Type: Garages
Lead Grade: C
Name: Karl (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Durham
Intro:
At Phone Staffer, we help home service companies generate more leads through outbound cold calling strategies. In the following redacted transcript, we successfully connected with a homeowner in White Flint Circle to discuss epoxy flooring and garage cabinet services. The homeowner, despite facing some personal challenges, showed interest in receiving a free estimate and scheduling a designer visit to explore possible improvements for their garage. This call highlights the effectiveness of cold calling for leads in the home service industry, and how it can ultimately drive lead generation and new business opportunities. Below is the redacted information from the call to maintain privacy.
Ai Transcript:
**Phone Staffer Caller:**
Hi, is this Karl?
**Lead:**
This is.
**Phone Staffer Caller:**
Hi Karl, my name is Jona and I am from (redacted). We are actually installing epoxy flooring and garage cabinets. I am just checking if you are open to receive free sample designs and estimates?
**Lead:**
I am sorry, who are you from?
**Phone Staffer Caller:**
(redacted), the garage of your car?
**Lead:**
Yeah, yeah, why are you calling me?
**Phone Staffer Caller:**
Yeah, because we are actually running a promotion right now for (redacted), so maybe we can just send you free samples and designs for epoxy floorings and cabinets?
**Lead:**
Yeah sure, why not?
**Phone Staffer Caller:**
What would be the best email that we can send the samples to, Karl?
**Lead:**
Email for samples?
**Phone Staffer Caller:**
Uh huh, yes.
**Lead:**
How do I find out what the finish is like if it’s an email sample?
**Phone Staffer Caller:**
Oh, it’s actually like a brochure that we are going to send you via email because you can check it online.
**Lead:**
Ah, okay, ah, never mind then. I, I’m not really- I can’t tell if I really want a floor based on a sample on a picture. I need to be able to see what it’s like.
**Phone Staffer Caller:**
Oh, here’s what we’re going to do for that one, Karl. Chris, the designer, will be there by next week. So we can actually send out a designer to show you some free samples and a quote as well if you would like to see it.
**Lead:**
Uh, well, I’ll tell you, I have very little money because I’m losing my job and I’m going through a divorce. So if this is anything more than $500 to $1,000, I can’t do it.
**Phone Staffer Caller:**
I totally understand that, Karl. That actually doesn’t matter because we’re running a promotion right now. If you want, I’ll go ahead and send a designer’s schedule to show you some samples again. Samples are for free as well as the estimated cost.
**Lead:**
Well, okay, what’s the average garage floor cost?
**Phone Staffer Caller:**
That depends. How big is your garage, and what works would you like to do?
**Lead:**
It’s a single car garage, but I’m not asking for my particulars. I’m asking what the average cost is. You should know that.
**Phone Staffer Caller:**
It’s around $200.
**Lead:**
Really? Only $200?
**Phone Staffer Caller:**
Yeah, go ahead. Set it up.
**Phone Staffer Caller:**
Okay. Is this the best call-to-work number for the designer to call you?
**Lead:**
Yes it is.
**Phone Staffer Caller:**
Perfect. What would be the, uh, uh, best time—morning, afternoon, or evening?
**Lead:**
Evening. Because I work at least for a few more weeks until they lay me off.
**Phone Staffer Caller:**
Oh, I see. Uh, and this is at (redacted), correct?
**Lead:**
(redacted). Yeah.
**Phone Staffer Caller:**
All right. Perfect. Awesome. And you’re interested in the flooring, correct?
**Lead:**
I’m interested. I’m not committing to anything. I’m interested. I definitely would like to have my garage— I have a lot of issues because I have a big— I have a lot of cracks in my garage ’cause I only moved