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Cold Calling

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Type: Power Washing
Lead Grade: C
Name: Jacklyn (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cedar Park

Intro:

At Phone Staffer, we help home service companies get more leads through strategic cold calling and outbound lead generation. In this recorded call, our representative connected with the assistant property manager of an apartment complex in Cedar Park to schedule a site visit and offer a free estimate for professional power washing services. The assistant manager confirmed availability for the appointment and showed interest in discussing potential areas of the property that may need cleaning.

This is a great example of how outbound marketing for home service companies can lead to real opportunities and qualified leads. Below is the redacted lead information from the call to ensure privacy.

Ai Transcript:

Phone Staffer Caller:
after the call we’d like to follow up with you by text message so we can respond more quickly. if you agree to text, press 1. if you do not agree, press 2.
this call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Thank you for calling (redacted), this is Jacqueline. How can I help you?

Lead:
Hi Jacqueline, good morning. This is Christopher. I’m looking forward to seeing if I could be able to speak with a property manager or assistant manager by any chance?

Phone Staffer Caller:
Yes, how can I help you?

Lead:
Oh hi Jacqueline, by the way—how are you, if you don’t mind me asking?

Phone Staffer Caller:
I’m doing fine, thank you.

Lead:
ESL. Um Jacqueline, by the way, I’m a vendor of power washing services. We’re trying to reach out and ask permission, of course, if we could be able to drop by sometime next week, like Friday or Thursday maybe, so we can provide you with some proposals and free estimates when it comes to power washing. What do you think?

Phone Staffer Caller:
You can definitely drop by any time that you want and then I can deliver that to the manager.

Lead:
Oh I see, I see. Thank you so much, Jacqueline. I’m going to be there Thursday between 9 to 12 p.m. Would it be a good time?

Phone Staffer Caller:
Yeah, that’s fine.

Lead:
Alright, thank you so much Jacqueline. And just wanted to confirm that we will be dropping by at the correct address—you’re still at (redacted) at Cedar Park—and this is still your best callback number, the one that ends in (redacted)?
And the name of the property would be (redacted)?

Phone Staffer Caller:
Yes.

Lead:
Thank you so much, Jacqueline. And Jacqueline, can I have your best email address so I can send our company’s materials ahead of time?

Phone Staffer Caller:
Yes, manager CCLB@(redacted).com.

Lead:
Thank you so much Jacqueline. And Jacqueline, can I also have your last name, if you don’t mind?

Phone Staffer Caller:
(redacted)

Lead:
Thank you so much Jacqueline. And if you don’t mind Jacqueline, are you the property manager or assistant manager?

Phone Staffer Caller:
Assistant manager.

Lead:
Thank you so much Jacqueline. And one more thing, Jacqueline—will you also be the one to assist my project manager for the tour of the property, like 10 to 15 minutes, or would it be another person?

Phone Staffer Caller:
You can do the tour yourself. We can provide you the map for the apartment complex.

Lead:
Oh I see, I see. Thank you so much Jacqueline for that. But we will be needing like a specific person that our project manager will be talking to for like 10 to 15 minutes. Are you available or will you be assigning someone for that?

Phone Staffer Caller:
No, I should be available at that time.

Lead:
So I’ll be putting your name here as the person that we will be contacting once we drop by, and to assist us while our project manager is on site.

Phone Staffer Caller:
Okay.

Lead:
Okay, thank you so much Jacqueline. I think I’ve got everything that I need. Let me check it quickly.
And Jacqueline, if you don’t mind—on which part of the property do you think really needs power-washing?

Phone Staffer Caller:
I don’t know. We have multiple buildings. Of course, once we have a tour together with your project manager, it can be discussed and we can provide you some