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Cold Calling

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Type: Power Washing
Lead Grade: C
Name: Matthew (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cincinnati

Intro:

At Phone Staffer, we help home service companies generate more leads through strategic cold calling techniques. In this redacted call, we contacted a homeowner in Cincinnati, Ohio, to offer a free estimate for power washing services. While the homeowner initially mentioned they had their own pressure washing setup, they still agreed to an appointment for an exterior washing estimate later in the week. This dialogue is a great example of how outbound efforts, even in cold calling scenarios that may seem challenging, can generate valuable leads for your home service business. If you want to learn how to cold call for leads and boost your home service lead generation, this approach can be highly effective. Below is the redacted lead information from the call to ensure privacy.

Ai Transcript:

Phone Staffer Caller:
Hello, is this Matthew?

Lead:
Yes, it is!

Phone Staffer Caller:
Yes, Sir. Hi, my name is Mark here with (redacted), are you still on (redacted)?

Lead:
Yeah, I am!

Phone Staffer Caller:
Great! So well we’re here in the area this week working on a few of the neighbor’s properties, and we just wanted to check when was the last time you had the exterior of your house washed—if not recently!

Lead:
So I would be up front with you, it’s been a while. It probably means it, but I work for a painting company and have access to internal pressure washers.

Phone Staffer Caller:
Oh okay, you have your own external washers, all right.

Lead:
Yeah, I work for a painter, so just to be up front, you’re probably not going to be able to give me a price that’s going to compare with what I can get from my own company. I just don’t want to waste anybody’s time.

Phone Staffer Caller:
Oh I see, okay. We’re just here in the area and we wanted to give free estimates to you if you would like us to visit your property. We also do soft wash for the exterior sides.

Lead:
Gotcha. Do they need me here, or can they just come do it?

Phone Staffer Caller:
We could go there, and if there’s somebody you would like us to speak with, we could note that down as well and reach out to them.

Lead:
What I mean is you need somebody at the house to come and talk to while you’re doing your estimate, correct?

Phone Staffer Caller:
Yes, that’s right sir, if that would be okay.

Lead:
Um, yeah, so no one’s going to be here for that until the weekend.

Phone Staffer Caller:
Oh, are you guys going to still be here?

Lead:
At the weekend we’re actually fully booked, so we wouldn’t be able to do that.

Phone Staffer Caller:
Um, how about possibly a virtual or just reach out to you by then?

Lead:
Sure, it would need to be kind of after hours. I’m all over the place, and you know my wife works full-time, so like, nobody’s here during the day during the week.

Phone Staffer Caller:
Okay, and Friday too for you?

Lead:
Possibly. We’re available by 7 a.m. up until 7 p.m.

Phone Staffer Caller:
Oh okay.

Lead:
Yeah, maybe five or six on Friday.

Phone Staffer Caller:
Five or six on Friday, okay, that would be great in the afternoon, and that would be like tomorrow. So, would that work?

Lead:
What’s tomorrow, Thursday right?

Phone Staffer Caller:
Oh sorry, oh yes, that’s right, Thursday the 26th or 27th.

Lead:
And you’re good?

Phone Staffer Caller:
Yeah, that’s fine.

Phone Staffer Caller:
Okay, so uh Matthew, we will be reaching out to your wife like you said.

Lead:
No, I’ll be reaching out to you. Instead, reach out to me.

Phone Staffer Caller:
Oh, okay, yeah. We’ll reach out to you. The number would be ending in (redacted), is that right?

Lead:
Correct.

Phone Staffer Caller:
All right, thank you. I just wanted to check as well that you are in the city of (redacted), in the state of Ohio, is that right, with the zip code (redacted)?

Lead:
All right, thank you.