Type: Power Washing
Lead Grade: C
Name: Amy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Birmingham
Intro:
At Phone Staffer, we help home service companies generate leads through effective cold calling strategies. In this transcript, we contacted a property manager in Birmingham to discuss potential pressure washing services for an apartment complex. While the service wasn’t in their current budget, they were open to receiving information for future consideration. This is a great example of how outbound marketing for home service companies can build relationships and keep businesses top of mind for future opportunities. Below is the redacted information from the call to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted), this is Aimee. How may I help you?
Lead: Hi there, Aimee. Morning. Al here with (redacted). How are you doing?
Phone Staffer Caller: I’m great. How are you?
Lead: Awesome. Doing great. By the way, happy St. Patrick’s Day.
Phone Staffer Caller: You too.
Lead: Alright, thank you. Since we’re working in the area, I just want to confirm the best time to come into the office and speak with the property manager.
Phone Staffer Caller: The best time?
Lead: Yes, next week.
Phone Staffer Caller: Anytime in the morning is fine from 10 to 12.
Lead: 10 to 12, got you. Do you think I can have the project manager come on Monday between 11 a.m. to 2 p.m. for about 10 to 15 minutes?
Phone Staffer Caller: You said 11 to when?
Lead: Yeah, 11 a.m. to 2 p.m. Within that time frame, about 10 to 15 minutes only.
Phone Staffer Caller: Yeah, I think I have a doctor’s appointment at 2 p.m., so I would need to leave here at about 1:30 p.m. But yeah, that would be fine.
Lead: Okay, gotcha. If anything comes up and you’re not available on Monday, can we do Tuesday instead?
Phone Staffer Caller: Tuesday might be better.
Lead: Okay, yeah, let’s do it on Tuesday.
Lead: And Aimee, you’re the property manager?
Phone Staffer Caller: I am.
Lead: Okay, gotcha. Can I also have your last name, just for reference?
Phone Staffer Caller: It’s (redacted).
Lead: Gotcha, alright. And I just need to confirm if you guys are still at (redacted).
Phone Staffer Caller: Yes, yep.
Lead: Okay, gotcha. During the visit, we will be meeting with your project manager for about 10 to 15 minutes.
Phone Staffer Caller: Okay, sounds good.
Lead: Gotcha. Aimee, I just need to confirm—how often do you pressure wash the property?
Phone Staffer Caller: I’m really not sure. I’ve only been here a year at this particular property. I know right now it’s not really in our budget, so it may be a waste of time for them to come, but I don’t want to deny anyone a chance to share their business information for when we’re ready. But I don’t think we’ll be doing it anytime soon. It’s not something that we do regularly at all.
Lead: Yes, no worries. At least in case you need it done in the future, you’ll have the backup. That way, you can compare options and see what works best for the company’s budget.
Lead: I just want to confirm if this is a good contact number to reach you guys at: (redacted)?
Phone Staffer Caller: Yes.
Lead: Okay, great. Let me send you some information, Aimee. How can I get the best email address to send it to?
Phone Staffer Caller: (redacted).
Lead: Gotcha, and I also want to confirm—are there any specific areas you’ve noticed that need extra attention for cleaning?
Phone Staffer Caller: If anything, probably the front sidewalk on (redacted).
Lead: Front sidewalk, gotcha. Alright. And let me see—how about Wednesday? Will you be available as well between 11 a.m. and 2 p.m., just in case?
Phone Staffer Caller: Yes.
Lead: Okay. And Aimee, I just wanted to confirm your name spelling. Is it A-I-M-E