Type: Power Washing
Lead Grade: C
Name: Yan (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Ellicott City
Intro:
At Phone Staffer, we focus on helping home service companies generate leads through effective cold calling strategies. In this case, we reached out to a homeowner in Ellicott City to schedule a free estimate for power washing their driveway. The homeowner inquired about pricing, and we set up a phone appointment with the business owner to provide further details. This example illustrates how home service companies can increase their lead generation through outbound cold calls. If your home service company is looking to get more leads, cold calling is a great way to reach potential clients and offer services. Below is the redacted transcript of the call to respect personal privacy.
Ai Transcript:
Phone Staffer Caller:
Hello, this is Micheille with (redacted). Am I speaking with Yan Zang?
Lead:
This is Magi.
Phone Staffer Caller:
Thank you ma’am. The reason why we’re calling ma’am is because we’ll be doing a free estimate along (redacted) Drive. So we just want to know if you’re interested for a phone appointment about this free estimate to power wash the exterior of your house or driveway? This would be an over-the-phone appointment only, if you’re interested for a quote?
Lead:
Okay, so how much does it usually cost?
Phone Staffer Caller:
I cannot disclose the exact amount, ma’am, because it depends on the size. So that’s one of the reasons why we offer phone appointments because it’s gonna be the company owner himself that would be giving you a call back. By the way ma’am, which part of the house are you inquiring about? So that I can take note of that. Because the services that we offer are patio, driveway, roofs, gutters, sidings—so which part?
Lead:
Driveway.
Phone Staffer Caller:
So, can we schedule you for a callback tomorrow, ma’am, like 3 o’clock in the afternoon?
Lead:
You mean a callback, not an appointment, right?
Phone Staffer Caller:
Yes, ma’am. It’s only a phone appointment so that you will be given the prices.
Lead:
Do I need to be at home?
Phone Staffer Caller:
No need ma’am.
Lead:
Who will be at home? No one? I might not be at home. I am not sure.
Phone Staffer Caller:
Okay. Okay. Can we schedule you, ma’am, for a call tomorrow around 3 o’clock in the afternoon for the inquiry?
Lead:
Okay, so you’ll get someone to give me a call tomorrow at around 3 o’clock?
Phone Staffer Caller:
Yes, ma’am. Yes, ma’am. This would be the owner of the power-washing service. Your best callback number, ma’am, is (redacted).
Lead:
Actually, I have no power machines at home, so I think we are able to do our own.
Phone Staffer Caller:
Oh I see. This would be a free estimate only, though? No pressure, no obligation.
Lead:
I want to know the range before I have an appointment.
Phone Staffer Caller:
Of course. This is not a visit, ma’am—it would only be a phone call.
Lead:
Ok, so I guess someone can come out to do an estimate, free estimate.
Phone Staffer Caller:
Ok thank you. Is it going to be scheduled on Friday or Monday to give you more time?
Lead:
But you said that I don’t need to be at home, right?
Phone Staffer Caller:
No need to be at home, ma’am, yes ma’am.
Lead:
So Friday would be fine?
Phone Staffer Caller:
Yes. It doesn’t matter what time or which day they come.
Lead:
Ok.
Phone Staffer Caller:
So I’ll just take note of this, ma’am, because we don’t do surprise visits. So, is it ok to be around 3PM to 5PM in the afternoon? Tomorrow, October 4?
Lead:
Ok.
Phone Staffer Caller:
So this is a free estimate for driveway only? Correct?
Lead:
Yes.
Phone Staffer Caller:
Ok. Best phone number to call is (redacted). So this is just to give you an update ma’am, that we are already near the area. And just to make sure we’ve got the correct