Type: Power Washing
Lead Grade: C
Name: Alicia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Hamilton
Intro:
At Phone Staffer, we help home service companies generate more leads through outbound marketing strategies like cold calling. In this transcript, we contacted a property manager in [City Name] to introduce power washing services and set up a site visit. The manager scheduled an appointment for a walkthrough, allowing our client to present their services and submit a proposal. This is a great example of how outbound marketing for home service companies can help secure new business opportunities. Below is the redacted call information to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). If you know your party’s extension, you may enter it now. Press one for leasing, two for maintenance requests, three for the management office. Thank you and have a great day!
Phone Staffer Caller: Thank you for calling (redacted), please hold for the next available agent. This call is being recorded.
Phone Staffer Caller: This is Alicia, how can I help you?
Lead: Hi there, Alicia. Good afternoon, this is Iruel, and I’m calling from (redacted). Are we speaking to the property manager?
Phone Staffer Caller: Yes! How can I help you?
Lead: Perfect. Well, anyway, we’re sending proposals to (redacted), so we’re looking to see when would be the best time that we can drop by your property to introduce you to the power washing service that we have.
Phone Staffer Caller: Okay, um, let me see. Are you looking to do (redacted) as well as (redacted) on the same day, or?
Lead: Oh, yeah, we can actually do it. So basically, you’re managing two properties, I assume, right?
Phone Staffer Caller: No, so I am actually the manager for (redacted), and then Ms. (redacted) is the manager for (redacted). However, we work out of the same office.
Lead: Oh, okay, I see. I see. So, yep. I’m only, uh, you know, scheduling for (redacted) first, and then we will go ahead and speak to the property manager for (redacted) and see if we can set up an appointment.
Lead: But anyways, Alicia, when would be the best time we could drop by your property to introduce our power washing service?
Phone Staffer Caller: Let me see. Are you guys able to stop in tomorrow?
Lead: Oh, tomorrow? Okay. So tomorrow is the 25th. What time do you prefer? Morning or afternoon?
Phone Staffer Caller: Um, I have a 12 o’clock available.
Lead: Okay, 12 o’clock. We actually have an 11 a.m. to 1 p.m. schedule. Is that time good for you?
Phone Staffer Caller: It should be. I just have an 11 a.m. appointment, but I can see if I can push that back.
Lead: Okay, cool. If that would be a conflict for your schedule, we also have a 1 p.m. to 3 p.m. slot available.
Phone Staffer Caller: I don’t have anything for that time frame.
Lead: Okay, so 1 p.m. to 3 p.m. is good for you?
Phone Staffer Caller: Yes.
Lead: Okay, perfect. Also, Alicia, if there is a conflict on the schedule, is there a way we can move it to the next day at the same time?
Phone Staffer Caller: You mean if there is a conflict?
Lead: Yeah, exactly. If there is a conflict in the schedule for our project manager and it needs to be moved, can we move it to the next day?
Phone Staffer Caller: Sure, not a problem. That should be fine.
Lead: Okay, perfect. Alicia, I would like to know which areas of your property you normally power wash.
Phone Staffer Caller: So we actually just took over the property not too long ago, during the winter season, so I’m not 100% sure right now where they typically power washed or if they did. I believe it would be the side of the building, the back of the buildings, the front of the buildings.
Lead: So it would be the side,