Type: Power Washing
Lead Grade: C
Name: Virginia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Charlotte
Intro:
At Phone Staffer, we help home service companies generate leads through effective cold calling. In this call, we reached out to a property manager in Charlotte to offer a free estimate for power washing services. The manager was interested in scheduling a visit for an exterior cleaning proposal, including power washing and window cleaning. This is a great example of how outbound marketing for home service companies can help secure new clients. Below is the redacted call information to protect privacy.
Ai Transcript:
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Phone Staffer Caller: This is STEM. How are you?
Lead: This is (redacted) Apartments. It looks like we missed a call from you.
Phone Staffer Caller: Thank you. Yeah, I’m calling from (redacted) and we’re just trying to see if we could drop by and give you guys a proposal for powerwashing.
Lead: Sure. That would be fine. Thank you so much. Well, my team is not going to be there. Not up until April though, second week of April. Could that be a good schedule?
Phone Staffer Caller: Sure, just drop by to give us an estimate. Yes, so one of my project managers is going to be there. We’re trying to see if someone would be able to assist, maybe like just 10 to 15 minutes, a very quick tour, and yeah, we could go from there. It’s definitely no obligation at all. I just want to set proper expectations—definitely no pressure. It’s just so happens that we’re in there and we kind of have some extra time, and yeah, that’s why I want to take the opportunity to see if we could offer you guys a proposal.
Lead: Do you guys also clean windows?
Phone Staffer Caller: I’m sorry, Monday?
Lead: Do you clean windows as well?
Phone Staffer Caller: Uh, yes, anything exterior. Yes, we do power wash and soft wash, anything exterior. You can always let our project manager know when they go in there—you can show him the walls and the windows so we would know what we would be using and all of that because we pretty much have and can do everything. We’ve been in the industry for 30 years now, so we’re getting it prepared.
Lead: All right. Okay, yeah, that’s fine.
Phone Staffer Caller: Thank you. We’re actually going to be in the area on April 9th up until the next two weeks. Meena, what’s going to be a good day for you? Or just any day, maybe?
Lead: Uh, pretty much any day someone should be here.
Phone Staffer Caller: Okay, got it. Yeah. So any day—would you mind me checking April 9th? That’s going to be a Wednesday. Would you prefer morning or afternoon?
Lead: Probably morning.
Phone Staffer Caller: Morning. I do have here—we still have an available schedule for our project manager on that date between 9 to 11. Somewhere between 9 to 11. Could that be good, a good time?
Lead: Yeah, that would be perfect.
Phone Staffer Caller: Got it, thank you so much. And Meena, what’s going to be the best email that I could send you confirmation about this?
Lead: It’s going to be (redacted).
Phone Staffer Caller: (redacted), perfect. Thank you so much. And I’m not really sure if this is the same phone number either me or maybe my colleague dialed earlier. I can’t find it on my file, I apologize. But I’ll just use this as a reference if that’s okay?
Lead: Sure.
Phone Staffer Caller: Yes. I was trying to look for it so I could also have your address and everything, and I wouldn’t have to ask. But I’m not sure—maybe one of my colleagues dialed earlier instead of me. Because of that, I don’t have your address. If you wouldn’t mind me asking for that, at least my project manager would go to the right address?
Lead: Yes. And I think I’ll just confirm on the email. It’s going to be (redacted).
Phone Staffer Caller: (redacted), thank you so much.
Lead: Thank you, have a great day.
Phone Staffer Caller: Oh, sorry. And lastly,