Type: Power Washing
Lead Grade: C
Name: Kari (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Birmingham
Intro:
At Phone Staffer, we specialize in home service outbound lead generation through professional cold calling outreach. In this call, our team contacted a property manager in Birmingham to offer power washing services on behalf of one of our clients. After a friendly and informative conversation, a site visit was scheduled for an estimate on walkway cleaning. This is a great example of how outbound marketing for home service companies can effectively generate interest and set qualified appointments.
Below is the redacted transcript from the lead interaction to ensure privacy while showcasing the process.
Ai Transcript:
Phone Staffer Caller:
Thank you for calling… Please wait and a staff member will be with you shortly…
This call may be monitored or recorded for quality assurance.
Thanks for calling (redacted), this is Chenille. How can I help you?
Lead:
Hi, hi there Chenille. Good morning, Al here. How’re you doing?
Phone Staffer Caller:
I am good, how are you?
Lead:
I’m doing great. It’s Monday, but yeah, so far, so good.
By the way, just checking if you’re the property manager?
Phone Staffer Caller:
No, I am the marketing rep.
Lead:
Marketing rep, got you. Is there a way for you to connect me over to the property manager of the property?
Phone Staffer Caller:
Yes, can I ask who’s calling?
Lead:
Yes, it’s Al here, a vendor for 8th Hour Wash & (redacted).
Phone Staffer Caller:
Can you give me one second?
Lead:
No, thank you.
Phone Staffer Caller:
This is Keri, how can I help you?
Lead:
Hi, hi there Keri. Good morning, it’s Al here. Are you the property manager for (redacted)?
Phone Staffer Caller:
I am.
Lead:
Okay, awesome. Yes, ma’am. Just checking if, by the way, I’m with the power washing company. Just checking if we can drop by your office around Thursday. If that’s a good time for us to, you know, introduce our services.
Phone Staffer Caller:
Thursday is like our busiest day of the week. Thursday would not be good for me.
Lead:
Okay, how about next Tuesday? Next week? That’s the 8th.
Phone Staffer Caller:
Yes, we could do that. That’s much better.
Lead:
Okay, yeah, I can have them come by between 11 a.m. to 2 p.m. You think that works just fine?
Phone Staffer Caller:
Yes, that should be fine.
Lead:
Okay, awesome, ma’am.
By the way, just a quick question. How often do you guys power wash the property?
Phone Staffer Caller:
We actually just took over this property at the end of February, and our budget isn’t completely approved yet. So, I do not have that information quite yet.
Lead:
Gotcha, gotcha. No worries. We can take a look at the facility and show you guys our prices.
At least you guys could check if it’s within the budget.
How about let’s say if we can power wash, which areas do you think we can do it on the exteriors? Garage way, patio?
Phone Staffer Caller:
Yes, maybe the walkway.
Lead:
Any other areas that you want to highlight, ma’am, that are hard to reach?
Phone Staffer Caller:
Not right now. Just the walkways.
Lead:
Okay, I’m gonna also have your spelling your name?
Phone Staffer Caller:
It’s K-A-R-I.
Lead:
Okay, and last name?
Phone Staffer Caller:
(redacted), S-W-E-E-N-E-Y.
Lead:
Okay, gotcha. So first name is Kair, K-A-I-R. That right?
Phone Staffer Caller:
K-A-R-I.
Lead:
Okay, I just have… Correct. Okay.
And is this the best phone number to reach out ending in (redacted)?
Phone Staffer Caller:
It is.
Lead:
Okay, yeah. Can I just have an email address ma’am where I could send you guys your information and confirmation?
Phone Staffer Caller:
Um, yeah, it’s going to be (redacted) at (redacted).com.
Lead:
Right?