Type: Power Washing
Lead Grade: C
Name: Jessica (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Grapevine
Intro:
At Phone Staffer, we help home service companies get more leads through outbound marketing strategies like cold calling. In this call, we reached out to an apartment complex in Grapevine, Texas, to offer power washing services. While the assistant manager wasn’t in immediate need of service, she agreed to have a project manager stop by for an on-site assessment. This demonstrates how outbound marketing for home service companies can create future opportunities, even when there’s no immediate demand. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
“`
Phone Staffer Caller: Thank you for calling (redacted). This is Jessica. How can I help you?
Lead: Hi, Jessica. This is Reg Hollings at (redacted) Power Washing. How are you?
Phone Staffer Caller: Good. How are you?
Lead: It’s great to hear. I’m doing good. Thank you so much for asking. Jessica, I’m actually reaching out regarding our power washing services for apartment complexes like yours.
Lead: One of our project managers is in the area right now, visiting properties and providing proposals. I wanted to know if he could drop by maybe on Monday or sometime next week.
Lead: No obligation, no commitment—just an opportunity to touch base and provide a proposal for our power washing services.
Phone Staffer Caller: I mean, we don’t need any right now at this time.
Lead: Mm-hmm. I see. Alright, that’s totally fine. I understand that you don’t really need power washing at this time.
Lead: I’ve spoken with a lot of business owners and managers who have shared the same sentiment, Jessica. We don’t intend to insist on our service right away.
Lead: This is simply for us to assess the property or buildings and provide you with an estimate. You don’t have to decide immediately. We can be a backup option for your future reference.
Phone Staffer Caller: I mean, if they just want to drop a card off, that’s fine.
Lead: Oh yeah. Would you be so kind as well to personally assist our project manager with a tour of the property for approximately just 10 to 15 minutes?
Phone Staffer Caller: I mean, I don’t know if we’ll be able to do the full tour.
Phone Staffer Caller: If they wanted to stop by and drive the property, they’re more than welcome to.
Lead: Oh yeah, yeah. Not really a full tour. They just want to do some assessment and take a look at it.
Lead: Thank you for that, Jessica. I’ll take note of everything here.
Lead: This is (redacted). This is located at (redacted), correct?
Lead: And this is your best callback number?
Phone Staffer Caller: Yes.
Lead: Jessica, may I know your position there?
Phone Staffer Caller: Oh, I’m the Assistant Manager.
Lead: Assistant Manager, thank you. That means you’re authorized to make decisions when it comes to exterior maintenance?
Phone Staffer Caller: I typically forward it.
Lead: Okay, thank you.
Lead: Would it be okay if I schedule you guys? Maybe on Monday? Let’s see what time our Project Manager will be available.
Lead: Also, Jessica, how often do you guys power wash?
Phone Staffer Caller: Not often.
Lead: Not often. When was the last time you had your place power washed?
Phone Staffer Caller: I mean, I just got here a couple of weeks ago.
Lead: I see. I’m actually looking at the properties right now. You guys have beautiful buildings and apartments.
Lead: I’d be happy to have one of our project managers visit you guys on Tuesday between 11 a.m. to 12:30 p.m. Is that OK?
Phone Staffer Caller: Yeah, that’s fine.
Lead: Perfect. Are there any specific areas in your apartment complex that need a little extra attention?
Phone Staffer Caller: I mean, not that I know of. We did just get everything repainted.
Lead: Oh, okay. I see. That’s totally fine.
Lead: On Tuesday, during that time, once our project manager drops by, he can inform me what areas may need power washing in the future.
Lead