Type: Power Washing
Lead Grade: C
Name: Yolanda (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Fort Mill
Intro:
At Phone Staffer, we specialize in cold calling for leads to help home service companies grow their business. In this call, we reached out to a property manager in Fort Mill, South Carolina, to schedule a free estimate for power washing services. The manager was interested in discussing potential service needs and booked an appointment for the site evaluation. This is a great example of how outbound marketing for home service companies can generate more leads and drive business growth. Below is the redacted transcript of the conversation for privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). Yolanda speaking, how may I help you?
Lead: Hi Yolanda, good morning. This is Kim, how are you?
Phone Staffer Caller: Good morning, Kim. How are you?
Lead: Very good, definitely still having my coffee. I hope you are too.
Phone Staffer Caller: Yes, ma’am. That is good.
Lead: Well, anyways, this is just going to be very quick because I am calling from (redacted). I just wanted to ask who could be the best person I could speak to in terms of power washing services.
Phone Staffer Caller: I would be the one you would need to talk to.
Lead: Oh, that’s perfect! Thank you, Yolanda. Well, I’m actually just trying to see—thank you so much. We are currently doing some work here in Charlotte and Fort Mill. You guys are in (redacted), right?
Phone Staffer Caller: Yes, ma’am.
Lead: We’re going to be here for the next two weeks, so up until next week. We’ll be doing some work in the area and have some extra time to look around. I’m just trying to see if you could be available any day, any time this week or next week, for just 10 to 15 minutes so we could stop by and give you a free estimate.
Phone Staffer Caller: OK. You can come by maybe Wednesday. We’re closed on Fridays, and my maintenance person, James, can show you around.
Lead: That’s perfect. Thank you so much, Yolanda. Just double-checking our calendar—would next Tuesday or Wednesday work for you?
Phone Staffer Caller: You mean next week?
Lead: Uh-huh, on the 18th or 19th.
Phone Staffer Caller: That’d be fine.
Lead: Would you prefer morning or afternoon?
Phone Staffer Caller: Morning.
Lead: OK. On Tuesday, we’re only available from 1 p.m. onwards, but Wednesday we can do as early as 11 a.m. On a Thursday, we can do as early as 9 a.m. Which works best for you?
Phone Staffer Caller: OK, we can do next Thursday. What is the name of your company?
Lead: Oh yes, you can look us up. We have been in the industry for 30 years. It’s (redacted).
Phone Staffer Caller: OK. So you’ll come Thursday?
Lead: Yep.
Phone Staffer Caller: At 9 a.m.?
Lead: Yep. Can we do a time window between 9 a.m. and 11 a.m.? That way, in case you’re busy early, we still have time to come by.
Phone Staffer Caller: That would be fine.
Lead: Perfect. Is there a backup time in the afternoon, maybe between 1 to 3 p.m., just in case?
Phone Staffer Caller: This time works fine.
Lead: OK, thank you, Yolanda. What is the best email for me to send a confirmation?
Phone Staffer Caller: (redacted)
Lead: Perfect. And how do I spell your last name?
Phone Staffer Caller: Oh, we must be relatives—my husband is also Edward. But he lives in Florida.
Lead: I’m not sure if he has someone in Florida. But I do have your correct address, right? (redacted)?
Phone Staffer Caller: That’s perfect.
Lead: And the best phone number? (redacted)?
Phone Staffer Caller: Yes.
Lead: Perfect. Thank you so much, Yolanda. And what is your designation at (redacted)?
Phone Staffer Caller: I’m the Community Manager.