Type: Power Washing
Lead Grade: C
Name: Shaun (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cincinnati
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure more business through targeted cold calling efforts. In this transcript, our team reached out to a business in Cincinnati to offer commercial power washing services. After an initial discussion, the general manager agreed to set up a meeting to learn more about our client’s services. This is a great example of how cold calling for leads can help home service companies expand their customer base and generate more opportunities. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
“`
Phone Staffer Caller:
Thank you for choosing (redacted), winner of the (redacted) Best Customer Service Award. Please listen carefully as our menu options have recently changed.
If you are interested in pricing and availability of our storage units, Press 1.
If you would like to make a payment, or need your account balance, Press 2.
If you are calling to confirm or have questions about an existing reservation, Press 3.
If you would like to speak to your store manager, Press 4.
For auction information or store hours, please visit…
Your call may be monitored and recorded for quality assurance.
Thanks for calling (redacted), Red Bank, this is Brie. How may I help you?
Lead:
Hi Brie, good afternoon. By the way, this is Mel from (redacted). How are you doing?
Phone Staffer Caller:
Pretty good, how are you?
Lead:
I’m good, thank you for asking. Can you hear me okay? There’s like static on the line.
Phone Staffer Caller:
Yes.
Lead:
Yeah. This is Mel, and I believe that you’re the store manager, is that right?
The reason why I’m calling is just to check when would be the best time we can drop by your office, as we will be in the area starting next week up until the end of the month to introduce our power washing services.
Do you have a reasonable time next week for like 10–15 minutes?
Phone Staffer Caller:
Actually, I don’t think at the moment we are needing power washing services. We actually already have a contractor in place, so we are all set and taken care of.
You said power washing?
Lead:
Yes.
Phone Staffer Caller:
I am sure. This is… Can you give me one second?
Can you just be at my GM and give me one moment?
Lead:
Okay.
Phone Staffer Caller:
Actually, someone was supposed to come by a few weeks ago, and they never showed up.
Lead:
Oh, I appreciate you. Is that for (redacted)?
Phone Staffer Caller:
Yes.
Lead:
Okay, I just need to check that… We actually don’t require any power washing. I didn’t make them aware of that as well. That’s probably why they didn’t show.
Phone Staffer Caller:
Okay. Well, I guess for us, for our company, as we are expanding, we are just looking for opportunities…
You are currently working with another power washing team, but at least for a backup, for future reference.
Is there any way you can help me? Like, is this the best number that was provided to that appointment so that I can check it on my end?
(phone number redacted)
Lead:
Oh, hang on. Let me go ahead and check that in the record.
(phone number redacted)
Just bear with me, okay? I apologize for this.
If it’s from us, I apologize if they haven’t dropped by your office. But let me go ahead and double-check that.
(phone number redacted)
Yep, I think that is from a different company as it is not showing in our records.
Is there any way that you can give us a chance to drop by your office for like 10 to 15 minutes to check your facility so we can power wash in the future?
Phone Staffer Caller:
Absolutely. We are here Monday through Friday, 9:30 AM to 6:00 PM.
Lead:
Got it. Can we do it next week, around Wednesday?
Around 10 to 11 AM?
About 1 to 3 PM if that works?
Phone Staff