested in a free estimate for upgrading your garage.
**Lead**: I don’t know.
**Phone Staffer Caller**: Oh, you know, we can give you a free estimate and this is no commitment. No obligation. Maybe you want to hear the offer and see if the number would work for you?
**Lead**: Maybe. Um, maybe I can talk to my wife and get back to you about that.
**Phone Staffer Caller**: I see, I understand that. Mr. (redacted), since I have you on the line, I can set up a call back with our designer so he can come by or give you a call to discuss more about the, um, estimate for your garage.
**Lead**: Okay, um, yeah, you can call me back.
**Phone Staffer Caller**: All right. So for this one, Mr. (redacted), I just need some information. I just wanted to confirm the house number you have is (redacted) Spring Lane, Charlotte, North Carolina.
**Lead**: Yeah, and sorry, how did you guys get my contact information?
**Phone Staffer Caller**: This one came from a yellow page or in public records. So we’re just calling some people who might be interested or needing epoxy flooring upgrading.
**Lead**: All right.
**Phone Staffer Caller**: And last thing, the phone number you have is (redacted).
**Lead**: That’s right.
**Phone Staffer Caller**: Okay then, and you’re interested in both epoxy floor and garage cabinet for the estimate?
**Lead**: More interested in the floor than the cabinets.
**Phone Staffer Caller**: Okay, then, I understand. Give me a second here. So you’re going to do a quote, and, you know, yeah, okay. You know what things cost but—
**Lead**: Yes.
**Phone Staffer Caller**: So for this one, Mr. (redacted), to receive a confirmation email, what is your best email address to send it?
**Lead**: It’s (redacted) at gmail.com.
**Phone Staffer Caller**: Okay, perfect. Give me a second here. So for this one, when is the best time to call you back? Like 5 p.m. today or tomorrow?
**Lead**: You know, tomorrow’s fine. You can call me at 4 p.m. tomorrow.
**Phone Staffer Caller**: Oh, give me a second here. Actually, our designer is free at 2:30 p.m. on Thursday, and on Friday it’s 10 a.m.
**Lead**: Sorry, this is just a—what is the call? The calls or the free estimate—is it via phone or in-person?
**Phone Staffer Caller**: So for this one, we can do a house visit for you. But in case we need to ask a few more questions, we can set up an appointment with our designer, or we need to match the schedules that you have and they have.
**Lead**: Okay, for the phone call—for the phone call before any in-person thing, yes, definitely.
**Phone Staffer Caller**: Okay.
**Lead**: I’m not available at those times during the day, generally speaking. I am available on Friday afternoons, but otherwise,